Page 1 8400 Server System Manual...
Page 2: Table Of Contents
Contents Preface ............. . v Conventions used in this manual .
Page 3 Troubleshooting the battery installation .......61 Replacing the system board ......... . .62 Replacing a hot-swap power supply .
Page 4 8 Troubleshooting ..........93 Introduction .
Page 6: Preface
Preface Conventions used in this manual Throughout this manual, you will see the following conventions: Convention Description Keyboard key names are printed in small capitals. NTER A plus sign means to press the keys at the same time. Setup Commands to be entered, options to select, and messages that appear on your monitor are printed in bold.
Page 7 Important A note labeled important informs you of special circumstances. Caution A caution warns you of possible damage to equipment or loss of data. Warning A warning indicates the possibility of personal injury.
Page 8: Getting Additional Information
Getting additional information Log on to the technical support area of www.gatewayatwork.com to find information about your system or other Gateway products. Some types of information you can access are: Hardware driver and program updates Technical tips Service agreement information...
Page 9 viii...
Page 10: System Features
System Features Standard features ® ® ™ As many as four Intel Pentium III Xeon processors with 100 MHz Front Side Bus (FSB) in Slot 2 processor sockets Sixteen Dual Inline Memory Module (DIMM) sockets on a memory riser card, that support as many as 16 GB of PC100 Synchronous Dynamic Random Access Memory (SDRAM) ™...
Page 11: Front Panel
Front panel CD drive Diskette drive Front panel LEDs Power button Sleep button Reset button NMI reset switch Door lock SCSI hard drive cage A SCSI hard drive cage B Drive cage door (open) Door (open) CD drive reads data or audio CDs. Diskette drive writes to and reads from 3.5-inch, 1.44 MB diskettes.
Page 12 Front panel LEDs indicate the following when lit: Top LED - Power (steady Green when power is on, flashing Green in sleep mode). 2nd LED - LAN Activity (Green when LAN connection is active). 3rd LED - HDD Activity (Green when hard drive is active). 4th LED - Power Fault (blinking yellow when power supply fault occurs).
Page 13: Back Panel
Back panel Power connector Power supply Video port Thumbscrew USB ports LAN connector Serial port B Parallel port Serial port A Kensington Mouse & lock slot Keyboard ports Kensington lock slot lets you use a cable lock to secure the system and prevent the rear access panel from being removed.
Page 14 Thumbscrew must be loosened to remove the back access panel from the system. USB ports connect external Plug-and-Play devices that are automatically configured when they are plugged into the computer through one of these ports. USB keyboards and mice are not supported, use only PS/2 versions. Video port connects the monitor interface cable.
Page 15: System Board
System board Legacy Narrow SCSI connector SMM (Server Monitor Module) connector System Features...
Page 16 Legacy Wide SCSI connector 64-bit/33 MHz PCI slots (4) 64-bit/66 MHz PCI slots (2) Memory Module connector HPIB (Hot Plug Indicator Board) connector 32-bit/33 MHz half-length PCI slots (2) ICMB (Intelligent Chassis Management Bus) connector Video connector External USB ports (2) RJ-45 Ethernet LAN connector Parallel connector Serial connectors...
Page 17 SMBus connector Floppy Drive connector IDE connector Front Panel connector IMB (Intra Module Bus) connector Configuration Jumper J9F2 (Pins 1-3 CMOS Clear, Pins 5-7 Password Clear, Pins 9-11 Boot Option) Ultra 160 SCSI A connector Ultra 160 SCSI B connector System Features...
Page 18: System Setup
Plug the computer into a wall outlet or power strip that is easily accessible. Important Keep the computer boxes and packing material in case you need to send the computer to Gateway for repairs. If you return your computer in different packaging, your warranty may be voided. Setting up your system...
Page 19: Starting Your System
Starting your system Before you start your system for the first time: Make sure all cables are firmly connected to the proper ports on the back panel of the computer. Caution Make sure your computer and peripherals are turned off and unplugged from the power outlet when you connect peripherals to the computer, or you might damage the computer or the peripherals.
Page 20: Understanding The Power-On Self-Test
Turn on the computer. The top light-emitting diode (LED) at the right side of the bezel is lit when the power is on. Power LED Power button Turn on any other components connected to the computer, such as speakers, a printer, or a scanner. If nothing happens when you turn on the system: Make sure the power cables are securely plugged in and that your power strip (if you are using one) is plugged in and turned on.
Page 21: Setting Up The Operating System
Setting up the operating system The first time you start your computer, the operating system takes a few minutes to set up. Refer to your operating system documentation for specific questions regarding the operating system. To complete the operating system setup for Windows NT: After the computer starts, the start-up wizard opens.
Page 22: Turning Off Your System
Turning off your system Every time you turn off your system, shut down the operating system first. You may lose data if you do not follow the proper procedure. To turn off your system in Windows NT: Click , then select , then Start Shut down the computer?
Page 23: Resetting Your System
Resetting your system If your computer does not respond to keyboard or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your computer to normal operation, you may have to reset the system.
Page 24: Case Access
Case Access Preventing static electricity discharge Before opening the computer case, read and follow these precautions to prevent damage from static electricity. When opening your computer case, always perform the following procedure. Caution Static electricity can permanently damage electronic components in your computer. Prevent electrostatic damage to your computer by following static electricity precautions every time you open your computer case.
Page 25 Also follow these static electricity precautions: Avoid static-causing surfaces and items such as plastic and packing foam in your work area. Remove the parts from their antistatic bags or containers only when you are ready to use them. Do not lay parts on the outside of an antistatic bag or container because only the inside provides antistatic protection.
Page 26: Opening The Case
Opening the case Important All references to front, rear, left, or right on the computer are based on the computer being in a normal, upright position, as viewed from the front. To work on the internal components of the computer, you must open the case.
Page 27: Removing The Side Panels
Removing the side panels To remove the right side access panels: Turn off the computer and disconnect all power cords. Loosen the thumbscrew (captive) on the back of the back access panel and unlock the chassis lock (if applicable). Slide the back access panel approximately 3/4-inch toward the back of the system, disengaging the retaining tabs on the top and bottom edges of the panel from the slots on the chassis.
Page 28 Loosen the two captive screws securing the front access panel to the chassis. Captive screws Slide the front access panel to the back and pull outward to remove. Opening the case...
Page 29: Opening The Chassis Bays
Opening the chassis bays The chassis is comprised of three parts: the main chassis, a swing-out drive bay at the front, and a swing-out electronics bay at the back. To access components, in some instances, you must remove the foam covers and swing away or completely remove these bays.
Page 30 Drive bay Electronics hinge bay hinge Safety release latch Using the edges of the drive bay as handles, rotate the bay left, away from the main chassis, until the safety release tilt latch clicks into place. Disconnect all cabling to the electronics bay. Caution You must disconnect all cabling to the electronics bay before rotating/removing the bays.
Page 31: Closing The Case
Closing the case Replace the chassis cover as soon as you finish installing or removing components so that dust and dirt do not collect inside the computer. Closing the chassis bays As you close the drive and electronics bays, carefully observe the internal components to ensure that you do not pinch or twist any of the cables or components.
Page 32: Replacing The Side Panels
Replacing the side panels To replace the right side access panels: Position the front access panel at the side of the chassis and 3/4-inch to the rear of the front edge. Push inward to engage the retaining tabs on the top and bottom edges of the access panel with the corresponding slots on the top and bottom edges of the chassis.
Page 33 Push inward and engage the retaining tabs on the top and bottom edges of the panel with the corresponding slots on the top and bottom edges of the chassis. Slide the panel forward until it lines up with the front access panel. Tighten the thumbscrew and lock the case, if necessary.
Page 34: Replacing And Adding System Components
Replacing and Adding System Components Replacing or adding drives Preparing to replace or add a drive One 3.5-inch diskette drive and one CD drive are included with your computer. You can add drives of the following types: Ten additional 3.5-inch SCA-2 SCSI hard drives with two hard drive cage assemblies installed (standard configuration).
Page 35 3.5-inch diskette drive CD drive 5.25-inch drive bay 5.25-inch drive bay SCSI hard drive bay A SCSI hard drive bay B As you prepare to install drives, keep the following in mind: To remove and install drives, you need an antistatic wrist strap. If you remove a drive, place it in an antistatic bag or container.
Page 36: Drive Cabling Considerations
Drive cabling considerations Excluding the diskette drive, there are two types of devices that can be installed in the server; IDE devices and SCSI devices. This section covers cabling considerations for both types of devices. The number of devices you can install depends on: The number supported by the controller The number of physical drive bays/cage slots available IDE requirements...
Page 37: The 3.5-Inch Diskette Drive
The 3.5-inch diskette drive The diskette drive is included in the original configuration. If you need to replace the diskette drive, follow the instructions below. To replace the diskette drive: Observe the safety and ESD precautions in “Preventing static electricity discharge”...
Page 38 Remove the two screws that hold the mounting bracket to the drive, then lift the front of the mounting bracket and slide it to the rear, disengaging the retention pins from the diskette drive and removing the bracket. Set aside the screws and the mounting bracket. Place the drive in an antistatic protective wrapper if you are not reinstalling the same drive.
Page 39: The 5.25-Inch Device
Position the bracket on the side of the 5.25-inch drive bay so that the front of the drive projects through the opening in the front of the chassis and the mounting hole aligns with the threaded standoff. Secure the assembly to the 5.25-inch bay with the screw you removed earlier, and tighten the screw firmly.
Page 40 The drive has two protruding plastic, slide rails attached. Squeeze the rail tabs toward each other as you carefully slide the drive forward out of the bay, and place it on an antistatic surface. Tab on slide rail Slide rail Remove and save the four screws and two slide rails.
Page 41 Remove the new drive from its protective wrapper, and place it on an antistatic surface. Set any jumpers or switches on the drive according to the drive manufacturer’s instructions. Using the four screws previously removed, attach the plastic slide rails to the drive.
Page 42 Installing a DLT tape backup drive requires the use of two 5.25-inch drive bays and therefore the removal of two EMI shields. A DLT drive also requires special drive rails, available from Gateway. Hole in EMI metal shield Open the drive bay (see “Opening the chassis bays” on page 20) to gain access to the back of the 5.25-inch drive bay.
Page 43 Using two screws of the appropriate size and length (not supplied), attach each plastic slide rail with its metal grounding plate to the drive. Slide rail Tab on slide rail Position the drive so the plastic slide rails engage in the bay guide rails. Push the drive into the bay until the slide rails lock in place.
Page 44 To install a 3.5-inch device in a 5.25-inch drive bay: Observe the safety and ESD precautions in “Preventing static electricity discharge” on page 15. Also see the cabling information in “Drive cabling considerations” on page 27. Open the computer door. Remove the right side access panels (see “Removing the side panels”...
Page 45 Using two screws of the appropriate size and length (not supplied), attach the adapter bracket to the 3.5-inch device. Using two screws of the appropriate size and length (not supplied), attach each plastic slide rail, with its metal grounding plate, to the adapter bracket.
Page 46: Scsi Hard Drives
SCSI hard drives The system supports a variety of SCSI drives. Contact your sales representative or Gateway dealer for a list of approved SCSI devices. See the sections below for specific instructions. The hard drive cages in this system come pre-configured. The top drive cage is channel A and the bottom drive cage is channel B.
Page 47 Remove the four screws securing the plastic air baffle to the drive carrier, then remove the air baffle (save it for possible future use). Remove the 3.5-inch hard drive from its wrapper and place it on an antistatic surface. Orient the drive carrier so the latch is toward you and the rails are down. Place the drive in the drive carrier so the connector is to the rear of the drive carrier (opposite the plastic latch) and the drive label is up.
Page 48 Lift the plastic latch to the fully open position and firmly push the drive into the bay. When the plastic latch engages the locking slot in the hard drive cage, push it down until it snaps into place. Latch Close the metal door protecting the hard drive cages, then close the system door.
Page 49 Carefully slide the bad drive out of the bay. Place the drive on an antistatic surface. Remove the drive carrier from the bad drive and install it on the new drive (see “To install a SCSI drive:” on page 37, steps 6-10). Holding the assembly by the drive carrier, position it so that it engages the hard drive cage guide rails of the open drive slot.
Page 50: Replacing Or Adding Memory
Bank 1 (A1-A4). All four DIMMs in a bank must be identical. Only registered DIMMs should used. No jumper settings are required for the memory size or type because the BIOS automatically detects this information. For additional memory, contact Gateway. Replacing or adding memory...
Page 51 To replace DIMMs: Observe the safety and ESD precautions in “Preventing static electricity discharge” on page 15. Turn off the system and disconnect the power cord(s), modem cord (if installed) and all other external peripheral devices. Remove the back access panel. (See “Removing the side panels” on page 18 and “Preventing static electricity discharge”...
Page 52 Gently pull the memory module from its socket on the system board and place it on a antistatic surface with the DIMM sockets facing up. System board Memory module Pull open the socket clamps on each side of the DIMM socket, then lift the DIMM out of the socket.
Page 53 Insert the new DIMM into the socket and align the two notches in the DIMM with the two notches in the DIMM socket. Gently press the DIMM into the socket until it is firmly seated. Inserting the DIMM automatically locks the socket clamps on each end of the DIMM.
Page 54 To remove DIMMs: Important DIMMs must be added or removed in banks of four (see “Replacing or adding memory” on page 41). Installation must be done, in order, from Bank 1 through Bank 4, and removal in the opposite order. Observe the safety and ESD precautions in “Preventing static electricity discharge”...
Page 55 To add DIMMs: Important DIMMs must be added or removed in banks of four (see “Replacing or adding memory” on page 41). Installation must be done, in order, from Bank 1 through Bank 4, and removal in the opposite order. Observe the safety and ESD precautions in “Preventing static electricity discharge”...
Page 56 Gently press the DIMM into the socket until it’s firmly seated. Inserting the DIMM automatically locks each of the socket clamps on each end of the DIMM. Repeat the process with the other three DIMMs in the bank. Reinstall the memory module card into its slot in the system board. (Make sure to align the card with the plastic guides on the chassis.) Reinstall and secure the memory module retaining bracket with the attached captive screw.
Page 57: Replacing Or Adding A Processor
(see “Updating the BIOS” on page 73). When adding or replacing a processor, order a processor upgrade kit from Gateway. The kit includes the processor, a heatsink, and a VRM. Caution A heatsink must be installed on each processor. Installing a processor without a heatsink could result in damage to, or failure of, the processor.
Page 58 Using a Phillips screwdriver, remove the screws holding the retention bracket to the processor retention module of the processor you want to replace. Retention bracket Processor Retention module Remove the retention bracket. Grasp the processor and pull it up and out of the slot. Place the processor in an antistatic container.
Page 59 Reinstall the back access panel following the instructions on page 23. Reconnect peripherals, the modem cord, and the power cord, then turn on the system. You must enable Processor Retest from the BIOS Setup utility whenever you replace or add a processor. To add an additional processor: Observe the safety and ESD precautions in “Preventing static electricity discharge”...
Page 60 Remove the processor retention bracket and the termination board from the processor slot. Remove the retention bracket from the termination board. Place the termination board in an antistatic container for future use. Remove the new processor from its antistatic container. Align the new processor with the processor slot (note that the processor slot is keyed so the processor can only be installed one way) and press firmly to install it.
Page 61 Install the VRM that came with the processor upgrade kit into the VRM socket specified for the processor you just installed (refer to “System board” on page 6 for location). Push down firmly until the retention tabs engage the edges of the VRM. Retention tab Replace the foam cover on the electronics bay.
Page 62: Adding An Expansion Card
Adding an expansion card This server has six, full-length, hot-pluggable PCI expansion slots (two 64-bit/33 MHz slots and four 64-bit/66 MHz slots) and two half-length, standard PCI slots (32-bit 33 MHz) on the system board that may be used for a variety of expansion cards.
Page 63 Set any jumpers on the card to the appropriate settings (refer to your card documentation for jumper settings). Holding the card by its top edges, firmly press the card into the selected expansion slot on the system board. From the back of the system, press the plastic card retainer in to hold the card in place.
Page 64 To add a half-length expansion card: Observe the safety and ESD precautions in “Preventing static electricity discharge” on page 15. Turn off the system and disconnect the power cord(s), modem cord (if installed) and all other external peripheral devices. Remove the back access panel. (See “Removing the side panels” on page 18.) Remove the memory module retention bracket and the foam cover on the lower electronics bay.
Page 65 Replace the foam cover and secure the memory module retention bracket, then replace the back access panel. Reconnect the power cord(s), modem cord (if installed), and all other external peripheral devices, then restart the system. You may need to reconfigure your system after installing some expansion cards.
Page 66 From the back of the server, note the hot-plug status LED beside the plastic card retainer. If the LED is green, press the switch beside it to turn off the power to the PCI slot. Plastic card retainer Hot-plug status LEDs Switch Hot-plug Status LEDs GREEN =...
Page 67 To remove a hot-plug card without turning the server off: Remove the back access panel. (See “Removing the side panels” on page 18 and “Preventing static electricity discharge” on page 15.) Locate the card you want to remove. From the back of the server, note the LED corresponding to the card you want to remove (the LED should be green).
Page 68: Replacing The Battery
Replacing the battery The battery provides power for the system real-time clock and CMOS memory, which holds the system configuration information. If your battery is failing you may notice your system clock slowing down and giving you the incorrect time. If so, open the BIOS Setup utility and write down all the values in the various menus before replacing the battery.
Page 69 Turn off the system and disconnect the power cord(s), modem cord (if installed) and all other external peripheral devices. Remove the back access panel. (See “Removing the side panels” on page 18.) Remove the memory module retention bracket and the foam cover on the lower electronics bay.
Page 70: Troubleshooting The Battery Installation
Troubleshooting the battery installation If you have problems after installing the new battery, try each of the items listed below, restarting the computer after each try. Turn off the computer and make sure that all exterior cables are attached and secured to the correct connectors. Make sure that all power switches are on.
Page 71: Replacing The System Board
Replacing the system board The system board is mounted on stand-offs in the electronics bay. The board is secured by 2 screws, as well as the screws that hold the processor retention brackets in place. Important All references to front, rear, left, or right on the computer are based on the computer being in a normal, upright position, as viewed from the front.
Page 72 To reinstall the system board: Observing the precautions in “Preventing static electricity discharge” on page 15, remove the system board from its antistatic container. Holding the system board by the edges, place it in the case by aligning the mounting holes on the board with the threaded standoffs on the electronics bay.
Page 73: Replacing A Hot-Swap Power Supply
The average configuration for this server is two power supplies (top and bottom). Gateway does not recommend hot-swapping power supplies with this configuration. An audio alarm and front panel LED indicate if one of the power supplies has failed.
Page 74 Grasp the left edge of the power supply latch/handle and pull it out and to the right. Power supply latch/handle Unplug the power supply. With steady, even pressure, pull the power supply out of the chassis. Verify that the new power supply is the same as the one removed. Swing the power supply latch/handle of the new power supply out and to the right.
Page 75 To add a hot-swap power supply: Important Gateway recommends that the top power supply be installed first, the bottom power supply be installed next, and the middle power supply be installed last. Remove the four screws securing the power supply access cover to the back of the chassis.
Page 76: Replacing The System Fans
Replacing the system fans The system fans are mounted in the drive bay. There are potentially four fan units in this bay, depending on your configuration, two small units which cool the PCI slots, and two larger, double-fan units which cool the memory module and the processors.
Page 77 To install the system fans: Remove the right side access panels. (See “Removing the side panels” on page 18 and “Preventing static electricity discharge” on page 15.) Determine where the fan unit needs to be placed (large, double-fan units on the bottom, and small, single-fan units on top). Grasp the fan unit and push inward, seating the fan unit firmly in the drive bay.
Page 78: Replacing The Bezel
Replacing the bezel To remove the bezel: With the tower in the upright position, open the system door and lift the door so that the hinge pins (2) come out of the hinge-pin sockets. Pull the door away from the bezel and set it aside. Beginning at the top left inside edge of the bezel, depress the plastic retention tabs toward the outside edge of the bezel, and pull the bezel out from the chassis slightly, enough to keep the tabs from snapping back...
Page 79: Reinstalling The Bezel
Reinstalling the bezel To reinstall the bezel: Align the bezel with the chassis, just as it was aligned prior to removal. Make sure the plastic retention tabs line up with the appropriate slots in the chassis. Press the bezel onto the chassis until the retention tabs snap into place. Align the door with the chassis, just as it was aligned prior to removal.
Page 80: Using The Bios Setup Utility
Open the BIOS Setup utility by restarting the computer, then pressing F2 when the Gateway logo screen appears during startup. The Main BIOS Setup utility screen opens. It may not look exactly like the screen shown below.
Page 81 As you select items on the Main menu or in submenus you see specific information related to the current selection in the Item Specific Help box. The command bar across the bottom of the screen shows the keystrokes necessary to access help, navigate through the menus, and perform other functions.
Page 82: Updating The Bios
Updating the BIOS If you need a new version of the BIOS, you can download the BIOS update from the technical support area of the Gateway Web site (www.gatewayatwork.com) and install the new version from a diskette. To update the BIOS you need to perform the following tasks in sequence:...
Page 83: Setting The System Board Jumpers
Setting the system board jumpers The system board has three jumpers. Each of these jumpers has a specific function described in the sections below. The CMOS Clear jumper The CMOS Clear jumper on the system board (pins 1 through 3 of jumper J9F2) lets you clear all BIOS Setup settings, protect them, or place them under control of the BMC.
Page 84: Password Clear Jumper
Password Clear jumper The Password Clear jumper on the system board (pins 5 through 7 of jumper J9F2) lets you delete the passwords. (See the figure on page 6 for the location of the jumper.) The following table shows the settings required to perform this task. Make sure you turn off the computer and unplug the power cord before moving the jumper.
Page 85: Boot Option Jumper
BOOT Option jumper The BOOT Option jumper on the system board (pins 9 through 11 of jumper J9F2) lets you recover the BIOS. (See the figure on page 6 for the location of the jumper.) The following table shows the settings required to perform those tasks. Make sure you turn off the computer and unplug the power cord before moving the jumper.
Page 86 Save your changes, then exit the BIOS Setup utility. Troubleshooting: If the BIOS recovery was unsuccessful, go back to the Gateway Web site and start the process over. If you continue to have problems, contact Client Care or your system administrator.
Page 87 Using the BIOS Setup Utility...
Page 88: Managing Your System
Managing Your System Protecting against power source problems Surge suppressors, line conditioners, and uninterruptible power supplies can help protect your system against power source problems. Surge suppressors During a power surge, the voltage level of electricity coming into your system can increase far above normal levels and cause data loss or system damage.
Page 89: Line Conditioners
Check the energy absorption (dissipation) rating. The higher the energy absorption rating, the better the protection for your system. Check for line-conditioner capabilities. A line conditioner smooths out some of the normal line noise (small voltage fluctuations) of an electrical supply.
Page 90: Maintaining And Managing Your Hard Drive
Maintaining and managing your hard drive Regular maintenance can keep your hard drive operating efficiently and good file management can keep your system free of unwanted files while making important files secure and easier to find. Hard drive maintenance utility If you are using the Windows NT operating system, you can help maintain the performance of your hard drive by regularly using Check Disk.
Page 91: Hard Drive Management Practices
Hard drive management practices By deleting unneeded files from your hard drive and managing the space that is automatically allocated for saving certain files, you can help maintain the performance of the hard drive. We suggest that you first check your hard drive for available space, then back up important files prior to deleting unneeded files, in case you delete important files by mistake.
Page 92 Deleting Windows temporary files During normal operation, Windows constantly creates new temporary (.tmp) files. You can safely delete all but the most recent .tmp files. To delete .tmp files: Open Windows Explorer, then select , then Tools Find Files and Folders In the text box, type *.tmp.
Page 93: Protecting Your Computer From Viruses
Find and remove the virus immediately using your anti-virus program. Turn off your computer and leave it off for at least 30 seconds. Turn on the computer and rescan for the virus. If the virus is still on your computer, contact Gateway Client Care. Managing Your System...
Page 94: System Administration And Control
System administration and control Your server has three server-management tools included to enable administration and control of Windows NT environments. These tools are ® Intel Server Control (ISC), ManageX Event Manager, and the Direct Platform Control (DPC) Console. Intel Server Control (ISC) Using a graphical user interface, ISC can locally or remotely provide real-time monitoring and alerting for server hardware sensors.
Page 95: Direct Platform Control (Dpc) Console
Direct Platform Control (DPC) Console The Direct Platform Control (DPC) Console provides remote emergency management of servers. The DPC Console is independent of the server operating system and provides a means to verify the state of the server or view the System Event Log (SEL).
Page 96 Using passwords If you set and enable a user password but not an administrator password, enter the user password to boot the system with limited BIOS Setup access. If you set and enable both a user and an administrator password: Enter either one to boot the server and enable the keyboard and mouse.
Page 97 Summary of software security features The following table lists the software security features and describes what protection each offers. In general, to enable or set the features listed here, you must run the BIOS Setup utility and go to the Security tab. The table also refers to other BIOS menus and to the Setup utility.
Page 98 Feature Description Control access to To control access to the system configuration, set an the BIOS Setup administrator password and enable it through BIOS utility (set Setup utility. administrator If both the administrator and user passwords are password) enabled, either can be used to boot the system or enable the keyboard and/or mouse, but only the administrator password allows changes to BIOS Setup.
Page 99: System Recovery
System recovery You should take advanced precautions in case your hard drive is damaged, or your BIOS or system files get corrupted. These precautions will make it easier to restart your system and recover damaged files. Creating a startup diskette If your computer hard drive is damaged, you may not be able to start the computer from the hard drive.
Page 100: Cleaning Your System
Cleaning Your System Cleaning the mouse If the mouse pointer on the screen moves erratically when you move the mouse, the inside of the mouse may be dirty. To clean the mouse: Turn off the computer, then disconnect the mouse cable from the mouse port.
Page 101: Cleaning The Keyboard
Cleaning the keyboard You should clean the keyboard occasionally to free it of dust and lint particles trapped under the keys. The easiest way to do this is to blow trapped dirt from under the keys using an aerosol can of air with a narrow, straw-like extension. If you spill liquid on the keyboard, turn off the computer, then disconnect the keyboard.
Page 102: Troubleshooting
Troubleshooting Introduction If your system does not operate correctly, re-read the instructions for the procedures you have performed. If an error occurs within a program, consult the documentation supplied with the program. This section identifies solutions to some possible problems. Introduction...
Page 103: Troubleshooting Checklist
Troubleshooting checklist Before turning on the system, make sure that: The power cord is connected to the AC power-in connector and an AC outlet. The AC outlet is supplying power. If a power strip is used, it is turned on, and the circuit breaker is set. The voltage selection switch on the system power supply reflects the proper voltage.
Page 104: Cd Drive Problems
CD drive problems The system does not recognize the CD drive. Probable cause Solution The CD is not intended for PC Make sure the CD is PC-compatible. The CD is loaded incorrectly Make sure the label is facing up, then try again. The CD is scratched or dirty Try cleaning the CD with a lint-free cloth.
Page 105: Hard Drive Problems
Hard drive problems The system does not recognize the SCSI drive. Probable cause Solution The SCSI bus is not properly Make sure the last device on the SCSI chain terminated is properly terminated. The drive is configured with a Change the device’s SCSI address to one that conflicting SCSI address is not currently being used by the system.
Page 106: Memory And Processor Problems
Memory and processor problems The system detected memory errors during start up. Probable cause Solution Memory was added or Open the BIOS Setup utility and save the new removed, and the new memory configuration. configuration was not saved in the BIOS Setup utility The memory was installed Make sure the memory is seated and oriented incorrectly...
Page 107: Modem Problems
Modem problems The system does not recognize the modem. Probable cause Solution The modem has not been Add the modem as new hardware. added as new hardware The modem is not connected Make sure the line connected to the modem to a live phone jack is working and plugged into the appropriate port on the modem (line port).
Page 108: Peripheral/Adapter Problems
Peripheral/adapter problems The system does not recognize a SCSI device. Probable cause Solution The device needs to be In the Control Panel window (Start | Settings | added as new hardware Control Panel), double-click Add New Hardware. Follow the on-screen instructions for adding the device.
Page 109 The diskette drive will not read, write, or format. Probable cause Solution The diskette is not Make sure the diskette you are trying to format IBM-formatted is IBM-compatible. If it is, try reformatting it. If it is not, get a compatible diskette. The diskette is corrupted Run Check Disk on the diskette.
Page 110: Printer Problems
Printer problems The printer will not turn on. Probable cause Solution The printer is not plugged in Make sure the power cable is plugged into a working power source. The printer is not turned on Make sure the printer’s power switch is depressed or set to the On position.
Page 111 The printer prints garbled text. Probable cause Solution The wrong driver is being In the Printers window (Start | Settings | used for the selected printer Printers), select the printer. From the File menu, select Properties. Make sure the printer is using the correct printer driver. If not, install the correct one.
Page 112: System Problems
System problems The system will not start up. Probable cause Solution The system is not connected Make sure the power cable(s) are connected to an AC outlet correctly to an operating AC power source. The memory card or a DIMM Open the system and reseat the loose memory is not seated properly.
Page 113 The keyboard does not work. Probable cause Solution Keyboard is locked out when Enter the password. password is set A key was depressed while Clear the sticking key, then turn off the system, the system was starting up wait for a few seconds, then turn the system back on.
Page 114: Video Problems
Video problems The system is running but the screen is blank. Probable cause Solution The monitor is not turned on Make sure the monitor is plugged in and turned on. If power is applied to the monitor, the green power LED should illuminate. The monitor’s data cable is Make sure the monitor data cable is connected not connected...
Page 115 The color monitor displays everything in black and white. Probable cause Solution The system was turned on Make sure the monitor is turned on, then before the monitor restart the system. The display type is set In the Control Panel window (Start | Settings | incorrectly Control Panel), double-click Display, set the display to the appropriate monitor type, then...
Page 116 Probable cause Solution The monitor is too close to a Move the monitor away from sources of source of electrical electrical interference, such as televisions, interference unshielded speakers, microwave ovens, fluorescent lights, and metal beams or shelves. The monitor needs to be Turn off the computer and monitor for at least degaussed a half hour, then restart the system.
Page 117: Error Messages
Error messages This section lists common error messages that you may see. These messages often indicate procedural errors such as an incorrect keystroke or a write-protected diskette. Some messages, however, may indicate a problem that requires you to consult the troubleshooting section of this manual. Error message Solutions Access denied...
Page 118 Error message Solutions Diskette drive reset failed Open the BIOS Setup utility, then make sure the drive settings are correct. Check the diskette drive cables. Make sure Pin 1 on the cable aligns with Pin 1 on the connector. Diskette read failed - press F Make sure the boot disk contains the to retry boot Command.com file.
Page 119 Error message Solutions Invalid password Enter your password again, making sure to enter it correctly. Be aware that some passwords are case sensitive. If you do not know the password, you may need to reinstall the software you are trying to access.
Page 120 Error message Solutions Print queue is full Wait until the current print job has completed before sending another print job. If you receive this error often, you need to add memory to the printer. Printer is out of paper Add paper to the printer. Make sure the printer is online.
Page 121 Troubleshooting...
Page 122: A Safety And Regulatory Information
Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentation are followed.
Page 123 Setting up your system Read and follow all instructions marked on the product and in the documentation before you operate your system. Retain all safety and operating instructions for future use. Do not use this product near water or a heat source such as a radiator. Make sure you set up the system on a stable work surface.
Page 124 Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Important Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen laden environments, or industrial facilities.
Page 125 Warnings WARNING: English AVERTISSEMENT: WARNUNG: AVVERTENZA: ADVERTENCIAS: (US) Français Deutsch Italiano Español The power supply in this Le bloc d'alimentation de ce Benutzer können am Netzgerät Rivolgersi ad un tecnico El usuario debe abstenerse de product contains no produit ne contient aucune dieses Produkts keine specializzato per la manipular los componentes de...
Page 126 WARNING: English AVERTISSEMENT: WARNUNG: AVVERTENZA: ADVERTENCIAS: (US) Français Deutsch Italiano Español After you have completed Une fois TOUTES les étapes Nachdem Sie die oben Dopo aver seguito i sei Después de completar las seis the six SAFETY steps précédentes accomplies, vous erwähnten ersten sechs passi di SICUREZZA instrucciones de SEGURIDAD...
Page 127 WARNING: English AVERTISSEMENT: WARNUNG: AVVERTENZA: ADVERTENCIAS: (US) Français Deutsch Italiano Español The system is designed to Le système a été conçu pour Das System wurde für den Il sistema è progettato per El sistema está diseñado para operate in a typical office fonctionner dans un cadre de Betrieb in einer normalen funzionare in un ambiente di...
Page 128: Regulatory Compliance Statements
Regulatory compliance statements American users FCC Part 15 This device has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Page 129 Caution Changes or modifications not expressly approved by Gateway could void the user’s authority to operate the equipment. FCC Part 68 (applicable to products fitted with USA modems) Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules.
Page 130 The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message and the telephone number of the sending machine or such business, other entity, or individual.
Page 131 European users European directives This Information Technology Equipment has been tested and found to comply with the following European directives: EMC Directive 89/336/EEC amending directive 92/31/EEC & 93/68/EEC as per - EN 55022:1995 Class A - EN 55024:1998 according to EN 61000-4-2:1995 EN 61000-4-3:1996 EN 61000-4-4:1995...
Page 132 PSTNs provided in different countries, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN termination point. In the event of problems, you should contact Gateway customer support. Japanese users...
Page 133 Australia and New Zealand users EMI statement This device has been tested and found to comply with the limits for a Class A digital device, pursuant to the Australian/New Zealand standard AS/NZS 3548 set out by the Australian Communications Authority and Radio Spectrum Management Agency. New Zealand telecommunication statement (for products fitted with Telepermit approved modems) The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has...
Page 134 TV/cable TV tuner cards) External television antenna grounding If an outside antenna or cable system is to be connected to your Gateway PC, be sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and built up static charges.
Page 135 Antenna and Satellite Grounding Reference Grounding component Electric service equipment Power Service grounding electrode system (NEC Art 250, Part H) Ground clamps Grounding conductors (NEC Section 810-21) Antenna discharge unit (NEC Section 810-20) Ground clamp Antenna lead in wire Safety and Regulatory Information...
Page 136 Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
Page 137 Safety and Regulatory Information...
Page 138: B Reference Data
Reference Data Specifications System specifications The following specifications are for the standard configuration. Your system may contain optional equipment. All specifications are subject to change. Pedestal case size 12.25 in. (31.1 cm) x 25.0 in. (63.5 cm) x 18.0 in. (45.72 cm) (W x D x H). ®...
Page 139: Environmental Specifications
PCI Expansion Slots Six full length, hot-pluggable PCI slots (four 64-bit, 33MHz and two 64-bit, 66MHz), and two half-length PCI slots (32-bit, 33MHz). Power Supply One to three, 375 watt power supplies. Certification FCC Class A, UL, CUL, CE Mark, VCCI, CB Scheme. Environmental specifications The following specifications identify maximum environmental conditions.
Page 140: Index
Index Numerics power reset 3.5-inch drive diskette, removing SCSI, hot-swapping cabling 5.25-inch drive, installing drives IDE drives SCSI drives access panels card, memory module removing Care replacing carrier, mounting a SCSI drive accessories, safety precautions case adding cleaning DIMMs closing drives opening expansion cards...
Page 141 drives, adding or replacing primary processor secondary processor Console Direct Platform Control electromagnetic interference cooling fault LED see EMI copyright notice electronics bay creating a startup diskette closing opening EMI shield, removing deleting files emptying the recycle bin DIMMs environmental specifications adding error messages installing...
Page 142 HDD activity LED LAN connector hot-plug expansion card installing cooling fault removing front panel hot-plug status LEDs HDD activity hot-swapping, SCSI drive hot-plug status LAN activity power installing power supply condition 3.5-inch diskette drive SCSI drive error 5.25-inch drives system fault CD drive line conditioners DIMMs...
Page 143 recovery mode, BIOS recovery, system panel recycle bin, emptying back regulatory compliance front American users parallel port Australian users password Canadian users administrator European users set user and administrator Japanese users set user password only New Zealand users system access control removing Password Clear jumper access panels...
Page 144 mounting drive in carrier subchassis, opening SCSI device, troubleshooting surge suppressors secure boot mode, summary switch, chassis intrusion secure mode, setting up in the BIOS system security access control administrator password administration boot without keyboard cleaning chassis intrusion switch control disable diskette writes error messages disabling power and reset buttons...
Page 145 memory modem peripherals printer processor system video turning off the system, Windows NT updating the BIOS USB ports user password, access utilities, hard drive maintenance utility, BIOS Setup video port, primary video, troubleshooting VRM, installing Windows NT setup shut-down procedures Index...
Page 146 A MAN US 8400 SYS GDE R0 5/00...

Gateway 8400 System Manual

Preface

1 System Features

2 System Setup

3 Case Access

4 Replacing and Adding System Components

5 Using the BIOS Setup Utility

6 Managing Your System

7 Cleaning Your System

8 Troubleshooting

A Safety and Regulatory Information

B Reference Data

Index

Quick Links

Troubleshooting

Related Manuals for Gateway 8400

Summary of Contents for Gateway 8400

Table of Contents