1.1 Incoming Call Features
5.
Intercept Routing
After a call has been directed to its DIL, DID, or CLI destination, the following Intercept Routing
features, if programmed, can redirect the call.
Type
No Answer (IRNA)
Busy
DND
No Destination
20
Feature Guide
Description
If a called party does not answer a call within a
preprogrammed time period (Intercept time), the call
is redirected to a preprogrammed destination.
If a called party is already handling another call, the
new call is redirected to a preprogrammed
destination.
If a called party is in Do Not Disturb (DND) mode, the
call is redirected to a preprogrammed destination.
If a destination is not assigned, the call is redirected
to an operator.
Details in
• 1.1.1.5 Intercept
Routing
• 1.1.1.6 Intercept
Routing—No
Destination