AT&T NVG589 Self-Installation Manual

Having trouble?
Many issues can be resolved with these simple steps:
1. Check your connections.
Ensure all cables and cords are connected properly and securely. Cables usually make
an audible click when secure.
2a. Check Power.
If you have power and the Wi-Fi Gateway is turned on, the Power light on the front of
your AT&T U-verse Wi-Fi Gateway will have a green light. If no lights are on:
1. Ensure the Wi-Fi Gateway is plugged into a working electrical outlet. The power cord
should have a green light on indicating that there is power.
2. Ensure power cable on the back of the Wi-Fi Gateway is pushed in firmly.
At this point, your Power light on the front should be green (see illustration); if not,
try another power outlet and remove any power strips.
2b. Power light green; Service light red or blinking.
1. If after 15 minutes your Service light is not green, check that the green cable
or coaxial cable is connected securely.
2. If cables are secure, power down the Wi-Fi Gateway by holding the reset button located
on the back of the Wi-Fi Gateway for 15 seconds and wait an additional 10 minutes.
Specific issues
My Power indicator light turns orange during the power up sequence.
Don't worry. This is a normal part of the power up sequence—just remember not to unplug the power cord or data cable
depicted in green in this guide when the light is still orange. At the end of the sequence, the Broadband and Service
indicator lights will be solid green.
Every time I try to browse a Web page, I get a message saying "Detecting Proxy Settings."
In Internet Explorer under Tools > Internet Options > Connections > LAN Settings, uncheck any checked boxes and click OK.
My receivers/TV are not responding.
Confirm that the Service light is solid green on the Wi-Fi Gateway. If it is, power down the affected
receivers. Hold the TV receiver's power button down for 10 seconds and release, then wait five minutes.
Equipment return
Returning your Wi-Fi Gateway. Please return the old Wi-Fi Gateway and power cord
as-is to your nearest The UPS Store. Find a participating location nearest you by visiting
www.theupsstore.com or by calling 1.800.789.4623. No special packaging is required.
Advise the UPS representative that you are returning an AT&T U-verse Wi-Fi Gateway.
You will need to provide the order number given to you by the AT&T customer service
representative and/or your account number. Your account number can be found on your
bill, as highlighted on the sample bill to the right.
Additional AT&T U-verse information
Check out the User Guides online:
Visit att.com/userguides to find an electronic version of
this guide (aTT122920851 UV3801 WG to NVG589 without
Voice Guide) and other support information.
Manage your account:
Go to att.com/myuverse to manage your aT&T U-verse account.
To view & pay your bill download the new myaT&T app at
att.com/anytime today.
¿Habla español?
Por favor visite att.com/uverseguias para ver la informacion en
español. También pueden ver la siguiente guía: ATT122920851/UV
3801 WG to NVG589 without Voice para más detalles.
Need more help?
Go online: Visit att.com/uversesupport
Call us: Dial 800.288.2020 and ask for "U-verse technical support."
©2013 aT&T Intellectual Property. http://www.att.com/gen/privacy-policy?pid=2587 All rights reserved. AT&T, the AT&T
logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
Account #: 123456789
JOHN DOE
1234 ANYWHERE
SAN ANTONIO, TX 12345-6789
Previous Payment Summary
Accessibility Support:
alternate formats now available in large Print or Braille. Call
1.800.288.2020 and request your guide number (aTT122920851)
in an alternate format. additional accessibility support:
• Customers with Disabilities:
- Voice Calls: 1.800.288.8303
- TTY Calls: 1.800.536.8890
• Repair Center:
- Voice Calls: 1.800.246.8464
- TTY Calls: 1.800.397.3172
• Accessible Tagged PDF: Visit att.com/userguides
• Device Compatibility Feature: Compatible to any TTY/TDD devices
with standard phone line
Green
Light
Computer or TV
Reset
To cable jack
button
For use with
High Speed
Internet and TV.
Get started
Page x of y
These instructions will guide you through the process of replacing your AT&T U-verse Wi-Fi Gateway.
Statement Date 12/12/2009
Call 800-288-2020 For Ordering, Billing or Support
Call 800-855-2880 and type "U-verse" For TTY
Go to www.uverse.att.com For AT&T U-verse Bill Explanations
contact Info 4
In the box:
AT&T U-verse Wi-Fi
®
Gateway Replacement
self-
installation
guide
Begin anytime! You don't need to wait until the
Service Activation Date listed on your packing slip.
Total approximate installation time: 35 minutes
Wi-Fi Gateway
UV 3801 WG to NVG589 without Voice
07/13
Power Cord
FPO
ATT100070695
aTT122920851