Talkswitch owner friendly Manuals

Manuals and User Guides for Talkswitch owner friendly. We have 2 Talkswitch owner friendly manuals available for free PDF download: User Manual, Specifications Manual

Talkswitch owner friendly User Manual (334 pages)

phone system for small business

Brand: Talkswitch | Category: Telephone Accessories | Size: 9.28 MB

Table of Contents
3
Preface
16
- Talkswitch Usage
  16
- What's in this Guide
  16
- What You Should Know
  17
  - Single Unit Installation
    17
  - Networked Units Installation
    17
  - Voip Installation
    17
  - Connecting Devices
    17
- Important Information
  18
  - Electrical Shock
    18
  - Power and Lightning Surge Protection
    18
  - Power Adapter and Power Cord
    18
  - Power Failure
    18
  - Change Password Frequently
    18
  - PBX Fraud
    18
  - Emergency Service Numbers
    18
  - External Audio Source Isolation
    19
  - Call Redirection and Service Provider Billing Advisory
    19
  - Cleaning
    19
- Finding the Information You Need
  19
- Guide Conventions
  20
Chapter 1: Talkswitch Installation

21
Chapter 2: Talkswitch Configuration

42
- Introduction
  42
- Starting the Talkswitch Management Software
  42
- About
  45
- Administration
  47
  - Region Selection
    48
  - Language
    48
  - Dial 9 or 0 Routing
    48
- Scheduling
  49
  - Modes
    49
  - Change Mode
    50
  - Scheduling
    51
  - System Time
    51
  - Date & Time
    52
  - Time Zone
    52
  - NTP Server
    52
- IP Configuration
  54
  - System IP Settings
    54
  - Talkswitch Proxy
    55
  - Public IP Address
    55
  - Router Port Forwarding
    56
    
    Configuring the Router Manually
    57
- On-Hold/Ringback
  58
  - On-Hold Settings
    59
  - Transfer Settings
    60
  - Deleting a Music on Hold File
    60
  - Playing Music on Hold on the PA System
    60
- Email Service
  60
- Voip Configuration
  68
  - Setting up a Talkswitch Profile
    68
  - Activate Profile
    68
  - Provisioning Details
    69
    
    Talkswitch SIP Server
    69
    
    Talkswitch SIP Client
    69
  - Authentication
    69
  - System Voip Options
    69
    
    Voip Caller ID
    69
    
    Line Reservation
    70
  - Setting up a Service Provider Profile
    70
  - Activate Profile
    71
    
    Automatic Configuration
    71
    
    Manual Configuration
    72
  - Provisioning Details
    73
  - Viewing Registrar Entries
    73
  - Viewing Registration Status
    74
  - Setting Codec Options
    75
- Licensed Add-Ons
  76
- Local Extensions/Fax
  77
  - Extension Tab
    77
  - Activate Extension
    78
  - IP Extension Details
    79
    
    Talkswitch TS-550I, TS-480I, Ts350I, TS-9133I or TS-9112I
    80
    
    Talkswitch TS-850I (United States and Canada Only)
    81
    
    Polycom or Grandstream
    81
    
    Counterpath or Other IP Phone
    81
  - Direct Line Access
    81
  - Hotline Access
    83
  - Hunt Group Permissions
    84
  - Caller ID Settings
    85
  - About Call Cascades
    85
    
    How Call Cascades Work
    85
    
    Entering the Call Cascade
    86
    
    Being Routed by the Call Cascade
    86
    
    Exiting the Call Cascade
    86
  - Setting up Call Handling
    87
    
    Busy Call Cascade
    87
    
    No Answer Call Cascade
    89
    
    Answered Call Cascade
    90
    
    Do Not Disturb Cascade
    92
    
    Setting Do Not Disturb Mode
    93
  - Ignoring Call Cascades for Unanswered Intercom Calls
    93
  - Ignoring Call Cascades for Calls Transferred from Local Extensions
    94
  - Voicemail Tab
    95
  - Mailbox Greeting
    96
  - Caller Options
    96
  - Notification Settings
    97
    
    Setting up Notification by E-Mail
    97
    
    Setting up Notification by Phone
    98
    
    Setting up Notification by Pager
    99
    
    Setting up the Notification Options
    99
    
    Setting up Message Waiting Light Activation
    99
    
    Voicemail Screening
    100
- Adding IP Phones
  101
- Overview
  101
- External IP Extensions
  102
  - Configuring the Router
    102
    
    Configuring the Router Manually
    104
- Adding Talkswitch TS-350I and TS-550I IP Phones
  105
- Adding Talkswitch TS-9112I, TS-9133I and TS-480I IP Phones
  110
- Adding Talkswitch TS-850I IP Phones (United States and Canada Only)
  116
- Talkswitch Phone Programmable Key Functions
  120
- Adding Polycom IP Phones
  122
- Adding Grandstream IP Phones
  126
- Adding Counterpath IP Phones
  131
- Adding Other IP Phones
  135
- Remote Extensions
  135
  - Extension Tab
    136
  - Activate Extension
    137
  - About Call Cascades
    139
  - Setting up Call Handling
    139
  - Voicemail Tab
    139
  - Mailbox Greeting
    139
  - Caller Options
    140
  - Notification Settings
    140
  - Remote Extensions and Telephone Company Services
    140
- Ring Groups
  141
  - Activate Ring Group
    141
  - About Call Cascades
    142
  - Setting up Call Handling
    142
  - Ring Group Options
    142
- General Voice Mailboxes
  143
  - Mailbox Greeting
    143
  - Caller Options
    143
  - Notification Settings
    144
- Voicemail Preferences
  144
  - Global Message Waiting Indicator
    144
  - Mailbox Setting
    144
  - Voicemail Management
    145
  - View Mailbox Data
    145
  - Reset Mailboxes
    145
  - Delete Password
    146
- Permissions
  147
  - Activate Access Codes
    147
  - Access Code Configuration
    147
    
    Adding an Access Code
    148
    
    Removing an Access Code
    148
  - Extensions Requiring an Access Code
    148
    
    Restricting Extensions
    148
    
    Clearing Restrictions
    148
- System Speed Dials
  149
  - Activate Speed Dial
    149
  - Creating a Speed Dial List
    150
    
    Including the Speed Dial Number
    150
    
    Omitting the Speed Dial Number
    150
  - Import System Speed Dial List
    151
  - Export System Speed Dial List
    151
  - Caller ID Name Tagging
    152
- Telephone Lines
  153
  - Activate Line
    153
  - Phone Numbers
    154
  - Phone Line Services
    154
  - Line Reversal Settings
    155
  - Call Handling
    156
  - Line Optimization
    157
    
    QUICK Method
    158
    
    OPTIMIZED Method
    159
    
    Talkswitch Line Optimizer
    159
- Voip Numbers
  161
  - Activate Voip Number
    162
  - Phone Number
    162
    
    Talkswitch Profile
    162
    
    Service Provider Profile
    162
  - Username and Password
    163
  - Registration Status
    163
  - Call Handling
    163
- Caller ID (or CLID) Based Routing
  165
- Line Hunt Groups
  169
  - Activate Hunt Group
    170
  - Hunt Group Line Assignments
    170
  - Hunting Order for Outgoing Calls
    171
  - Hunt Group Busy Overflow for Outgoing Calls
    171
  - Overflow Tone Notification
    172
- Auto Attendants (Menus)
  173
  - Activate Auto Attendant
    174
  - Actions During Auto Attendant Playback
    174
  - Action Performed after Auto Attendant Playback
    176
  - Working with Auto Attendant Messages
    176
    
    Recording a New Message
    176
    
    Loading a Message
    177
    
    Erasing a Message
    177
  - Example Auto Attendant
    178
  - Setting up the Dial-By-Name Directory
    178
  - Setting the PBX Extension Length
    179
- Auto Route Selection
  180
  - Introduction
    180
    
    About Automatic Route Selection
    180
    
    About Toll Restriction
    180
    
    About Leading Digits
    180
    
    About Carrier Codes
    181
    
    ARS and Direct Line Access
    181
    
    ARS and the 3-Way Calling/Conference Service
    181
    
    ARS and Emergency Service Numbers
    181
  - Planning Automatic Route Selection and Toll Restriction
    181
  - Setting up Automatic Route Selection and Toll Restriction
    182
  - Activate Automatic Route Selection
    182
  - Carrier Code Prefixes
    183
  - Emergency Service Numbers
    183
  - Auto Route Selection
    183
  - Restricting Local Extension Access to Specific Hunt Groups
    184
  - Allowing a Local Extension to Bypass ARS and Toll Restriction
    184
  - Regulatory Advisory Notice
    185
- Call Bridge (DISA)
  186
  - Using Call Bridge
    186
  - Activate Account
    186
  - Hunt Group Access
    187
- Auto Call Back
  187
  - Using Auto Call Back
    188
  - Activate Auto Call Back
    189
  - Account Options
    189
  - Recording an Announced Message
    190
- Prompted Call Back
  191
  - Using Prompted Call Back
    191
  - Activate Prompted Call Back
    192
  - Account Options
    192
  - Recording an Announced Message
    193
- File Menu
  194
  - New Template
    194
  - Open > Talkswitch Location
    195
  - Open > Configuration File
    195
  - Save
    196
  - Save to > File
    196
  - Save to > Location
    196
  - Retrieve Settings
    197
  - Close
    197
  - Exit
    197
- Tools Menu
  198
  - Memory Usage
    198
  - Voicemail Manager > Mailbox Status
    198
  - Voicemail Manager > Delete Mailbox Password
    198
  - Voicemail Manager > Reset Mailboxes
    198
  - Firmware Auto Update
    198
    
    Posting Firmware Update Files on Your Server
    199
    
    Configuring Talkswitch Systems
    200
    
    Setting up a TFTP Server
    201
    
    Setting up a Syslog Server
    201
  - Terminal Window (CLI)
    201
  - Syslog Output
    201
  - Call Logging Output (CDR)
    202
  - Defaults > Entire Configuration
    202
  - Defaults > Current Page
    202
  - Check for Updates
    202
  - Update Firmware
    202
  - Reboot Talkswitch
    203
- Options Menu
  203
  - PA Output
    203
  - Transfer Preferences
    204
  - To Local Extension Tab
    204
  - To Remote Extension Tab
    204
  - To Ring Group Tab
    206
  - From Auto Attendant Tab
    206
  - From Home Phone Tab
    207
  - Call Reminders
    207
  - Voip Trunking
    208
  - SIP Server Registration
    208
  - Voip Ports
    208
  - Clock Preferences
    209
  - Internal Calls
    209
  - Call Back
    210
  - Set Date & Time
    210
- Troubleshooting Menu
  211
  - Auto Attendants
    211
  - Extensions > Regular Analog Extensions
    212
  - Extensions > IP Extensions
    213
  - Fax Detection
    214
  - Telephone Lines > Audio
    214
  - Telephone Lines > Detection and Timers
    218
  - Voip
    219
    
    Voip Ports
    219
    
    SIP Server Registration Timer
    219
    
    Upnp
    219
    
    View Blocked IP Addresses
    220
  - Firewall Test
    220
  - Logging > Enable Logging
    220
  - Logging > Email Software Configuration Logs
    221
Chapter 3: Using Talkswitch

223
- Receiving Calls
  223
  - With the Auto Attendant
    223
  - Without the Auto Attendant
    223
- Using an Analog Extension
  224
  - Making Calls
    224
    
    Placing an Intercom Call
    224
    
    Overhead Paging
    224
    
    Two-Way Paging
    224
    
    One-Way Group Paging
    224
    
    Place Out-Of-Office Calls from a Local Extension
    225
  - Receiving Calls
    225
    
    For Your Local Extension
    225
    
    For any Other Local Extension
    225
    
    For a Specific Local Extension
    225
    
    While You're on a Call
    225
  - Placing Calls on Hold
    226
  - Transferring Calls to an Extension
    226
    
    Unscreened Transfer
    226
    
    Screened Transfer
    226
  - Transferring Calls to an Outside Number
    226
    
    Unscreened Transfer
    227
    
    Screened Transfer
    227
  - Parking and Retrieving Calls
    227
    
    Parking a Call
    227
    
    Retrieving a Parked Call
    227
  - Queuing and Retrieving Callers
    227
    
    Queuing Callers at a Local Extension
    227
    
    Queuing Callers at a Ring Group
    228
  - Using Call Waiting
    228
  - Conference Calling
    229
    
    Two Local Talkswitch Extensions and One Outside Caller
    229
    
    Two Outside Callers and One Local Extension
    229
- Using an IP Extension
  230
  - Making Calls
    230
    
    Placing an Intercom Call
    230
    
    Overhead Paging
    230
    
    Two-Way Paging
    230
    
    One-Way Group Paging
    230
    
    Place Out-Of-Office Calls from a Local Extension
    231
  - Receiving Calls
    231
    
    For Your Local Extension
    231
    
    For any Other Local Extension
    231
    
    For a Specific Local Extension
    231
    
    While You're on a Call
    232
  - Placing Calls on Hold
    232
  - Transferring Calls to an Extension
    232
    
    Unscreened Transfer
    232
    
    Screened Transfer
    232
  - Transferring Calls to an Outside Number
    233
    
    Unscreened Transfer
    233
    
    Screened Transfer
    233
  - Call Park - Parking and Retrieving Callers
    233
    
    Parking a Caller
    233
    
    Retrieving a Parked Call
    233
  - Queuing and Retrieving Callers
    233
  - Using Call Waiting
    234
  - Conference Calling with Talkswitch
    234
    
    Two Talkswitch Local Extensions and One Outside Caller
    234
    
    Two Outside Callers and One Local Extension
    234
- Talkswitch Phone Programmable Key Functions
  235
- Using Voip
  236
- Using a Standard Phone Connected in Parallel to Talkswitch
  237
  - Making and Receiving Calls
    237
  - Transferring Calls
    237
- Modems and Telephone Line Access
  238
- Forwarding Calls out of the Office
  238
  - Automatic Call Forwarding
    238
  - Manual Call Forwarding
    238
  - Conditional Call Forwarding
    238
  - Transferring Calls from a Remote Extension
    239
  - Screening Options for Forwarded Calls
    239
- Calls over Voip with IP Extensions and Gateways
  240
  - Making Calls
    240
  - Transferring Calls
    240
- Using the Voicemail System
  240
- Music on Hold
  243
  - Music on Hold and Call Forwarding to Remote Extensions
    243
- Switching Modes
  243
  - Switching Modes Manually
    243
  - Switching Modes Automatically
    244
- Using Call Bridge and Call Back
  244
  - Using Call Bridge
    244
  - Using Call Back
    245
  - Activating Call Back
    245
    
    Using Prompted Call Back Activation
    245
    
    Using Auto Call Back Activation
    245
  - Accepting the Call Back
    246
    
    Directly Answering the Call Back
    246
    
    Using the Announced Message Option
    246
Chapter 4 :Call Detail Record Logging

247
- Introduction
  247
- Enabling Call Detail Record Logging
  247
  - Talkswitch Unit
    248
  - Email Log File
    248
- Retrieving Call Data Records
  248
  - Call Reporting
    248
  - Browser
    248
- Analyzing the Data
  249
Chapter 5: Voip Information

252
- About Voip
  252
  - About SIP Servers
    252
  - Selecting a Location for the SIP Server
    252
- Connecting to a Network
  252
  - Connecting to Local and IP Networks
    253
  - Connecting a Voip Gateway
    253
  - Confirming Network Capacity
    253
- Configuring IP Addresses
  253
- Configuring the Router
  256
  - Configuring the Router Manually
    258
- External IP Extensions
  258
- Talkswitch Voip Network
  260
- Setting up a Talkswitch Profile for the SIP Server
  261
- Setting up a Talkswitch Profile for a SIP Client
  262
- Configuring Voip Numbers for a Talkswitch Voip Network
  263
- Setting up Line Hunt Groups
  264
- Advanced Voip Configuration
  264
- Saving Settings to Talkswitch
  264
- Verifying the Talkswitch Voip Network
  264
- Service Provider Voip Network
  265
- Setting up a Service Provider Profile
  266
- Setting Codec Options
  267
- Configuring Voip Numbers for a Service Provider Voip Network
  268
- Setting up Line Hunt Groups
  269
- Advanced Voip Configuration
  270
  - Setting up Caller ID
    270
  - Reserving Voip Lines
    270
- Saving Settings to Talkswitch
  271
- Verifying Registration
  271
- Faq
  271
- Talkswitch Voip Network Administration Form
  275
Chapter 6: Troubleshooting and Support

276
Appendix A: Extension Numbers, Functions and Commands

284
Appendix B: Talkswitch and Telephone Company Services

288
- Caller ID
  288
- Distinctive Ring
  288
- Voicemail
  289
- Call Waiting
  289
- 3-Way Calling/Conference
  289
- Transfer and Clear
  289
- Hunt/Rollover
  290
- Other Services
  290
  - Services Using Call Back
    290
  - Services Using Prompted Call Back
    290
  - Services and Systems Using Flash or Recall
    290
  - Services Using Ringback Tones
    290
  - Services Using Line Reversals
    291
Appendix C: Talkswitch and Power Interruptions

292
Appendix D: Safety and Regulatory Information

293
Appendix E: Talkswitch One-Year Warranty and Return Policy

297
Appendix F: Specifications

299
Appendix G: Copyright and Licensing Notices

302
Appendix H: Home/Office Wiring Guide

305
- Glossary
  312
- Index
  318

Talkswitch owner friendly Specifications Manual (22 pages)

phone system for small business

Brand: Talkswitch | Category: Telephone System | Size: 0.43 MB

Table of Contents
3
Introduction
5
- What You Should Know
  5
- Important Information
  5
Specifications
7
Installation
10
- Upgrading Systems
  10
- Unit Front Panel
  10
  - What the Flashing Lights Mean
    11
  - Unit Back Panel
    11
Home/Office Wiring Instructions
12
- Basic Residential Phone Wiring
  12
  - Looped Wiring
    12
  - Single-Line Wiring
    12
  - Two-Line Wiring
    12
  - Demarcation Point
    13
- Home and Home Office Wiring Prior to Adding Your Phone System
  14
  - System Phones Separate from Home Phones
    14
  - The System Controls Incoming Lines and Phones
    16
Safety and Regulatory Information
19
- Safety Precautions
  19
- External Audio Source Isolation
  19
- Important Notices
  20
  - CE Compliance
    20
  - FCC and IC Warnings
    20
  - FCC Part 15
    20
  - ACTA TIA/EIA/IS-968A, FCC Part 68 and IC CS-03
    21
  - DOC Compliance
    21
  - Icasa
    22
  - Rohs Compliance
    22
  - Disposal
    22

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Talkswitch owner friendly Manuals

Talkswitch owner friendly User Manual (334 pages)

Table of Contents

Chapter 1: Talkswitch Installation

Chapter 2: Talkswitch Configuration

Chapter 3: Using Talkswitch

Chapter 4 :Call Detail Record Logging

Chapter 5: Voip Information

Chapter 6: Troubleshooting and Support

Appendix A: Extension Numbers, Functions and Commands

Appendix B: Talkswitch and Telephone Company Services

Appendix C: Talkswitch and Power Interruptions

Appendix D: Safety and Regulatory Information

Appendix E: Talkswitch One-Year Warranty and Return Policy

Appendix F: Specifications

Appendix G: Copyright and Licensing Notices

Appendix H: Home/Office Wiring Guide

Talkswitch owner friendly Specifications Manual (22 pages)

Table of Contents

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