Troubleshooting - Canon ScanFront 300 Instructions Manual

1.

Troubleshooting

If any of the following problems occurs, solve the problem as described in the corresponding solution.
Cannot log in to the Web menu
Cannot use an LDAP address
book (certain users only)
Cannot update the settings in
the Web menu
Cannot access the Web menu
Cannot create a new folder
(shared folder/FTP server)
Specifying a mail address as the
address and then starting
scanning results in an error
Cannot edit the address book/
job buttons (certain users only)
Can only select certain
destinations. For example, can
only select shared folders
(certain users only)
Cannot connect to an FTP
server that can be accessed
from outside the company
Network, Web Menu
Cause JavaScript is disabled in the Web browser.
Solution Enable JavaScript.
The administrator has set user function restrictions.
Cause
User Functions" on p. 6-10.
Solution Contact the administrator of the ScanFront.
Cause The ScanFront is being used or a user has not logged out.
Solution Check the ScanFront status and then try again.
Cause
The Web browser has become unstable.
Solution Delete the cache and cookies and reset the settings of the Web browser.
Cause The IP address assigned from the DHCP server has changed.
Contact the administrator of the ScanFront, and check the IP address
Solution
assigned to the ScanFront.
Permission to write to the shared folder has not been granted for the
Cause
user name and password that were entered.
Solution Contact the administrator of the shared folder.
Cause The mail server settings have not been registered, or have been deleted.
Solution Contact the administrator of the ScanFront.
The administrator has set user function restrictions.
Cause
Edit" on p. 6-11.
Solution
Contact the administrator of the ScanFront.
Cause
The administrator has set user function restrictions.
Solution Contact the administrator of the ScanFront.
The scanner cannot connect to an FTP server that requires firewall
Cause
settings to be configured.
Use an FTP server that does not require firewall settings to be
Solution
configured.
10-2
Chapter 10 Troubleshooting
See "Restricting
See "Restriction to