Part 4: Troubleshooting & Faq - NewerTech MAXPower mini-SAS 6G-2e User Manual

Raid mini-sas 6g
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NewerTech MAXPower RAID mini-SAS 6G
Part 4: Troubleshooting & FAQ
Troubleshooting Tips
If a connected storage device is not recognized after connecting it:
First, try disconnecting the device from the MAXPower RAID mini-SAS 6G card and then connecting it again.
If the device is still not recognized, keep the storage device turned on and connected to the MAXPower RAID
mini-SAS 6G card and restart your machine. Please contact Technical Support for further assistance.
If the MAXPower RAID Mini-SAS 6G card is not being recognized by the computer:
First, make sure the card is seated completely in the PCIe slot by reviewing the Hardware Installation
steps. If the card is still not recognized, try installing the card into a different PCIe slot. If the card is still not
recognized, please contact Technical Support for assistance.
FAQ
Does the MAXPower Mini-SAS 6G card support booting?
Booting from the MAXPower RAID mini-SAS 6G card is not currently supported for Mac. On PC's, BIOS
booting to RAID is supported.
Why does the card alarm sound when I disconnect the mini-SAS cable?
The audible alarm on the card is disabled by default, but if it is enabled you must follow a different procedure
for physically disconnecting drives from the card. Even though you ejected the drive from the desktop,
you must still "unplug" it from the Web Manager interface. Log into the Web Manager and click on the
"Maintenance" link for the array you wish to disconnect and click on the "Unplug" button. Now the drives are
ready to be physically unplugged from the RAID card.
I installed another card that uses the same localhost:7402 address and now I can't access either card,
what do I do?
Remove one of the cards in order to gain access to the Web Manager. Navigate to the "Settings" section and
change the Listening Port number from "7402" to another "74xx" number. You should now be able to access
that installed card on the new port and the second card on the default "7402" port. Please see page 12 for
more information on the Listening Port setting.
What happens if I connect a drive that is already formatted?
The NewerTech MAXPower RAID mini-SAS 6G has an automatic passthrough/legacy feature that will pass any
connected drive to the OS without needing to initialize it via the Web Manager. The exception to this auto-
passthrough feature is when a drive or drives have been initialized via the Web Manager, for use in a RAID
array or as a hot spare. The drives will appear in the Web Manager with an "L" over the icon to represent its
state as a passthrough/legacy drive.
What do I do if a drive fails?
Please see "Rebuilding an Array & Replacing a Failed Drive" on page 10 for instructions on replacing a failed
drive.
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