Controls in detail
Useful features
Response Center was established, then
the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not avail-
able). The message
Call failed
pears in the multifunction display.
Information calls can be terminated us-
ing the t button on the multifunc-
tion steering wheel or the respective
button for ending a telephone call on
the COMAND headunit.
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!
If the indicator lamps do not start flash-
ing after pressing one of the buttons or
remain illuminated (in red) at any time,
ap-
the Tele Aid system has detected a
malfunction or the service is currently
not active, and may not initiate a call.
Visit an authorized Mercedes-Benz
Center and have the system checked
or contact the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon
as possible.
Call priority
If other service calls such as a Roadside
Assistance call or Information call are ac-
tive, an Emergency call is still possible. In
this case, the Emergency call will take pri-
ority and override all other active calls.
i
The indicator lamp in the respective
button flashes until the call is conclud-
ed. Calls can only be terminated by a
Response Center or Customer Assis-
tance Center representative except
Roadside Assistance and Information
calls, which can also be terminated by
pressing button t on the multifunc-
tion steering wheel or the respective
button for ending a telephone call on
the COMAND headunit.