HP Pavilion 17 Maintenance And Service Manual
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HP Pavilion 17 Maintenance And Service Manual

HP Pavilion 17 Maintenance And Service Manual

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HP Pavilion Notebook 17
Models 17-g000 – 17-g099
Intel Models
Maintenance and Service Guide

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Summary of Contents for HP Pavilion 17

  • Page 1 HP Pavilion Notebook 17 Models 17-g000 – 17-g099 Intel Models Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to http://www.microsoft.com for details. change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................5 Right side ................................6 Left side ................................. 7 Display (dual WLAN) ............................... 8 Display (Touchscreen) ............................9 Top ..................................10 TouchPad ............................10 Lights ..............................11 Buttons and speakers ........................
  • Page 6 TouchPad ............................57 Display assembly, non-touch ......................59 Display assembly, touch ........................64 7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10 ................. 69 Using Computer Setup ............................69 Starting Computer Setup ........................69 Navigating and selecting in Computer Setup ................... 70 Restoring factory settings in Computer Setup .................
  • Page 7 11 Using HP PC Hardware Diagnostics (UEFI) in Windows 8.1 ................79 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............79 12 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 7 ..........77 Starting Setup Utility (BIOS) ..........................83 Updating the BIOS ..............................
  • Page 8 Recovering using HP Recovery Manager ................... 93 What you need to know before you get started ............. 99 Using the HP Recovery partition (select models only) ..........100 Using HP Recovery media to recover ................100 Changing the computer boot order ................94 Removing the HP Recovery partition (select models only) ..........

  • Page 9: Product Description

    Product description Category Description Product name HP Pavilion Notebook 17 Processors 6th generation Intel® Core™ i7 Processor Intel Core i7-6700U (2.6 GHz, SC turbo up to 3.5 GHz), 1600 MHz/6 MB L3, quad core 45 W (cTDP to 35 W) 6th generation Intel Core i7 Processor Intel Core i7-6500U (2.5 GHz, SC turbo up to 3.1 GHz), 1600 MHz/4 MB L3, dual core 15 W...
  • Page 10 Supports zero power optical drive Supports M-disc Audio/video HP TrueVision HD: HD camera (fixed, no tilt with activity LED, 1280×720 by 30 frames per second) Dual array digital microphone with appropriate software - beam forming, echo cancellation, noise suppression Dual speakers...
  • Page 11 Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter Compatible with Miracast-certified devices Internal card One M.2 slot for WLAN expansion External HP Multi-Format Digital Media Card Reader media card Support SD/SDHC/SDXC Push-Push Insertion/Removal Ports HDMI version 1.4 supporting 1920 ×1200 @ 60Hz Hot Plug/unplug and auto detect for correct output to wide-aspect vs.
  • Page 12 Category Description ● Windows 8.1 ● Windows 7 Professional (32- and 64-bit) (models with UMA graphics only) Serviceability End-user replaceable parts: ● AC adapter ● Battery ● Optical drive Chapter 1 Product description...

  • Page 13: External Component Identification

    External component identification...

  • Page 14: Right Side

    ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones, combo jack earbuds, a headset, or a television audio cable.

  • Page 15: Left Side

    Left side Component Description Power connector Connects an AC adapter. ● AC adapter/battery light White: The AC adapter is connected and the battery is fully charged. ● Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. ●...

  • Page 16: Display (Dual Wlan)

    Display (dual WLAN) Component Description Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. WLAN antennas* (2) Sends and receives wireless signals to communicate with wireless local area networks (WLANs).

  • Page 17: Display (Touchscreen)

    Display (Touchscreen) Component Description Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. Internal microphones (2) Records sound.

  • Page 18: Top

    TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 External component identification...

  • Page 19: Lights

    Lights Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 20: Buttons And Speakers

    Buttons and speakers Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 21: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key, action keys, or the spacebar. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 22: Bottom

    Bottom Component Description Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Battery lock Locks the battery in the battery bay.

  • Page 23: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components...
  • Page 24 Item Component Spare part number Display assembly [43.9-cm 17.3-in] HD/FHD, touch, non-touch screen NOTE: Touch displays are spared both as entire hinge-ups and at the subcomponent level. Non-touch displays are only spared at the subcomponent level. NOTE: For display assembly spare part information, see Display assembly subcomponents on page Antiglare HD+ touch screen 809300-001...
  • Page 25 Item Component Spare part number For use in Turkey 809303-141 For use in Saudi Arabia 809303-171 For use in French Canada 809303-DB1 Touchpad 811552-001 Touchpad bracket (inlcuded with Touchpad) Touchpad rear bracket (inlcuded with Touchpad) Battery connector cable (includes the optical drive connector cable) 810928-001 Speakers (includes left and right speakers and cable) 809316-001...
  • Page 26 Item Component Spare part number ● Intel Core UMA i5-6200U processor 829273-xxx ● Intel Core UMA i5-6200U f/FHD processor 829274-xxx ● Intel Core UMA i7-6700H HM170 processor 829275-xxx ● Intel Core UMA i7-6500U processor 829282-xxx WLAN module: Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter (non vPRO) 784644-005 Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter 792609-005...
  • Page 27 Item Component Spare part number For use in natural silver models 809304-001 For use in blizzard white models 809305-001 For use in cobalt blue models 809307-001 For use in peachy pink models 809308-001 For use in violet purple models 809309-001 For use in sunset red models 809306-001 (21)

  • Page 28: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel (includes screw covers) 809291-001 Touch screen sensor touch screen sensor is spared with the display panel Webcam/microphone module non-touch screen and touch screen 810961-001 Webcam/microphone module for non-touch screen 806758-001 Raw display panel (16:9 Ultra Wide Aspect Ratio [43.9-cm 17.3-in];...

  • Page 29: Miscellaneous Parts

    HP Smart AC adapter: AC adapter, 65-W, non-PFC, 4.5 mm 710412-001 45-W non-PFC, non-slim HP Smart AC adapter (for use in all countries and regions except for the 741727-001 People’s Republic of China and India) Power cord (3-pin, black, 1.0-m):...
  • Page 30 Component Spare part number For use in Denmark 755530-081 For use in Europe, the Middle East, and Africa 755530-021 For use in Israel 755530-BB1 For use in North America 755530-001 For use in South Africa 755530-AR1 For use in Switzerland 755530-111 For use in the United Kingdom and Singapore 755530-031...

  • Page 31: Mass Storage Devices

    Mass storage devices Item Component Spare part number DVD+/-RW Double-Layer SuperMulti Drive For use in natural silver models 809304-001 For use in blizzard white models 809305-001 For use in cobalt blue models 809307-001 For use in peachy pink models 809308-001 For use in violet purple models 809309-001 For use in sunset red models...
  • Page 32 Chapter 3 Illustrated parts catalog...

  • Page 33: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 34: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 35: Packaging And Transporting Guidelines

    Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...
  • Page 36 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 37: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 38: Optical Drive

    Rotate the battery upward (3), and then remove the battery from the computer (4). Optical drive Description Spare part number Optical drive (DVD+/-RW Double-Layer SuperMulti) For use in natural silver models 809304-001 For use in blizzard white models 809305-001 For use in cobalt blue models 809307-001 For use in peachy pink models 809308-001...
  • Page 39 Remove the optical drive (2) by sliding it out of the optical drive bay. Reverse this procedure to reassemble and install the optical drive. Component replacement procedures...
  • Page 40 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 41: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 42: Bottom Cover

    Bottom cover Description Spare part number Bottom cover hinge caps 809312-001 Rubber screw covers 809314-001 Bottom cover For use in violet purple models 809290-001 For use in sunset red models 809286-001 For use in blizzard white models 809287-001 For use in cobalt blue models 809288-001 For use in natural silver models 809285-001...
  • Page 43 Description Spare part number For use in the United States 809303-001 For use in Turkey 809303-141 For use in Saudi Arabia 809303-171 For use in French Canada 809303-DB1 Before removing the bottom cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 44 Remove the two screw covers (1) from near the battery bay. Remove the two Phillips PM2.5×6.5 screws from near the battery bay (2). Remove the two Phillips PM2.0×2.0 flat screws from the optical drive bay (3). Remove the seventeen Phillips PM screws that secure the top cover to the computer. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 45: Remove Display

    Use a non-marking tool to disengage the bottom cover from the computer. Work around the seams on all sides of the computer. CAUTION: To avoid damaging the cover, do not pry the cover near the optical drive bay. Reverse this procedure to install the bottom cover. Remove Display NOTE: The display panel can be removed once the bottom cover is removed.

  • Page 46: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket. Description Spare part number 2-TB, 5400-rpm, 2.5-inch 801808-005 1-TB, 5400-rpm, 2.5-inch, hybrid 8 GB SSD 731999-005 1-TB, 5400-rpm, 2.5-in 778192-005 750 GB, 5400 rpm, 2.5 in 778190-005 500-GB, 5400-rpm, 7 mm, hybrid 8 GB SSD 732000-005...
  • Page 47 Lift the hard drive from the computer (2). Disconnect the hard drive connector and cable (1) from the hard drive. To disassemble the hard drive, pull the brackets away from each side of the hard drive (2). Reverse this procedure to reassemble and install the hard drive. Component replacement procedures...

  • Page 48: Wlan Module

    WLAN module Description Spare part number Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + Bluetooth 4.0 Combo Adapter (non vPRO) 784644-005 Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter 792609-005 Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + Bluetooth 4.0 M.2 Combo Adapter 792608-005 Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter for Windows 10 806723-005...
  • Page 49 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 50: Rtc Battery

    RTC battery Description Spare part number RTC battery 811080-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 51: Memory Module

    Memory module Description Spare part number 8-GB (PC3L, 12800, 1600-MHz) 693374-005 4-GB (PC3L, 12800, 1600-MHz) 691740-005 2-GB (PC3L, 12800, 1600-MHz) 691739-005 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 52: Fan

    NOTE: The fan spare part kit includes replacement thermal materials. Description Spare part number 806747-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.

  • Page 53: Heat Sink Assembly

    Remove the fan from the computer (3). Reverse this procedure to install the fan. Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal materials. Description Spare part number Heat sink for use in models with discrete graphics 806827-001 Heat sink for use in models with UMA graphics 15 W 806826-001...
  • Page 54 Remove the battery (see Battery on page 29). Remove the optical drive (see Optical drive on page 30). Remove the bottom cover (see Bottom cover on page 34). Remove the fan (see Fan on page 44). To remove the heat sink assembly: Position the computer upright and open it..
  • Page 55 Remove the heat sink (2) from the system board. ● Discrete graphics: Thermal paste is used on the processor and associated heat sink area (1), (2), as well as the graphics chip and associated heat sink area (3), (4). ● UMA graphics: Thermal paste is used on the heat sink (1) and the processor (2).
  • Page 56 Reverse this procedure to reassemble and install the heat sink assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 57: Optical Drive Connector

    Optical drive connector Description Spare part number Optical drive connector 810928-001 Before removing the optical drive connector, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 58: System Board

    System board NOTE: The system board spare part kit includes replacement thermal materials. Description Spare part number System board (includes replacement thermal materials): All system boards use the following part numbers: xxxxxx-001: Without the Windows operating system xxxxxx-501: Windows 8.1 Standard xxxxxx-601: Windows 10 For use in models with discrete graphics (NVIDIA N16S-GT (GeForce 940M)): ●...
  • Page 59 Before removing the system board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 60 Remove the four Phillips PM2.0×3.0 screws (1) that secure the system board to the computer. Lift the right side of the system board, and then lift the right side of the system board up to gain access to the USB board cable and connector underneath (2). Disconnect the USB board cable from the connector under the system board.

  • Page 61: Usb Board

    USB board Description Spare part number USB board for use with 6th generation processors (includes cable) 809926-001 USB board for use with 5th generation processors (includes cable) 809311-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 62: Speakers

    Speakers Description Spare part number Speakers (includes left and right speakers and cable) 809316-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 63: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 809310-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 64: Power Connector

    Power connector Description Spare part number Power connector cable 809295-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 65: Touchpad

    TouchPad Description Spare part number TouchPad board with cable 811522–001 Before removing the TouchPad, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 66 Lift the bottom of Touchpad and rear bracket up, and then pull it away from computer.(3). NOTE: When installing the TouchPad, note that the metal protrusion that extents from the touchpad is installed UNDER the keyboard shield (4). Reverse this procedure to install the touchpad. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 67: Display Assembly, Non-Touch

    Display assembly, non-touch Description Spare part number Raw display panel (43.9-cm [17.3-in]; includes screw covers) BrightView, HD, flat without a touch screen 809313-001 AntiGlare, FHD, for models without a touch screen 809347-001 AntiGlare, FHD+, for models without a touch screen 835816-001 Antennas (include screw covers) 809271-001...
  • Page 68 Separate the display assembly from the computer (3). If it is necessary to replace any of the display assembly subcomponents: Pry up on each side of the display to disengage the cover and remove the display cover. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 69 Turn the display with the bezel down and the back of the panel up. Disconnect the display cables from the panel and bezel(1), (2). Release the connections (3), (4) and lift the panel (5). To remove the webcam/microphone module, position the display assembly with the top edge toward you.
  • Page 70 Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the base of the bezel (2). Lift the top of the panel (3). To remove the display hinges: ▲ Remove the four screws on the display hinges (1) and slide the display hinges off of the panel (2). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 71 To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the clips (1) built into the back of the display, and then remove the antenna cables and transceivers (2). NOTE: Number of antennas and transceivers may vary. To remove the display/webcam cable, disconnect the cable (1).

  • Page 72: Display Assembly, Touch

    Display assembly, touch Description Spare part number Touch screen connector board included with display Webcam/microphone module touch screen 810961-001 Raw display panel (16:9 Ultra Wide Aspect Ratio [43.9-cm 17.3-in]; includes screw covers and touch sensor) Antiglare HD+ touch screen 809300-001 Antiglare FHD+ touch screen 809301-001 Panel Bracket (included with the Display Pane touch screen)
  • Page 73 Separate the display assembly from the computer (3). If it is necessary to replace any of the display assembly subcomponents: To remove the display cover: Pry up on each side of the display to disengage the cover and remove the back cover. Component replacement procedures...
  • Page 74 Turn the display with the bezel down and the back of the panel up. Disconnect the display cables from the panel and bezel(1), (2). Release the connections (3), (4) and lift the panel (5). To remove the webcam/microphone module, position the display assembly with the top edge toward you.
  • Page 75 Lift the top of the panel (2). To remove the display hinges: Remove the six Phillips PM2.5×2.0 screws (1) from the bottom of the hinges, and the two Phillips PM2.0×2.5 screws from the top of the hinges that secure the display hinges to the display. Remove the display hinges (2).
  • Page 76 To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the clips (1) built into the display enclosure, peel the transceivers from the enclosure (2), and then remove the antenna cables and transceivers. NOTE: Number of antennas and transceivers may vary. To remove the display/webcam cable, disconnect the cable (1).

  • Page 77: Computer Setup (Bios), Tpm, And Hp Sure Start - Windows 10

    To start Computer Setup, follow these steps: ▲ Start Computer Setup. ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. ● Tablets without keyboards: ▲ Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap to enter Computer Setup.

  • Page 78: Navigating And Selecting In Computer Setup

    Select Main, select Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10...

  • Page 79: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Select the question mark icon in the taskbar.

  • Page 80: Changing The Boot Order Using The F9 Prompt

    To dynamically choose a boot device for the current startup sequence, follow these steps: Access the Boot Device Options menu: ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter the Boot Device Options menu. ●...

  • Page 81: Tpm Bios Settings (Select Products Only)

    BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.
  • Page 82 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10...

  • Page 83: Using Setup Utility (Bios) In Windows 8.1

    Updated versions of Setup Utility (BIOS) may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 84: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the taskbar.

  • Page 85: Using Setup Utility (Bios) In Windows 7

    Updated versions of Setup Utility (BIOS) may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 86 Select Start, type hp support assistant, and then select the HP Support Assistant program. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. At the download area, follow these steps: Identify the BIOS update that is later than the BIOS version currently installed on your computer. If the update is more recent than your BIOS version, make a note of the date, name, or other identifier.

  • Page 87: Using Hp Pc Hardware Diagnostics (Uefi) In Windows 10

    10 Using HP PC Hardware Diagnostics (UEFI) in Windows 10 HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 88 Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. Click Drivers & Downloads. In the text box, enter the product name, and then click Go. – or –...
  • Page 89 11 Using HP PC Hardware Diagnostics (UEFI) in Windows 8.1 HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 90 Select your computer model, and then select your operating system. In the Diagnostic section, click HP UEFI Support Environment. – or – Click Download, and then select Run. Chapter 11 Using HP PC Hardware Diagnostics (UEFI) in Windows 8.1...

  • Page 91: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi) In Windows 7

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 92: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 93: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. There are two options to download HP PC Hardware Diagnostics to a USB device: Option 1: HP PC Diagnostics homepage— Provides access to the latest UEFI version Go to http://hp.com/go/techcenter/pcdiags.
  • Page 94 Chapter 12 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 7...

  • Page 95: 13 Specifications

    13 Specifications Computer specifications Metric U.S. Dimensions (touch models) Depth 286.75 mm 11.28 in Width 418.8 mm 16.48 in Height (rear) 28.5 mm 1.12 in Weight 1 – 2 kg 3.09 – 5.07 lb Input power Operating voltage and current 19.5 V dc @ 2.31 A –...

  • Page 96: 43.9-Cm (17.3-In) Display Specifications

    43.9-cm (17.3-in) display specifications Metric U.S. Active diagonal size 43.9-cm 17.3-in Thickness 6.0 mm or 4.0 mm 0.157 inch or 0.236 inch Resolution 1920x1080 (FHD) 1920x1080 (HD) 1600x900 (HD) Surface treatment AntiGlare or BrightView Contrast ratio 300:1 (typical) Brightness 220 nits (typical) Viewing angle Backlight WLED...

  • Page 97: Hard Drive Specifications

    Hard drive specifications 2-TB* 1-TB* 750-GB* 500-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 7.0 mm or 9.5 mm Length 100.4 mm 100.4 mm 100.4 mm 100.6 mm Width 69.9 mm 69.9 mm 69.9 mm 70.1 mm Weight 115.0 g 115.0 g 115.0 g 92.0 g...

  • Page 98: Dvd±Rw Supermulti Dl Drive Specifications

    DVD±RW SuperMulti DL Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD- CD-R and CD-RW ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo- DVD+R, DVD+RW, DVD-R, DVD-RW, CD, Video CD), Multisession CD (Photo-CD, CD- DVD-RAM EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD- R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Center hole diameter...

  • Page 99: Backing Up, Restoring, And Recovering In Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 100: Using Windows Tools

    DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high- quality blank USB flash drive.

  • Page 101: Recovering Using Hp Recovery Manager

    To use the Factory Reset option (select products only), you must use HP Recovery media. ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 102: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
  • Page 103 ▲ Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9. - or - Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9. Select the optical drive or USB flash drive from which you want to boot. Follow the on-screen instructions.

  • Page 104: Removing The Hp Recovery Partition (Select Products Only)

    Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition.

  • Page 105: Backing Up, Restoring, And Recovering In Windows 8.1

    Use HP Recovery Manager after you successfully set up the computer to create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 106: Restore And Recovery

    The creation process can take an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

  • Page 107: What You Need To Know Before You Get Started

    To use the Factory Reset option (select models only), you must use HP Recovery media. ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 108: Using The Hp Recovery Partition (Select Models Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
  • Page 109 Follow these steps to remove the HP Recovery partition: From the Start screen, type recovery, and then select HP Recovery Manager. Select Remove Recovery Partition, and then follow the on-screen instructions. Restore and recovery 101...
  • Page 110 102 Chapter 15 Backing up, restoring, and recovering in Windows 8.1...

  • Page 111: Backing Up, Restoring, And Recovering In Windows 7

    (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected directly to a USB port on the computer, not to a USB port on an external device, such as a USB hub.

  • Page 112: Creating The Recovery Media

    Click Recovery Media Creation. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page 106. Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time.

  • Page 113: Tips For A Successful Backup

    Tips for a successful backup ● Number backup discs before inserting them into the optical drive. ● Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these folders periodically. ● Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to re-enter your preferences.

  • Page 114: Restore And Recovery

    Restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager. You can only restore specific files that you have backed up before.

  • Page 115: Recovering Using Hp Recovery Partition (Select Models Only)

    ● If the recovery media do not work, you can obtain recovery discs for your system from the HP website. ● The Minimized Image Recovery option is recommended for advanced users only. All hardware-related drivers and software are re-installed, but other software applications are not. Do not interrupt the process until it is complete, otherwise the recovery will fail.
  • Page 116 Insert the flash drive into a USB port. Restart the computer. Press while the computer is restarting, and then press for boot options. Select the flash drive from the boot options window. 108 Chapter 16 Backing up, restoring, and recovering in Windows 7...

  • Page 117: 17 Power Cord Set Requirements

    17 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 118: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 119 Country/region Accredited agency Applicable note number The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75mm or 1.25mm conductor size.
  • Page 120 112 Chapter 17 Power cord set requirements...

  • Page 121: 18 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
  • Page 122 114 Chapter 18 Recycling...

  • Page 123: Index

    TouchPad 10 illustrated 21, 64 removing 62, 66, 67 electrostatic discharge 26 cables, service considerations 25 HP PC Hardware Diagnostics (UEFI) equipment guidelines 28 caps lock light, identifying 11 downloading 81, 85 esc key, identifying 13 chipset, product description 1...
  • Page 124 106 RJ-45 (network) status 7 illustrated 18 discs 92, 94, 98, 100 removing 55 HP Recovery Manager 93, 99, power button, identifying 12 mass storage devices power connector cable media 94, 100 illustrated 23 illustrated 18...
  • Page 125 103 system restore point, creating 91, illustrated 21, 64 creating 91, 97 removing 63, 68 creating using HP Recovery system restore points 104 wireless, product description 2 Manager 92, 98 creating 104 WLAN antennas, identifying 8, 9...
  • Page 126 118 Index...

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