AT&T E5945B User Manual page 48

Appendix
Troubleshooting
Incomplete
messages.
Difficulty hear-
ing messages.
System does
not answer
after correct
number of
rings.
After you try to
playback mes-
sages by pressing
PLAY/STOP, Time
and date not set
prompts
System does
not respond
to remote
commands.
System does
not record
message.
Announcement
message is not
clear.
• If a caller leaves a very long message, part of it may be lost when the
system disconnects the call after four minutes.
• If the caller pauses for more than six seconds, the system stops
recording and disconnects the call.
• If the system's memory becomes full during a message, the system
stops recording and disconnects the call.
• If the the caller's voice is very soft, the system may stop recording
and disconnects the call.
• Press VOLUME
• Remove any stickers from your telephone base and/or handset when
you purchased it; they may be obstructing the messages when you
play them.
• Make sure that the answering system is on (see page 29).
• If toll saver is activated, the number of rings changes to 2 when there
are new messages (see page 32).
• In some cases, the system may be affected by the ringing system
used by the local telephone company.
• If the memory is full or the system is off, the system will answer after
10 rings.
• You need to reset the answering system clock (see page 30).
• Make sure to enter your remote access code correctly (see page 32
and 36).
• Make sure you are calling from a touch tone telephone. When dialing a
number, you should hear tones. If you hear clicks, the telephone is not
a touch tone telephone and cannot activate the answering system.
• The answering system may not detect the remote access code while
the announcement is playing. Wait until the announcement is over
before entering the code.
• There may be interference on the telephone line. Press the dial-pad
buttons firmly.
• Make sure the answering system is on (see page 29).
• When recording your announcement, make sure you speak in a
normal tone of voice, about nine inches from the telephone base.
• Make sure there is no background noise (TV, music, etc.) while
recording.
^
to increase speaker volume.
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