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Agent Greeting NTVQ09AB
Nortel Agent Greeting NTVQ09AB Manuals
Manuals and User Guides for Nortel Agent Greeting NTVQ09AB. We have
2
Nortel Agent Greeting NTVQ09AB manuals available for free PDF download: Maintenance And Troubleshooting Manual
Nortel Agent Greeting NTVQ09AB Maintenance And Troubleshooting Manual (62 pages)
Nortel Agent Greeting NTVQ09AB: Instruction Manual
Brand:
Nortel
| Category:
Network Card
| Size: 0.83 MB
Table of Contents
Revision History
3
Table of Contents
5
About this Guide
9
Table 1: Agent Greeting Hardware Platform Details
9
Agent Greeting Card Test and Debug Capabilities
11
Self Test Features
12
Factory Test Features
12
HEX Display
12
Table 1: Hex Display Codes During Normal Operation
12
Table 2: HEX Display Codes During Bootup
12
Status LED
13
Reset Switch
14
Debug Terminal Access
16
Table 3: IXP1200 Initialisation Hex Display Error Codes
16
Table 4: Faceplate Mini-DIN Connector Pinout
16
Debug Features
17
The Vxworks Shell
18
Vxworks Shell Debug Utilities
19
Table 5: Debug Commands
19
Table 6: Multi-Card Specific Debug Commands
19
Fatal Error Logging
20
Agent Greeting Application Upgrades
23
Single Card/Common Card Group Upgrade
26
Loadware Upgrade from PC Card (PCMCIA)
26
Loadware Upgrade from an FTP Server
28
Mixed Card Group Upgrade
30
Loadware Upgrade from PC Card (PCMCIA)
30
Loadware Upgrade from an FTP Server
33
Card Specific Loadware Upgrades
37
VPS(NTVQ09AB) Card DSP Loadware Upgrade
38
DSP Loadware Upgrade from PC Card (PCMCIA)
38
DSP Loadware Upgrade from an FTP Server
39
Media Card (NTVQ09BA) XA Firmware Upgrade
41
XA Upgrade from Compact Flash Card
41
XA Upgrade from an External FTP Server
42
Media Card (NTVQ09BA) Bootrom Loadware Upgrade
43
Bootrom Loadware Upgrade from Compact Flash Card
43
Bootrom Loadware Upgrade from an External FTP Server
44
Troubleshooting Agent Greeting
45
Network Interfaces
45
Greetings Not Being Played
47
Debugging Skillset Name Issues
47
Telephony User Interface Becoming Disabled
48
Multi-Card Operation Across Routers
49
Changing Multi-Cast Parameters
49
Agent Greeting Card Spontaneous Reboots
49
Restarts
50
How to Change the Role of a Card
50
How to Upgrade PC Card from 48Mb to 64MB
51
Table 7: Maintenance Task Fatal Errors
53
Table 8: Server Task Fatal Errors
53
Table 9: VP Application Task Fatal Errors
53
Table 10: Aries Task Fatal Errors
55
Table 11: Client Task Fatal Errors
57
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Nortel Agent Greeting NTVQ09AB Maintenance And Troubleshooting Manual (38 pages)
Brand:
Nortel
| Category:
Conference System
| Size: 0.25 MB
Table of Contents
Table of Contents
5
About this Guide
9
Agent Greeting Card Test and Debug Capabilities
11
Self Test Features
12
Factory Test Features
12
Hex Display
12
Table 1: Hex Display Codes During Normal Operation
12
Status LED
13
Reset Switch
13
Table 2: Hex Display Codes During Bootup
14
Debug Terminal Access
15
Debug Features
15
Table 3: Faceplate Mini-DIN Connector Pinout
15
The Vxworks Shell
16
Application Loadware Upgrade
17
Loadware Upgrade from PCMCIA Flash Card
17
Loadware Upgrade from a FTP Server
18
DSP Loadware Upgrade
19
DSP Loadware Upgrade from PCMCIA Flash Card
19
DSP Loadware Upgrade from a FTP Server
20
Vxworks Shell Debug Utilities
21
Table 4: Debug Commands
21
Table 5: Multi-Card Specific Debug Commands
22
Event Logging
23
Fatal Error Logging
23
Troubleshooting Agent Greeting
25
Network Interfaces
25
Greetings Not Being Played
26
Debugging Skillset Name Issues
26
Telephony User Interface Becoming Disabled
27
Multi-Card Operation Across Routers
28
Changing Multi-Cast Parameters
28
Agent Greeting Card Spontaneous Reboots
28
Restarts
29
How to Change the Role of a Card
29
Error Codes
31
Table A-1: Maintenance Task Errors
31
Table A-2: Server Task Errors
31
Table A-3: VP Application Errors
31
Table A-4: Aries Task Errors
33
Table A-5: Client Task Errors
35
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