Frequently Asked Questions About Adt Companion Service - ADT CS-6000 How To Use Manual

Frequently Asked Questions About
ADT Companion Service.
"What should I do if I have an emergency?"
• Push your RED PERSONAL HELP BUTTON (Figure B) or press the RED HELP
button (Figure C) on your BASE UNIT (Figure A).
• Your unit will automatically call our Customer Monitoring Center, and an
ADTMonitoring Professional will attempt to speak with you over the BASE
UNIT (Figure A). This may take up to 40 seconds, so please remain calm while a
communications link is established.
• If you are unable to answer the ADT Monitoring Professional, we can notify
emergency services or persons on your emergency contact list.
"What happens when I press my RED PERSONAL HELP BUTTON?"
• You will hear a recorded voice coming from your BASE UNIT (Figure A) telling you
what is happening. The voice will say "Connecting to ADT Companion Service."
• During that time, the BASE UNIT (Figure A) will attempt to connect to our
Customer Monitoring Center.
• Once the connection to our Customer Monitoring Center is made, the operator
will attempt to communicate with you using the two-way voice feature. Simply
respond to the operator using your normal voice. The unit is equipped with a
sensitive microphone, so you do not need to shout.
"What if I press the RED PERSONAL HELP BUTTON by mistake?"
• If you accidentally press your RED PERSONAL HELP BUTTON (Figure B), you
can cancel the alarm by pressing the GREEN RESET button (Figure E) on the
BASE UNIT (Figure A). If you do not cancel the alarm
before it is received by our Customer Monitoring Center,
simply tell the ADT Monitoring Professional that the
alarm was sent in error when they talk to you over the
BASE UNIT using the two-way voice feature.
(Figure E)
RESET BUTTON