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Generally, there are only 3 things that can go wrong with your EMU™:
1. The EMU™ stops working, or
2. The batteries are depleted,
3. The EMU™ cannot connect to the smart meter.
If the screen is dark and the unit does not respond to button presses, then either the
batteries are depleted (see Step 2 below) or the unit requires a restart (see Step 1).
If the bar graph in the upper right corner has been replaced by an "X", then your EMU™
has lost connection to the smart meter (see Step 3).
Step 1. Check the EMU™
If the EMU™ screen is not displaying anything, and the EMU™ does not respond to
button presses, then try restarting the unit.
To restart your EMU™:
a) Open the battery cover
b) Remove all of the batteries (removing just one battery is not sufficient)
c) Wait 10 seconds
d) Replace the batteries and cover
e) Check the display to verify EMU™ is working
Step 2. Check the Batteries
If restarting the EMU™ does not resolve the problem, confirm that the batteries are in
good working order and installed properly.
a) Check to make sure the batteries are installed in the same orientation as
indicated in the diagram of the battery compartment.
b) If the batteries are installed correctly and the EMU™ is not functioning, get 4 new
AA alkaline batteries and install them as indicated.
c) Check that the EMU™ is functioning correctly.
Troubleshooting Guide
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EMU™
User Manual
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