AT&T NVG599 Self-Installation Manual

Need more help?
No TV or Internet service:
Check your connections:
Cables usually make an
audible click when secure.
Green
Light
Power
Battery
Ethernet
Wi-Fi
Check Power: Power light
HomePNA
Broadband 1
Service
on the Wi-Fi Gateway should
Broadband 2
Light
Service
Phone 1
be green; if not, try another
Phone 2
USB
electrical outlet.
Check Service light on front
Front View
of the Wi-Fi Gateway:
If after
5 minutes, the light is red or off,
power down the Wi-Fi Gateway
USB
by holding down red Reset
button for 15 seconds.
Reset
button
Reset
Back View
TV Receivers not responding:
Confirm Service light is solid green
Power
button
on the Wi-Fi Gateway. If so, hold the
TV receiver's Power button down for
POWER
10 seconds and release, then wait
five minutes.
Wi-Fi Gateway Power light is amber: Don't worry. This is a normal part of the power-up sequence.
No dial tone: Make sure your phone cable is plugged into the Phone Line port on the Wi-Fi Gateway.
Additional assistance: Call 800.288.2020 and ask for "U-verse technical support".
Get the most from AT&T GigaPower and find out what it can do for you.
Go to att.com/GigaPowerSupport or scan the QR code.
From there, you'll find answers to frequently asked questions.
• Internet Speed: How do I improve my speed?
• U-verse TV: How does AT&T GigaPower makes your U-verse TV experience better?
• U-verse Voice: Will GigaPower change my current U-verse Voice service?
• More Support: Having trouble with your GigaPower connection?
Need a free AT&T Code Scanner? Download and install from your mobile app store. Then scan the QR code.
Additional U-verse information
Manage your account:
Available 24/7, download the myAT&T app at
att.com/myattapp from your mobile device.
Support:
• For U-verse support, including live chat,
go to att.com/uversesupport
• For GigaPower support, go to att.com/GigaPowerSupport
¿Hablas español?
Por favor visita att.com/uverseguias para ver la
informacion en español. También puedes ver la siguiente
guía: ATT142960895-3 (NVG599 to NVG599 with Voice
Swap Guide) para más detalles.
©2015 AT&T Intellectual Property. http://www.att.com/gen/privacy-policy?pid=2587 All rights reserved. AT&T, the AT&T logo and all
other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
If your existing Wi-Fi settings did not transfer,
you will need to set up a new Wi-Fi Network
Name and Password. To do so, follow these steps:
· Use settings from new Wi-Fi Gateway
yellow sticker
· Open your device's Wi-Fi connection settings,
select your Wi-Fi Network Name and enter
Wi-Fi Password to connect
· R ecord and keep your Wi-Fi settings for future
reference when connecting all your Wi-Fi devices
Wi-Fi Network Name: ATTXXXXXXX
Wi-Fi Password: XXXXXXXXXXXX
For help, att.com/support
Accessibility Support:
• A lternate formats now available in Large Print or Braille.
Call 800.288.2020 and request your guide number
(ATT142960895-3).
• S pecial Needs Equipment:
- Phone: 877.902.6350
- TTY: 800.772.2889
• R epair Center:
- Phone: 800.246.8464
- TTY: 800.397.3172
• A ccessible Tagged PDF: Visit att.com/userguides to find this
guide (NVG599 to NVG599 with Voice Swap Guide).
• D evice Compatibility Feature: Compatible with any TTY/TDD
devices with standard phone line.
AT&T U-verse
Wi-Fi Gateway Replacement
For use with High Speed Internet,
Voice, and TV
Reminder:
· Your Wi-Fi Gateway does not contain a battery backup.
· Battery backup is available for purchase from third-party manufacturers
and retailers to keep you connected in the event of a power failure. Visit
att.com/batterybackup for more information.
Get started
Total approximate installation time: 20 minutes
These instructions will guide you through the process of replacing your AT&T U-verse Wi-Fi Gateway.
In the box:
Power
Battery
Ethernet
Wi-Fi
HomePNA
Broadband 1
Broadband 2
Service
Phone 1
Phone 2
USB
Wi-Fi Gateway
(Front View)
self-
®
installation
guide
Power Cord
(2 parts)
(NVG599 to NVG599 with Voice Swap Guide)
05/15
ATT100070695
ATT142960895-3
FPO