Fallback Procedure - VeriFone HICAPS VX820 User Manual

step 5
Enter your new password again and
press the [OK] key.
4.5

fallback procedure

In the event of the terminal being unable
to communicate with the NAB/HICAPS
host, it will default to a fallback situation.
Amounts above your floor limit require an
authorisation number to be obtained and
entered when requested into the terminal.
step 1
If a transaction is unable to be processed
due to a communication problem, the
following screen may be displayed at the
end of the transaction.
step 2
Enter authorisation number
for contact phone numbers) and press the
[OK] key.
If authorisation is not received, press
the [CANCEL] key and request another
form of payment.
Note: The transaction will be stored
within the terminal and passed on when
communication is available.
If the amount of the transaction is below
your floor limit, the transaction will be
approved on fallback. The receipt will
detail APPROVED 08 (fallback). Please
ask the customer to sign the receipt. The
transaction will be stored in the terminal
and passed on when communication
is available. Please call the HICAPS Help
Desk if your terminal processes more
than  fallback transactions in a row.
For authorisation call:
Credit Cards  5 5
Debit Cards 00 60 85
American Express 00 6 64
Diners Club 800  
Authorisation services are available
4 hours a day, 7 days a week.
Call the above contact number to
*
obtain a valid authorisation number.
(refer below
*
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