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3.1 TROUBLESHOOTING
If a connected storage device is not recognized after connecting it:
First, try disconnecting the device from the MAXPower eSATA 6G-4e card and then connecting it again. If the device is still not recognized, keep
the storage device turned on and connected to the MAXPower eSATA 6G-4e card and restart your machine. Please contact Technical Support for
further assistance.
If the MAXPower eSATA 6G-4e card is not being recognized by the computer:
First, make sure the card is seated completely in the PCIe slot by reviewing Section 2.2. If the card is still not recognized, try installing the card into
a different PCIe slot. If the card is still not recognized, please contact Technical Support for assistance.
Why does the card alarm sound when I disconnect the eSATA cable?
The audible alarm on the card is disabled by default, but if it is enabled you must follow a different procedure for physically disconnecting drives
from the card. Even though you ejected the drive from the desktop, you must still "unplug" it from the RAID Management application interface.
Log into the RAID Management application and click on the "Maintenance" link for the array you wish to disconnect and click on the "Unplug"
button. Now the drives are ready to be physically unplugged from the RAID card.
There are two PCIe cards installed that use the same localhost and now I can't access either card, what do I do?
Remove one of the cards in order to gain access to the RAID Management application. Navigate to the Setting panel (see Section 2.5.4) and
change the Listening Port from 7402 or 8402 to another 74xx or 84xx number, respectively. You should now be able to access both cards — the
MAXPower card on the default port and the second card on the newly assigned port.
What happens if I connect a drive that is already formatted?
The MAXPower RAID controller has an automatic pass-through (or "Legacy") feature that will pass any connected drive to the OS without needing
to initialize it via the RAID Manager. The exception to this rule is when a drive or drives have been initialized via the RAID Management application,
for use in a RAID array or as a hot spare. These disks will appear in the RAID Management application with the letter L (to denote Legacy status)
over the icon.
3.2 ABOUT DATA BACKUP
To ensure that your files are protected and to prevent data loss, we strongly suggest that you keep two copies of your data: one copy on the JBOD
or RAID array, and a second copy on another storage medium, such as an optical backup, or on a second external storage unit. Any data loss or
corruption while using the MAXPower RAID controller is the sole responsibility of the user, and under no circumstances may NewerTech, its parents,
partners, and affiliates be held liable for loss of the use of data including compensation of any kind or recovery of the data.
3.3 CONTACTING TECHNICAL SUPPORT
To access our online knowledge base, please visit:
Hours:
8am to 8pm (CT) Monday - Friday
9AM - 4PM (CT) Saturday
Telephone:
(800)-275-4576 (North America)
+1 (815) 308-7001 (International)
MAXPOWER eSATA 6G-4E CARD
SUPPORT RESOURCES
www.newertech.com/faq
Live Chat:
www.newertech.com/support
Email:
www.newertech.com/contact
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SUPPORT RESOURCES
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