You-Q Alex Service Manual
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You-Q Alex Service Manual

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Service Manual

Alex
V2.0 from Jan. 1st 2015

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Summary of Contents for You-Q Alex

  • Page 1: Service Manual

    Service Manual Alex V2.0 from Jan. 1st 2015...
  • Page 2 Copyright (C) 2015 Handicare BV All rights reserved. The information provided may not be reproduced and/or published in any form, or by any other means whatsoever( electronically or mechanically) without the prior written authorization of Handicare BV. The information provided is based on general data about the constructions known at the time of the publication of this manual.

  • Page 3: Table Of Contents

    Table of contents Table of contents Copyright 1. Introduction 1.1. Scope of this manual 1.2. Reference documentation 1.3. Symbols used in this manual 1.4. Guidelines and useful information for maintenance 1.5. Product identification 2. Warranty and Liability 2.1. Warranty 2.2. Liability 3.
  • Page 4 Table of contents 6.3. Replace the power module (Shark, VR2 and R-Net) 6.4. Replace the power module (DX2) 7. Troubleshooting 7.1. General diagnostics and faultfinding 7.2. Diagnostics and troubleshooting for DX2 controls 7.3. Diagnostics and troubleshooting for R-Net controls 7.4. Diagnostics and troubleshooting for VR2 controls 8.

  • Page 5: Introduction

    WARNING! Follow the instructions next to this symbol closely. Not paying careful attention to these instructions could result in physical injury or damage to the wheelchair or to the environment. NOTICE! This provides useful background information. Service manual - Alex...

  • Page 6: Guidelines And Useful Information For Maintenance

    Always handle waste materials according to the local regulations. Contact information Handicare BV Handicare BV Vossenbeemd 104 5705 CL Helmond The Netherlands T +31 (0)492 59 38 88 F +31 (0)492 53 79 31 www.handicare.com info@handicare.com Service manual - Alex...

  • Page 7: Product Identification

    1.5. Product identification TYPE/TYPE/TYP: You-Q Luca Qlass YEAR/JAAR/JAHR: 2015 LUQ1400520 USAGE: INDOOR/OUTDOOR GEBRUIKSGEBIED: BINNEN/BUITEN GEBRAUCHSGEBIET: INNERHALB/AUSSERHALB MAX.LOAD/MAXBELASTB./ZUL.GESAMTGEW.: 160 KG A. Model D. Usage area B. Year of manufacture E. Maximum load in kg C. Identification number Service manual - Alex...

  • Page 8: Warranty And Liability

    Product: the electric wheelchair manufactured Handicare BV. • User: the person who actually uses the product. • Customer: the person who obtains the product from Handicare BV. • Dealer: the person/company who supplies the product from Handicare BV to the customer. Service manual - Alex...

  • Page 9: Warranty

    Any repair to or reconditioning of the Product not authorised or performed by and/or on the instructions of Handicare BV shall not be covered by the scope of this warranty. If a Service manual - Alex...

  • Page 10: Liability

    The Customers shall likewise save Handicare BV harmless from any against any liability resulting due to representations made by the Customer with regard to the Product which are incompatible with the quality or the normal use of the Product. Service manual - Alex...

  • Page 11: Safety

    Electric high/low option • Electric back adjustment • Electric legrest Electromagnetic radiation The standard version of the electric wheelchair has been tested on the applicable requirements with respect to electromagnetic radiation (EMC requirements). In spite of these tests: Service manual - Alex...

  • Page 12: Pictograms On The Wheelchair

    Be careful when swinging the controller 'Push' mode on a slope. aside to avoid getting anything Trap danger crushed. Danger of getting fingers jammed. Battery charging connection Identification plate Attachment point of the tie down system for transportation on a vehicle. Service manual - Alex...

  • Page 13: Maintenance Schedule & Tooling

    Yearly Fasteners and bolts Check condition and Yearly tighten if necessary Wheelchair Check overall functionality Yearly 4.2. Mechanical tools The following tools and general supplies are needed to do the maintenance as described in this manual: Service manual - Alex...

  • Page 14: Electronical Tools

    Dynamic Wizard USB set OEM (DWIZ-KIT + DWD- OEM-U) 6000668 Dynamic Wizard USB set dealer (DWIZ-KIT + DWD- DLR-U) 9003295 PGDT R-Net programmer OEM (D50611) 6000614 GDT VR2 PC-Programmer B set (D50145) Universal meter (voltage and resistance Service manual - Alex...

  • Page 15: Torque Table

    Torque table Use the general torques as indicated in the table below, unless specified otherwise Thread Size Pitch (mm) Max. torque (Nm) 1.25 1.75 The minimum torque values are 7 - 9 % below the maximum values. Service manual - Alex...

  • Page 16: Maintenance Tasks & Adjustments

    Switch off the wheelchair via the button on the controller. Set both freewheel switches in 'Drive' mode. Remove the cover: • Press both sides (1) to unlock the cover. • Remove (2) the cover. Disconnect the batteries by removing the main fuses (A) Service manual - Alex...
  • Page 17 WARNING! After repairing, reprogramming or replacing parts, always check the functionality of the entire wheelchair. Pay special attention to safety features such as slowdown driving or drive inhibits when seat lift and tilt are both used. Service manual - Alex...

  • Page 18: Carrier

    Remove the screws (A) to disconnect the wishbones (B). Procedure for standard RWD and FWD Remove the screw (A), and the suspension cover (B). Remove the old rubber suspension (C). Put the new rubber suspension on the wheelchair. Re-connect the wishbones. Service manual - Alex...

  • Page 19: Replace A Rubber Suspension Of A Castor Wheel

    Lift the wheelchair until the wheels are free from the floor. • Use a lifting platform. Remove the screw (A), and the suspension cover (B). Remove screw D. Remove the old rubber suspension (C). Put the new rubber suspension on the carrier frame. Service manual - Alex...

  • Page 20: Replace The Carbon Brushes

    • ShortBase RWD: see step 8. C B A Standard RWD and FWD: a. Loosen the screws (A + C). These can be discarded. b. Remove the old drive motor (B). c. Proceed with step 9. Service manual - Alex...

  • Page 21: Replace A Drive Wheel

    Lift the wheelchair until the wheels are free from the floor. • Use a lifting platform. Remove the screws (A). Remove the old drive wheel (B). Install the new drive wheel. Make sure that the drive wheel does not interfere with the motor. Service manual - Alex...

  • Page 22: Replace An Anti-Tip Wheel

    Remove the motor screw (D). • Remove the suspension screw (C). • Remove the mounting screw (A). If only the wheel (F) needs replacement: • Remove the screw, washer and nut E. Install the new parts. Service manual - Alex...

  • Page 23: Replace A Castor Wheel

    • Use a lifting platform. Remove screw A. • Use an spanner 10. Remove the old castor fork (B) from the carrier frame. Install the new castor fork on the carrier frame with screw A. Service manual - Alex...

  • Page 24: Replace The Batteries

    Repeat these steps for the locking pin at the other side of the wheelchair. Carefully swing the complete seating (A) backwards and let it rest on its backrest frametube. Loosen the battery strap (A). Open the battery cover (B). Service manual - Alex...

  • Page 25: Replace Main Fuses

    5.2.10. Replace main fuses Preparation See section 5.1. Procedure Remove the caps and the old fuses (A). Put the new fuses in the fuse holders and put the caps on the fuse holders. Service manual - Alex...

  • Page 26: Interface (All Types)

    Unlock the interface mounting frames by squeezing the locking lip (A) and turning the locking pin (B) forward. Remove the locking pin. Repeat these steps for the locking pin at the other side of the wheelchair. Service manual - Alex...

  • Page 27: Tilt-Only Interface

    Remove the circlips (B) from the pivot (C) at both ends of the actuator (A). WARNING! Make sure that the tilt mechanism is supported safely. Remove the old actuator. Put the new actuator into the tilt mechanism. Connect the actuator cable. Service manual - Alex...

  • Page 28: Tilt + Lift Interface

    Put the new actuator into the tilt mechanism. Connect the actuator cable. Make sure that the actuator cable can follow the movement of the mechanism but that the cable does not get jammed by the mechanism. Check the functionality of the actuator. Service manual - Alex...

  • Page 29: Replace Lift Actuator

    Put the connector cable into the groove of the legrest and fasten the connector cable with tie wraps. Make sure that you leave enough free cable length to let the actuator reach its full length. Check the functionality of the actuator. Service manual - Alex...

  • Page 30: Replace The Gasspring Of A Comfort Legrest

    Put the new actuator into the wheelchair. Connect the actuator cable. Make sure that the actuator cable is properly arranged. Use tie wraps. Put the seat cushion in the wheelchair. 10. Check the functionality of the actuator. Service manual - Alex...

  • Page 31: Replace The Motor Of The Central Legrest

    The mounting fork is re-used with the new actuator. Put the mounting fork on the new actuator. 10. Put the new actuator into the seating mechanism. Use a new lock nut (C) and fasten the mounting clip (B). Service manual - Alex...
  • Page 32 11. Connect the actuator cable. 12. Make sure that the actuator cable is properly arranged on the seating system. 13. Check the functionality of the actuator. 14. Put the seat cushion on the wheelchair. Service manual - Alex...

  • Page 33: Maintenance On The Control System

    Replace the power module (DX2) The DX2 system has the main driving program stored in the remote and a backup of the program in the power module. Replacing the power module can be done without programming. For REM420: Service manual - Alex...
  • Page 34 The display shows a selection sequence for the backup program. Replace the remote control. Select the module that has NOT been replaced. The backup program from this module will be used to automatically re-program the new module. Service manual - Alex...

  • Page 35: Troubleshooting

    NOTICE! If the problem is not solved with the help of the solutions in the tables, contact your dealer/distributor or the Service Department of Handicare BV. Service manual - Alex...

  • Page 36: General Diagnostics And Faultfinding

    Measure resistance from the speed limit cable in different seating positions. Bad cable connections or a broken resistor influences the drive inhibit signal. Incorrect programming Check for correct program. Re-program if needed. Service manual - Alex...
  • Page 37 Check pressure and inflate power to drive properly wheels or castors is too low if needed. See User manual for correct value. Programming of speed and Check programming and Torque Settings is not make corrections if needed. correct Service manual - Alex...
  • Page 38 Castor wheels "wobble" at Tyre pressure too high. Check tyre pressure and higher speed decrease if needed. See user manual for correct value. Too little load on the castor Modify seating setup if wheels. possible or decrease tyre pressure. Service manual - Alex...
  • Page 39 (or actuator speed make corrections if needed. is too low) Contact manufacturer for correct settings. Actuator is internally not Check actuator functioning properly temperature after operation and/or check for excessive noise when operated. Replace actuator. Service manual - Alex...

  • Page 40: Diagnostics And Troubleshooting For Dx2 Controls

    Remove both fuses from the batteries before you change any cables, fuses and/or modules. This way the power is disconnected from the wheelchair. NOTICE! For more detailed information about DX2 Controllers, specific manuals can be downloaded from the website: www.dynamiccontrols.com. Service manual - Alex...
  • Page 41 Only replace the power module if the error occurs immediately when you switch on the power module. If the error occurs when you start to drive, the entire motor circuit causes this error. In this case, replace the motor. Service manual - Alex...
  • Page 42 The ON-OFF light flashes 8 The battery voltage is high: This usually occurs during times above 32 V (trickle) charging. Frequent occurrences will result in a defective power module. Correct the charger settings. Service manual - Alex...

  • Page 43: Diagnostics And Troubleshooting For R-Net Controls

    Remove both fuses from the batteries before you change any cables, fuses and/or modules. This way the power is disconnected from the wheelchair. NOTICE! For more detailed information about R-Net Controllers, specific manuals can be downloaded from the website: www.pgdt.com. Service manual - Alex...
  • Page 44 The control system detects that this motor has become disconnected. • Check the motor, cables and the connections to the control system. . If this does not solve the error, the power module may be defect Service manual - Alex...
  • Page 45 Re-program the control system. Use the R-Net PC programmer to program the most current specific program for wheelchair or the manufacturers original programming file. If this does not solve the error, the power module may be defect. Service manual - Alex...

  • Page 46: Diagnostics And Troubleshooting For Vr2 Controls

    This way the power way is disconnected from the wheelchair. NOTICE! For more detailed information about VR2 Controllers, specific manuals can be downloaded from the website: www.pgdt.com. The number of LEDs on the battery indicator indicates the type of fault. Service manual - Alex...
  • Page 47 Check the actuator cabling. Wheelchair moves slow or Battery in poor condition Check the battery slugglish Setting for maximum speed Adjust the setting for is too low. maxium speed. Service manual - Alex...
  • Page 48 Put the other settings in a inhibited in one or both neutral position. directions to prevent a unstable setting of the wheelchair. Most likely the user has put an other setting (like: lift) in a maximum position. Service manual - Alex...

  • Page 49: Cable And Module Schemes

    (3000417) 6000038 00355.0018 (1.75 m) 6000039 Lighting 01502.1110 Legrest Left 6000216 6000333 9002616 9001233 6000038 (3000417) Legrest Right 6000333 9002616 9001233 6000039 (3000417) 01502.1110 Gyro Qontroll (optional) Cable lenghts are not drawn to scale! DX2 2 Service manual - Alex...
  • Page 50 9002615 00355.0074 (2.7 m, RWD) 00355.0018 (1.75 m, FWD) (3000417) 6000039 Legrest Angle Lighting 6000216 6000333 6000038 (3000417) Foot Plate Elevation 6000039 6000333 (3000417) Gyro Qontroll (optional) Cable lenghts are not drawn to scale! DX2 4 Service manual - Alex...
  • Page 51 00355.0018 (1.75 m) Recline 6000333 9002615 (3000417) 6000038 00355.0074 (2.7 m, RWD) 00355.0018 (1.75 m, FWD) 6000039 Lighting 6000216 6000038 6000688 Lift (3000418) 6000039 Gyro Qontroll (optional) Cable lenghts are not drawn to scale! DX2 6 Service manual - Alex...
  • Page 52 (3000418) 6000038 00355.0074 (2.7 m, RWD) 00355.0018 (1.75 m, FWD) 6000039 Legrest Angle Lighting 6000216 6000038 6000333 (3000417) Foot Plate Elevation 6000039 6000333 (3000417) Gyro Qontroll (optional) Cable lenghts are not drawn to scale! DX2 8 Service manual - Alex...

  • Page 53: R-Net Controls

    9002484 (1.5 m) Motor Motor Cable lenghts are not drawn to scale! R-Net 1 R-Net Drive & Lights 6000038 6000217 Lighting 6000039 9002484 (1.5 m) 6000039 Lighting 6000217 6000038 Cable lenghts are not drawn to scale! R-Net 2 Service manual - Alex...
  • Page 54 9002616 9001233 01502.1110 Recline 9002612 9002615 9002613 Lift 9002484 (1.5 m) 6000637 Inhibit Switch Tilt Inhibit Switch Lift 9003916 Tilt 45° 01502.1110 Legrest Left 9002612 9002616 9001233 Cable lenghts are not drawn to scale! R-Net 4 Service manual - Alex...

  • Page 55: Vr2 Controls

    RWD Only! 6000637 Inhibit Switch Tilt Tilt 45° FWD 9002614 (1.5 m) Inhibit Switch Lift RWD 9002613 (2.1 m) Lift FWD 9002612 (0.6 m) RWD 9002614 (1.5 m) Cable lenghts are not drawn to scale! VR2 2 Service manual - Alex...
  • Page 56 Cable and module schemes VR2 Tilt45 & Recline (Lights optional) 6000038 6000332 6000039 6000423 Lighting 6000038 6000332 6000039 9002258 (1.6 m) 9002614 Tilt 45° Recline 9002614 9002615 Cable lenghts are not drawn to scale! VR2 3 Service manual - Alex...

  • Page 57: Version History

    Version history Version history Version Release date Changes V1.0 Nov. 19th 2013 First released version. V2.0 Jan. 1st 2015 New Company name. Service manual - Alex...

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