Troubleshooting - LG LY31 Series Owner's Manual

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TROUBLESHOOTING

TROUBLESHOOTING
The software version can be updated for improvement in performance.Customer needs to ensure the
compatibility of customer's equipment with LGE software. If needed, please consult with LGE and
upload revised software version according to the guidance provided by LGE.
Problem
Cannot control the TV
with the remote control.
No image display and no
sound is produced.
The TV turns off suddenly.
When connecting to the
PC (RGB/HDMI/ DVI), 'No
signal' or 'Invalid Format'
is displayed.
Solution
Check the remote control sensor on the product and try again.
y
Check if there is any obstacle between the product and the
y
remote control.
Check if the batteries are still working and properly installed (
y
to , to ).
Check if the product is turned on.
y
Check if the power cord is connected to a wall outlet.
y
Check if there is a problem in the wall outlet by connecting other
y
products.
Check the power control settings. The power supply may be
y
interrupted.
Check if the Automatic Standby (Depending on model) / Sleep
y
Timer / Off Time feature is activated in the TIME settings.
Turn the TV off/on using the remote control.
y
Reconnect the RGB/HDMI/DVI cable.
y
Restart the PC with the TV on.
y