Troubleshooting; Cleaning The Headphones; Replacement Parts And Accessories - Bose SoundTrue Owner's Manual

Troubleshooting

If you experience any trouble using your headphones, try the following trouble-
shooting instructions. If you still need help, contact Bose
Problem
No audio or audio in one
earcup only
Distorted bass
Misshaped cushion
Microphone is not picking up sound
Device is not responding to remote
button presses
Device is not
responding to remote

Cleaning the headphones

The headphones do not require scheduled cleaning. Should cleaning be necessary,
simply wipe the outside surfaces with a soft cloth. Be sure the earcup ports are
kept clear, and that no moisture is allowed to get inside the earcup.

Replacement parts and accessories

Accessories or replacement parts can be ordered through Bose Customer Service
at global.Bose.com
Using the headphones
®
What to do
• Make sure both ends of the audio cable
are firmly connected.
• Try another audio device.
• Make sure both ear cushions are firmly
secured.
• The high-density earcup foam will
regain its shape after a few minutes in a
neutral position.
• Make sure you are using a com patible
device
• Make sure the audio cable is securely
connected to your device.
• Make sure the microphone is not being
blocked or covered.
The microphone is located on the back of
the Answer/End button. (You may notice
the small opening for the microphone.)
• Make sure the audio cable is securely
connected to your device.
• For multi-press functions: Vary speed of
presses.
• Full controls may not be available for
some devices or applications.
Customer Service.
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