Canon iR1020 Series Service Manual page 181

Error Character Strings
Server connection error
4
URL server specified is illegal Server-specified URL error
5
Proxy connection error
6
Proxy authentication error
7
Proxy address resolution error Proxy address resolution
8
Server certificate error
9
Server certificate verify error
10
Server certificate expired
11
Unknown error
12
Server response error (NULL)
13
Error Description
Server connection error Displayed when a TCP / IP
communication error occurs.
This error also occurs as a result of the
Proxy server dysfunction while the proxy
server is in use.
A different URL than the one specified by
the server has been registered.
Proxy connection error Cannot connect to the Proxy server.
Proxy authentication error Authentication for the Proxy server has
failed.
Proxy server address resolution by DNS
error has failed.
Server certificate error During SSL negotiation, server certificate
notified by the server cannot be
authenticated by CA certificate of the
device.
Server certificate verify During SSL negotiation, host name
(URL check) error written in server certificate notified by the
server and URL host name set in RGW-
ADDRESS have been different.
Server certificate expired - CA certificate registered in the device is
expired.
- Time and date on the device is invalid
against the term specified in the
certificate.
Unknown communication Unknown communication error has
error occurred.
Server response error(When Server response error
server error code processing
has failed)
Cause
- Check the network connection.
- Check the port number for RGW-PORT.
- Check the server status.
- When the Proxy server is in use, check the
Proxy server address.
- When the Proxy server is in use, check the
status of the Proxy server address.
Check with the server helpdesk.
Check the server IP address and port number and
correct the settings accordingly.
The device needs rebooting when network-
related settings such as Proxy settings are
modified.
Check the user name and password to log in to
the Proxy server and re-set them.
- Check the network configurations of the
device. (Check if PING by host name passes
from computer to the device.)
- Check the DNS settings.
- Check if the host name set in RGW-ADDRESS
is registered in the DNS server.
- Check if the Proxy server address is correct.
- Check that CA certificate has been installed.
Service Mode
> #NETWORK
> #CERTIFICATE
> #CA-CERTIFICATE
- Install CA certificate corresponding the server.
Check host name in the URL set in RGW-
ADDRESS.
Service More
> #E-RDS
> RGW-ADDRESS
- Check expire date of CA certificate.
Service Mode
> #NETWORK
> #CERTIFICATE
> #CA-CERTIFICATE
If the certificate is expired, register a valid CA
certificate on the device.
- Set the correct time and date on the device.
Wait for a while and try again.
This error can happen when Send function and e-
RDS function are performed simultaneously.
Wait for a while to try again and check that Send
OK is displayed next time sending is performed.
Chapter 11
Measures
11-7