Troubleshooting; Technical Support - Kensington keyfolio pro 2 Quick Start Manual

Troubleshooting

I can't connect the Keyboard to my tablet.
Try the following in sequence. You can stop when the problem is fixed.
1 Make sure you have installed and set up Bluetooth correctly on your tablet. Check the
documentation that came with your tablet for instructions.
2 Make sure that the Keyboard is within range of your tablet. Maximum Bluetooth range
is about 10 meters/33 feet.
3 If your tablet is connected to other Bluetooth devices, you may need to disconnect
some devices before you can connect to the Keyboard.
4 If you changed any Bluetooth settings on your tablet, try connecting the Keyboard to
your tablet again.
5 Make sure that both your tablet battery and the Keyboard battery are sufficiently
charged.
If this does not solve the problem, please contact Kensington Support at kensington.com.

Technical Support

Technical support is available to all registered users of Kensington products. Technical
Support contact information can be found on the back page of this manual.
Web Support
You may find the answer to your problem in the Frequently Asked Questions (FAQ) section
of the Support area on the Kensington Website: www.support.kensington.com.
Telephone Support
There is no charge for technical support except long-distance charges where applicable.
Please visit www.kensington.com for telephone support hours. In Europe, technical
support is available by telephone Monday to Friday 09:00 to 21:00 (Central European time).
Please note the following when calling support:
• Call from a phone where you have access to your device.
• Be prepared to provide the following information:
– Name, address, and telephone number
– Name of the Kensington product
– Make and model of your computer
– System software and version
– Symptoms of the problem and what led to them
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