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Bull NovaScale Blade B260+ Service Manual

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NovaScale Blade
B260+
Problem
Determination and
Service Guide
REFERENCE
86 A1 83EW 00

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Summary of Contents for Bull NovaScale Blade B260+

  • Page 1 NovaScale Blade B260+ Problem Determination and Service Guide REFERENCE 86 A1 83EW 00...
  • Page 3 NOVASCALE BLADE NovaScale Blade B260+ Problem Determination and Service Guide Hardware December 2007 BULL CEDOC 357 AVENUE PATTON B.P.20845 49008 ANGERS CEDEX 01 FRANCE REFERENCE 86 A1 83EW 00...
  • Page 4 Quoting of brand and product names is for information purposes only and does not represent trademark misuse. The information in this document is subject to change without notice. Bull will not be liable for errors contained herein, or for incidental or consequential damages in connection with the use of this material.

  • Page 5: Table Of Contents

    Table of Contents List of Figures ......................v List of Tables......................vi Safety ........................vii Safety statements.......................... viii Chapter 1. Introduction ..................1 Related documentation......................1 Notices and statements in this document ................2 Features and specifications....................3 Blade server controls and LEDs .................... 5 Turning on the blade server ....................
  • Page 6 2.4.9 Optional device problems ..................36 2.4.10 Power error messages....................37 2.4.11 Power problems ...................... 39 2.4.12 Removable-media drive problems................41 2.4.13 Service processor problems ..................42 2.4.14 Software problems ....................42 2.4.15 Universal Serial Bus (USB) port problems ..............43 Light path diagnostics .......................
  • Page 7 4.5.10 Installing a DIMM baffle ..................81 4.5.11 Removing a memory module ..................82 4.5.12 Installing a memory module..................83 4.5.13 Removing a modular flash drive................85 4.5.14 Installing a modular flash drive ................. 86 4.5.15 Removing a Concurrent KVM Feature Card..............87 4.5.16 Installing a Concurrent KVM Feature Card ..............
  • Page 8 NovaScale Blade B260+ - Problem Determination and Service Guide...

  • Page 9: List Of Figures

    List of Figures Figure 1-1. Blade server controls and LEDs ..................5 Figure 1-2. System board connectors ....................9 Figure 1-3. System board switches....................10 Figure 1-4. System board LEDs.....................11 Figure 1-5. Light path diagnostics panel ..................11 Figure 2-1. Example of a BMC log entry..................17 Figure 2-2.

  • Page 10: List Of Tables

    List of Tables Table 1-1. Blade server features and specifications ................4 Table 1-2. System board switch functions ..................10 Table 2-1. POST beep codes ......................16 Table 2-2. No-beep symptoms ....................17 Table 2-3. BMC error messages ....................22 Table 2-4. POST error codes.......................28 Table 2-5.

  • Page 11: Safety

    Safety Preface...

  • Page 12: Safety Statements

    Safety statements viii NovaScale Blade B260+ - Problem Determination and Service Guide...
  • Page 13 Preface...
  • Page 14 NovaScale Blade B260+ - Problem Determination and Service Guide...
  • Page 15 Preface...
  • Page 16 NovaScale Blade B260+ - Problem Determination and Service Guide...
  • Page 17 xiii Preface...
  • Page 18 NovaScale Blade B260+ - Problem Determination and Service Guide...

  • Page 19: Chapter 1. Introduction

    Safety Attention document. Bull Hardware Product Warranty This document is in PDF on the Bull Blade Resource DVD. It contains information about the terms of the warranty and about service and assistance. Depending on the server model, additional documentation might be included on the Bull Blade Resource DVD.

  • Page 20: Notices And Statements In This Document

    The caution and danger statements that appear in this document are also in the multilingual Safety Attention document, which is on the Bull Blade Resource DVD. Each statement is numbered for reference to the corresponding statement in the Safety Attention document.

  • Page 21: Features And Specifications

    Features and specifications The following table provides a summary of the features and specifications of the blade server. Notes: Power, cooling, removable-media drives, external ports, and advanced system • management are provided by the Blade Chassis. • The operating system in the blade server must provide USB support for the blade server to recognize and use the removable-media drives and front-panel USB ports.

  • Page 22: Table 1-1. Blade Server Features And Specifications

    Blade server features and specifications Humidity: • Blade server on: 8% to 80% − Blade server off: 5% to 80% − Environment (NEBS): Air temperature: • Blade server on: 5° to 40°C (41° to 104°F). Altitude: -60 to 1800 m (-197 to 5905 ft) −...

  • Page 23: Blade Server Controls And Leds

    Blade server controls and LEDs This section describes the controls and LEDs on the blade server. Note: The control panel door is shown in the closed (normal) position in the following illustration. To access the power-control button, you must open the control panel door. Figure 1-1.
  • Page 24 Notes: The operating system in the blade server must provide USB support for the blade • server to recognize and use the keyboard and mouse, even if the keyboard and mouse have PS/2-style connectors. • If you install a supported Microsoft Windows operating system on the blade server while it is not the current owner of the keyboard, video, and mouse, a delay of up to 1 minute occurs the first time that you switch the keyboard, video, and mouse to the blade server.
  • Page 25 Power-control button: This button is behind the control panel door. Press this button to turn on or turn off the blade server. Note: The power-control button has effect only if local power control is enabled for the blade server. Local power control is enabled and disabled through the management-module Web interface.

  • Page 26: Turning On The Blade Server

    − Through the management-module Web interface, you can also configure the management module to turn off the blade server. For additional information, see the Bull Blade Management Module documentation. NovaScale Blade B260+ - Problem Determination and Service Guide...

  • Page 27: System Board Layouts

    System board layouts The following illustrations show the connectors, LEDs, switches, and jumpers on the system board. The illustrations in this document might differ slightly from your hardware. 1.7.1 System board connectors The following illustration shows the connectors and LEDs for the system-board. Figure 1-2.

  • Page 28: System Board Switches

    1.7.2 System board switches The following illustration shows the location of the switch block (SW3), the light path diagnostics switch (SW4), and the reset switch (SW5) on the system board. Figure 1-3. System board switches The following table defines the function of each switch in the switch block (SW3). Switch number Description Switch block 3 has eight switches:...

  • Page 29: System Board Leds

    1.7.3 System board LEDs The following illustration shows the LEDs on the system board. You must remove the blade server from the Blade Chassis, open the cover or remove any optional expansion units, and press the light path diagnostics switch to light any error LEDs that were turned on during processing.
  • Page 30 NovaScale Blade B260+ - Problem Determination and Service Guide...

  • Page 31: Chapter 2. Diagnostics

    Chapter 2. Diagnostics This chapter describes the diagnostic tools that are available to help you solve problems that might occur in the blade server. Note: The blade server uses shared resources that are installed in the Blade Chassis. Problems with these shared resources might appear to be in the blade server (see Solving shared Blade resource problems, on page 58 for information about isolating problems with these resources).

  • Page 32: Post Beep Codes

    If POST detects a problem, more than one beep might sound, or an error message is displayed. See Beep code descriptions, on page 14 and POST error codes, on page 23 for more information. 2.2.1 POST beep codes A beep code is a combination of short or long beeps or a series of short beeps that are separated by pauses.
  • Page 33 POST beep codes Follow the suggested actions in the order in which they are listed in the Action column until the problem is • solved. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

  • Page 34: Table 2-1. Post Beep Codes

    POST beep codes Follow the suggested actions in the order in which they are listed in the Action column until the problem is • solved. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

  • Page 35: Error Logs

    2.2.1.2 No-beep symptoms The following table describes situations in which no beep code sounds when POST is completed. No-beep symptoms Follow the suggested actions in the order in which they are listed in the Action column until the problem is •...
  • Page 36 Important: A single problem might cause several error messages. When this occurs, work to • correct the cause of the first error message. After you correct the cause of the first error message, the other error messages usually will not occur the next time you run the test. •...
  • Page 37 Select Advanced Settings → Baseboard Management Controller (BMC) settings → BMC System Event Log. 2.2.2.2 Viewing the BMC log from the diagnostic programs The BMC log contains the same information, whether it is viewed from the Configuration/Setup Utility program or from the diagnostic programs. For information about using the diagnostic programs, see Running the diagnostics programs, on page 48.

  • Page 38: Bmc Error Messages

    2.2.3 BMC error messages The following table lists BMC error messages and suggested actions to correct the detected problems. BMC error messages • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
  • Page 39 BMC error messages Follow the suggested actions in the order in which they are listed in the Action column until the problem is • solved. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
  • Page 40 BMC error messages Follow the suggested actions in the order in which they are listed in the Action column until the problem is • solved. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

  • Page 41: Post Error Codes

    2.2.4 POST error codes The following table describes the POST error codes and suggested actions to correct the detected problems. POST error codes Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
  • Page 42 POST error codes Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
  • Page 43 POST error codes Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
  • Page 44 POST error codes Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
  • Page 45 POST error codes Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

  • Page 46: Table 2-4. Post Error Codes

    POST error codes Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

  • Page 47: Checkout Procedure

    Checkout procedure The checkout procedure is the sequence of tasks that you should follow to diagnose a problem in the blade server. 2.3.1 About the checkout procedure Before performing the checkout procedure for diagnosing hardware problems, review the following information: Read the safety information that begins on page vii.
  • Page 48 Record any POST beep codes that sound or POST error messages that are displayed on the monitor. If an error is displayed, look up the first error in the POST error codes, on page 23. Check the control panel blade-error LED; if it is lit, check the light path diagnostics LEDs (see Light path diagnostics, on page 44).

  • Page 49: Troubleshooting Tables

    If an action step is preceded by “(Trained service technician only),” that step must be performed only by • a trained service technician. Symptom Action A cover lock is broken, an It depends of the part, contact your Bull representative. LED is not working, or a similar problem has occurred. Table 2-5. General problems 2.4.2...

  • Page 50: Intermittent Problems

    Hard disk drive problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is • solved. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

  • Page 51: Keyboard Or Mouse Problems

    2.4.4 Keyboard or mouse problems The keyboard and mouse are shared Blade Chassis resources. First, make sure that the keyboard and mouse are assigned to the blade server; then, see the following table and Solving shared Blade resource problems, on page 58 Keyboard or problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is •...

  • Page 52: Microprocessor Problems

    Memory problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is • solved. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

  • Page 53: Monitor Or Video Problems

    2.4.7 Monitor or video problems Monitor or video problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is • solved. If an action step is preceded by “(Trained service technician only),” that step must be performed only by •...

  • Page 54: Network Connection Problems

    2.4.8 Network connection problems The blade server connects to the network using shared Blade Chassis resources. See the following table and Solving shared Blade resource problems, on page 58. Network connection problems • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

  • Page 55: Power Error Messages

    2.4.10 Power error messages Power to the blade server is provided by shared Blade Chassis resources. See the following table and Solving shared Blade resource problems, on page 58. Power error messages Follow the suggested actions in the order in which they are listed in the Action column until the problem is •...
  • Page 56 Power error messages Follow the suggested actions in the order in which they are listed in the Action column until the problem is • solved. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

  • Page 57: Power Problems

    Power error messages Follow the suggested actions in the order in which they are listed in the Action column until the problem is • solved. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

  • Page 58: Table 2-15. Power Problems

    Power problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is • solved. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

  • Page 59: Removable-Media Drive Problems

    2.4.12 Removable-media drive problems Removable-media drive problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is • solved. If an action step is preceded by “(Trained service technician only),” that step must be performed only by •...

  • Page 60: Service Processor Problems

    Removable-media drive problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is • solved. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

  • Page 61: Universal Serial Bus (Usb) Port Problems

    Software problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is • solved. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

  • Page 62: Light Path Diagnostics

    Light path diagnostics Light path diagnostics is a system of LEDs on the control panel and on various internal components of the blade server. When an error occurs, LEDs can be lit throughout the blade server to help identify the source of the error. After you remove the blade server, you can press and hold the light path diagnostics switch for a maximum of 25 seconds to light the LEDs and locate the failing component.

  • Page 63: Figure 2-2. System Board Error Leds And Light Path Diagnostics Panel

    Figure 2-2. System board error LEDs and light path diagnostics panel The following illustration shows LEDs on the system-board light path diagnostics panel. Figure 2-3. System board light path diagnostics panel LEDs When you press the light path diagnostics switch, note which LEDs are lit on the system board and light path diagnostics panel.

  • Page 64: Light Path Diagnostics Leds

    2.5.2 Light path diagnostics LEDs The following table describes the LEDs on the light path diagnostics panel on the system board and suggested actions to correct the detected problems. Light path diagnostics LEDs • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

  • Page 65: Table 2-20. Light Path Diagnostics Leds

    Light path diagnostics LEDs Follow the suggested actions in the order in which they are listed in the Action column until the problem • is solved. If an action step is preceded by “(Trained service technician only),” that step must be performed only by •...

  • Page 66: Diagnostic Programs, Messages And Error Codes

    Diagnostic programs, messages and error codes The diagnostic programs are the primary method of testing the major components of the blade server. As you run the diagnostic programs, text messages and error codes are displayed on the screen and are saved in the test log. A diagnostic text message or error code indicates that a problem has been detected;...

  • Page 67: Diagnostic Text Messages

    If the blade server stops responding during testing and you cannot continue, restart the blade server and try running the diagnostic programs again. If the problem remains, replace the component that was being tested when the blade server stopped. The diagnostic programs assume that a keyboard and mouse are attached to the Blade Chassis and that the blade server controls them.

  • Page 68: Diagnostic Error Codes

    2.6.4 Diagnostic error codes The following table describes the error codes that the diagnostic programs might generate and suggested actions to correct the detected problems. If the diagnostic programs generate error codes that are not listed in the table, make sure that the latest level of the BIOS code is installed.
  • Page 69 Diagnostic error codes Follow the suggested actions in the order in which they are listed in the Action column until the problem is • solved. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
  • Page 70 Diagnostic error codes Follow the suggested actions in the order in which they are listed in the Action column until the problem is • solved. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
  • Page 71 Diagnostic error codes Follow the suggested actions in the order in which they are listed in the Action column until the problem is • solved. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

  • Page 72: Table 2-21. Diagnostic Error Codes

    Diagnostic error codes Follow the suggested actions in the order in which they are listed in the Action column until the problem is • solved. • If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.

  • Page 73: Recovering From A Bios Update Failure

    To recover the BIOS code and restore the blade server operation to the primary page, complete the following steps: Download the latest version of the BIOS code. Go to http://www.bull.com/support/ for more information. Update the BIOS code, following the instructions that come with the update file that you download.
  • Page 74 10. Select 1 - Update POST/BIOS from the menu that contains various flash (update) options. Attention: Do NOT type Y when you are prompted to back up the ROM location; doing so causes the damaged BIOS to be copied into the backup page. 11.

  • Page 75: Service Processor (Bmc) Error Codes

    Service processor (BMC) error codes The baseboard management controller (BMC) log contains up to 512 of the most recent service processor errors in IPMI format. These messages are a combination of plain text and error code numbers. You can view the BMC log from the Configuration/Setup Utility menu by selecting Advanced Setup →...

  • Page 76: Solving Shared Blade Resource Problems

    2.10 Solving shared Blade resource problems Problems with Blade shared resources might appear to be in the blade server. The following sections provide procedures to help you isolate blade server problems from shared Blade resource problems. If the problem is thought to be with a shared resource, see the documentation for your Blade Chassis and other Blade component documentation for additional information.

  • Page 77: Media Tray Problems

    Replace the management module (see the documentation for your Blade Chassis). If these steps do not resolve the problem, it is likely a problem with the blade server. See Keyboard or mouse problems, on page 33. 2.10.2 Media tray problems To check for problems with the media tray (removable media drives and USB ports), complete the following steps until the problem is solved: Make sure that:...
  • Page 78 The software program is working properly. • The distance between monitors and diskette drives is at least 76 mm (3 in.). • Continue with step 6. For problems affecting only the CD or DVD drive: Make sure that: The CD or DVD is inserted correctly in the drive. If necessary, insert the end •...

  • Page 79: Network Connection Problems

    2.10.3 Network connection problems To check for network connection problems, complete the following steps until the problem is solved: Make sure that: − The network cables are securely connected to the I/O module. Power configuration of the Blade Chassis supports the I/O module configuration. −...

  • Page 80: Video Problems

    The monitor works with another blade server. − Some Bull monitors have their own self-tests. If you suspect a problem with the − monitor, see the information that comes with the monitor for instructions for adjusting and testing the monitor.

  • Page 81: Solving Undetermined Problems

    2.11 Solving undetermined problems Notes: When you are diagnosing a problem in the blade server, you must determine whether the problem is in the blade server or in the Blade Chassis. If all of the blade servers have the same symptom, the problem is probably in the •...
  • Page 82 A functioning Blade Chassis − Install and turn on the blade server. If the problem remains, suspect the following components in the following order: DIMM System board Microprocessor If the problem is solved when you remove an I/O-expansion card from the blade server but the problem recurs when you reinstall the same card, suspect the I/O-expansion card;...

  • Page 83: Chapter 3. Parts Listing

    Chapter 3. Parts listing The following replaceable components are available for the Bull NovaScale Blade B260+ server. Note: The illustrations in this document might differ slightly from your hardware. Figure 3-1. Blade server parts For information about the terms of the warranty and getting service and assistance, see the Bull Hardware Product Warranty document.

  • Page 84: Table 3-1. Blade Server Parts Table

    System board assembly Hard disk drive, 36 GB 10K SAS (option) Hard disk drive, 72 GB 10K SAS (option) Battery, 3.0 volt Expansion card, small-form-factor Bull Gigabit Ethernet (option) Expansion card, Infiniband 4x high-speed card (option) Expansion card, Fibre channel (option)

  • Page 85: Chapter 4. Removing And Replacing Blade Server Components

    To download firmware updates for your blade server, go to http://www.bull.com/support/. • Observe good housekeeping in the area where you are working. Place removed covers and other parts in a safe place.

  • Page 86: System Reliability Guidelines

    System reliability guidelines To help ensure proper cooling and system reliability, make sure that the following requirements are met: Each microprocessor socket always contains either a microprocessor heat-sink filler or a • microprocessor and heat sink. If the blade server has only one microprocessor, it must be installed in microprocessor socket 1.

  • Page 87: Removing The Blade Server From A Blade Chassis

    Removing the blade server from a Blade Chassis Attention: To maintain proper system cooling, do not operate the Blade Chassis without a blade • server, expansion unit, or blade filler installed in each blade bay. Note the bay number. Reinstalling a blade server into a different bay than the one •...

  • Page 88: Installing The Blade Server In A Blade Chassis

    Installing the blade server in a Blade Chassis To install a blade server in a Blade Chassis, complete the following steps. The appearance of your Blade Chassis might be different, see the documentation for your Blade Chassis for additional information. Figure 4-2.
  • Page 89 Turn on the blade server (see Turning on the blade server, on page 8 for instructions). Make sure that the power-on LED on the blade server control panel is lit continuously, indicating that the blade server is receiving power and is turned on. (Optional) Write identifying information on one of the labels that come with the blade servers and place the label on the Blade Chassis bezel.

  • Page 90: Removing And Blade Server Parts

    Removing and blade server parts Replacement the following blade server parts is your responsibility. If Bull installs one at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware. 4.5.1 Removing the blade server cover To remove the blade server cover, complete the following steps.

  • Page 91: Installing The Blade Server Cover

    4.5.2 Installing the blade server cover To install the blade server cover, complete the following steps. Figure 4-4. Installing the blade server cover Attention: You cannot insert the blade server into the Blade Chassis until the cover is installed and closed.

  • Page 92: Removing An Expansion Unit

    4.5.3 Removing an expansion unit To remove the expansion unit, complete the following steps. Figure 4-5. Removing an expansion unit Read the safety information beginning on page vii and Installation guidelines, on page If the blade server is installed in a Blade Chassis, remove it (see Removing the blade server from a Blade Chassis, on page 69 for instructions).

  • Page 93: Installing An Expansion Unit

    4.5.4 Installing an expansion unit Attention: If a high-speed expansion card is installed in the blade server system board, you cannot install an expansion unit. To install an expansion unit, complete the following steps. Figure 4-6. Installing an expansion unit Touch the static-protective package that contains the expansion unit to any unpainted metal surface on the Blade Chassis or any unpainted metal surface on any other grounded rack component;...

  • Page 94: Removing The Bezel Assembly

    Note: Some expansion units have their own cover and do not require installation of a separate cover. Install the blade-server cover, if required (see Installing the blade server cover, on page 73). Install the blade server into the Blade Chassis (see Installing the blade server in a Blade Chassis, on page 70 for instructions).

  • Page 95: Installing The Bezel Assembly

    4.5.6 Installing the bezel assembly To install the bezel assembly, complete the following steps. Figure 4-8. Installing the bezel assembly Read the safety information that begins on page vii and Installation guidelines, on page Connect the control-panel cable to the control-panel connector on the system board. Carefully slide the bezel assembly onto the blade server until it clicks into place.

  • Page 96: Removing A Sas Hard Disk Drive

    4.5.7 Removing a SAS hard disk drive To remove a SAS hard disk drive, complete the following steps. Figure 4-9. Removing a SAS hard disk drive Read the safety information that begins on page vii and Installation guidelines, on page If the blade server is installed in a Blade Chassis, remove it see Removing the blade server from a Blade Chassis, on page 69).

  • Page 97: Installing A Sas Hard Disk Drive

    4.5.8 Installing a SAS hard disk drive To install a SAS hard disk drive, complete the following steps. Figure 4-10. Installing a SAS hard disk drive Identify the location (SAS ID 0) where the hard disk drive will be installed. Touch the static-protective package that contains the hard disk drive to any unpainted metal surface on the Blade Chassis or any unpainted metal surface on any other grounded rack component;...

  • Page 98: Removing A Dimm Baffle

    4.5.9 Removing a DIMM baffle To remove a DIMM baffle, complete the following steps. Figure 4-11. Removing a DIMM baffle Read the safety information that begins on page vii and Installation guidelines, on page If the blade server is installed in a Blade Chassis, remove it (see Removing the blade server from a Blade Chassis, on page 69).

  • Page 99: Installing A Dimm Baffle

    4.5.10 Installing a DIMM baffle To install a DIMM baffle, complete the following steps. Figure 4-12. Installing a DIMM baffle Locate the location for DIMM baffle to be installed, above DIMM connector 1. Orient the DIMM baffle by aligning the screw holes in the DIMM baffle with the holes on the system board.

  • Page 100: Removing A Memory Module

    4.5.11 Removing a memory module The following illustration shows the locations of the DIMM sockets on the system board. Figure 4-13. DIMM socket locations To remove a DIMM, complete the following steps. Figure 4-14. Removing a DIMM Read the safety information that begins vii and Installation guidelines, on page 67. If the blade server is installed in a Blade Chassis, remove it (see Removing the blade server from a Blade Chassis, on page 69).

  • Page 101: Installing A Memory Module

    Lift the DIMM baffle to access the DIMM connectors. Figure 4-15. Lifting the DIMM baffle Determine which DIMM you want to remove from the blade server. Attention: To avoid breaking the retaining clips or damaging the DIMM connectors, handle the clips gently.

  • Page 102: Figure 4-16. Installing A Dimm

    Figure 4-16. Installing a DIMM Read the documentation that comes with the DIMM. Locate the DIMM connectors. Lift the DIMM baffle to access the DIMM connectors. Determine the connectors into which you will install the DIMMs. Touch the static-protective package that contains the DIMM to any unpainted metal surface on the Blade Chassis or any unpainted metal surface on any other grounded rack component;...

  • Page 103: Removing A Modular Flash Drive

    10. Install the blade server cover (see Installing the blade server cover, on page 73). 11. Install the blade server into the Blade Chassis (see Installing the blade server in a Blade Chassis, on page 70). 4.5.13 Removing a modular flash drive The following illustration shows how to remove a modular flash drive from a blade server.

  • Page 104: Installing A Modular Flash Drive

    4.5.14 Installing a modular flash drive The following illustration shows how to install a modular flash drive in a blade server. Figure 4-18. Installing a modular flash drive To install a modular flash drive, complete the following steps: Read the documentation that comes with the modular flash drive. Locate the modular flash drive connector pins (J175) on the blade server.

  • Page 105: Removing A Concurrent Kvm Feature Card

    4.5.15 Removing a Concurrent KVM Feature Card The blade server provides a connector for installation of an optional Concurrent KVM (cKVM) Feature Card (at the time of this printing, the management module does not support the cKVM feature and the cKVM feature card is not available). To remove a cKVM Feature Card, complete the following steps.

  • Page 106: Installing A Concurrent Kvm Feature Card

    4.5.16 Installing a Concurrent KVM Feature Card To install a Concurrent KVM (cKVM) Feature Card, complete the following steps. Figure 4-20. Installing a Concurrent KVM Feature Card Touch the static-protective package that contains the expansion card to any unpainted metal surface on the Blade Chassis or any unpainted metal surface on any other grounded rack component;...

  • Page 107: Removing A Small-Form-Factor Expansion Card

    4.5.17 Removing a small-form-factor expansion card To remove a small-form-factor expansion card, complete the following steps. Figure 4-21. Removing a small-form-factor expansion card Read the safety information that begins on page vii and Installation guidelines, on page If the blade server is installed in a Blade Chassis, remove it (see Removing the blade server from a Blade Chassis, on page 69).

  • Page 108: Installing A Small-Form-Factor Expansion Card

    4.5.18 Installing a small-form-factor expansion card To install a small-form-factor expansion card, complete the following steps. Figure 4-22. Installing a small-form-factor expansion card Touch the static-protective package that contains the expansion card to any unpainted metal surface on the Blade Chassis or any unpainted metal surface on any other grounded rack component;...

  • Page 109: Removing A Standard-Form-Factor Expansion Card

    4.5.19 Removing a standard-form-factor expansion card To remove a standard-form-factor expansion card, complete the following steps. Figure 4-23. Removing a standard-form-factor expansion card Read the safety information that begins on page vii and Installation guidelines, on page If the blade server is installed in a Blade Chassis, remove it (see Removing the blade server from a Blade Chassis, on page 69).

  • Page 110: Installing A Standard-Form-Factor Expansion Card

    4.5.20 Installing a standard-form-factor expansion card To install a standard-form-factor expansion card, complete the following steps. Figure 4-24. Installing a standard-form-factor expansion card Touch the static-protective package that contains the expansion card to any unpainted metal surface on the Blade Chassis or any unpainted metal surface on any other grounded rack component;...

  • Page 111: Removing A High-Speed Expansion Card

    4.5.21 Removing a high-speed expansion card To remove a high-speed expansion card, complete the following steps. Figure 4-25. Removing a high-speed expansion card Read the safety information that begins on page vii and Installation guidelines, on page If the blade server is installed in a Blade Chassis, remove it (see Removing the blade server from a Blade Chassis, on page 69).

  • Page 112: Installing A High-Speed Expansion Card

    4.5.22 Installing a high-speed expansion card To install a high-speed expansion card, complete the following steps. Figure 4-26. Installing a high-speed expansion card Locate the blade expansion connector. If the blade expansion connector cover is installed, use your fingers to remove it. Touch the static-protective package that contains the expansion card to any unpainted metal surface on the Blade Chassis or any unpainted metal surface on any other grounded rack component;...

  • Page 113: Removing The Battery

    4.5.23 Removing the battery To remove the battery, complete the following steps. Figure 4-27. Removing the battery Read the safety information that begins on page vii and Installation guidelines, on page If the blade server is installed in a Blade Chassis, remove it (see Removing the blade server from a Blade Chassis, on page 69 for instructions).

  • Page 114: Installing The Battery

    To order replacement batteries, call 1-800-426-7378 within the United States, and 1- • 800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and Canada, call your Bull marketing representative or authorized reseller. After you replace the battery, you must reconfigure the server and reset the system date •...

  • Page 115: Removing A Microprocessor And Heat Sink

    Insert the battery: Tilt the battery so that you can insert it into the socket on the side opposite the battery clip. Press the battery down into the socket until it clicks into place. Make sure the battery clip holds the battery securely. Install the blade server cover (see Installing the blade server cover, on page 73).

  • Page 116: Figure 4-30. Removing The Heat Sink

    Read the safety information that begins on page vii, and Installation guidelines, on page f the blade server is installed in a Blade Chassis, remove it (see Removing the blade server from a Blade Chassis, on page 69 for instructions). Remove the blade server cover (see Removing the blade server cover, on page 72 for instructions).

  • Page 117: Installing A Microprocessor And Heat Sink

    Rotate the locking lever on the microprocessor socket from its closed and locked position until it stops in the fully open position (approximately a 90° angle). Lift the microprocessor retainer cover upward. Use your fingers to pull the microprocessor out of the socket. Figure 4-31.

  • Page 118: Figure 4-33. Rotating The Microprocessor Socket Locking Lever

    Attention: Do not use any tools or sharp objects to lift the locking lever on the microprocessor socket. Doing so might result in permanent damage to the system board. Figure 4-33. Rotating the microprocessor socket locking lever Rotate the locking lever on the microprocessor socket from its closed and locked position until it stops in the fully open position (approximately a 90°...

  • Page 119: Removing The System Board Assembly

    Attention: Do not set down the heat sink after you remove the plastic cover. • Do not touch the thermal material on the bottom of the heat sink. Touching the thermal • material will contaminate it. If the thermal material on the microprocessor or heat sink becomes contaminated, contact your service technician.

  • Page 120: Installing The System Board Assembly

    Remove the blade server bezel assembly (see Removing the bezel assembly, on page 76). Remove all of the installed components in the following list from the system board assembly; then, place them on a non-conductive surface or install them on the new system board assembly.

  • Page 121: Chapter 5. Configuration Information And Instructions

    This chapter provides information about updating the firmware and using the configuration utilities. Firmware updates Bull periodically makes BIOS, service processor (BMC), and diagnostic firmware updates available for the blade server. To download firmware updates for your blade server, go to http://www.bull.com/support/. Install any updates, using the instructions that are included with the downloaded file.

  • Page 122: Configuring The Gigabit Ethernet Controllers

    Ethernet controllers, see the Broadcom NetXtreme Gigabit Ethernet Software CD that comes with the blade server. To find updated information about configuring the controllers, go to http://www.bull.com/support/. The Ethernet controllers support failover, which provides automatic redundancy for the Ethernet controllers.

  • Page 123: Blade Server Ethernet Controller Enumeration

    Blade server Ethernet controller enumeration The enumeration of the Ethernet controllers in a blade server is operating-system dependent. Through the operating-system settings, you can verify the Ethernet controller designations that a blade server uses. The routing of an Ethernet controller to a particular I/O-module bay depends on the type of blade server.

  • Page 124: Configuring A Sas Raid

    Configuring a SAS RAID Note: Configuring a SAS redundant array of independent disks (RAID) array applies only to a blade server in which two or more SAS hard disk drives are installed. If an optional Blade Storage Expansion Unit 3 is installed, you can use it to control the SAS hard disk drive installed in the blade server.

  • Page 125: Appendix A. Getting Help And Technical Assistance

    Bull provides a wide variety of sources to assist you. This appendix indicates where to go for additional information about Bull and Bull products, what to do if you experience a problem with your Bull Blade system, and who to call for service if necessary.
  • Page 126 NovaScale Blade B260+ - Problem Determination and Service Guide...

  • Page 127: Appendix B. Notices

    These products are offered and warranted solely by third parties. Bull makes no representations or warranties with respect to non-Bull products. Support (if any) for the non-Bull products is provided by the third party, not Bull.

  • Page 128: Product Recycling And Disposal

    Customer participation is important to minimize any potential effects of EEE on the environment and human health due to the potential presence of hazardous substances in EEE. For proper collection and treatment, contact your local Bull representative. NovaScale Blade B260+ - Problem Determination and Service Guide...

  • Page 129: Electronic Emission Notices

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Bull is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 130: European Union Emc Directive Conformance Statement

    This product is in conformity with the protection requirements of EU Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility. Bull cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the fitting of non-Bull option cards.
  • Page 131 If you require a written reply, please include your complete mailing address below. NAME: __________________________________________________________ DATE: ______________ COMPANY: ___________________________________________________________________________ ADDRESS: _____________________________________________________________________________ _______________________________________________________________________________________ Please give this technical publication remarks form to your BULL representative or mail to: Bull - Documentation D ept. 1 Rue de Provence BP 208...
  • Page 132 NAME: __________________________________________________________ DATE: ______________ COMPANY: ___________________________________________________________________________ ADDRESS: _____________________________________________________________________________ _______________________________________________________________________________________ PHONE: ___________________________________________ FAX: _____________________________ E-MAIL: ________________________________________________________________________________ For Bull Subsidiaries: Identification: __________________________________________________________________________ For Bull Affiliated Customers: Customer Code: _______________________________________________________________________ For Bull Internal Customers: Budgetary Section: _____________________________________________________________________ For Others: Please ask your Bull representative.
  • Page 134 BULL CEDOC 357 AVENUE PATTON B.P.20845 49008 ANGERS CEDEX 01 FRANCE REFERENCE 86 A1 83EW 00...

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