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purchasing voucher and warranty sheet. If the appliance is abroad at the time of warranty
claim, the warranty service is rendered at the buyer`s expenses for to and fro transport..
1.3 The warranty period cannot be prolonged due to warranty reparation. There is no right to
claim for a new warranty period. This warranty is a voluntary service provided by us as the
manufacturer of the appliance. The statutory warranty rights (such as rectification,
cancellation, compensation and reduction) are not affected by this warranty.
1.4 Defects must be reported to us in a written form within 14 days after discovering the defects.
In case of a warranty right, we will decide what kind of defect should be dealt with and
whether to repair it or to replace a similar one.
2
Exclusions and Limitations
The warranty does not extend to:
2.1 Any product not manufactured by or for us,
an end-user in a country outside Germany.
2.2 Defects based on the non-compliance with instructions for use, improper handling or normal
abrasion of the device,
2.3 For fragile parts, such as glass or plastic part, warranty claims are excluded. Finally, warranty
claims are excluded, when the repairing work for the appliance is not done by our
authorized service.
3
Warranty Claim Processing
3.1 For all complaints and / or warranty claims please contact our service department by e-mail
at
kontakt@herdsking.de
or by phone under +49 (0)2152 555 6399 and +49 (0)2152 892 5571
3.2 After reviewing your warranty claim, we will send you a RMA form to fill out per e-mail。
Please fill out this RMA form with your name, domicile (street, house number, postcode and
place), telephone number and e-mail address. In addition, we need a copy of your proof of
purchase (receipt, invoice, delivery note) and a brief description of the defect reasons with
the model number, purchasing date and the dealer who sold you the appliance. Without the
warranty proof, your complaint cannot be processed free of charge.
3.3 Upon your information, we will issue a RMA-No. for the retour of the defect appliance and
arrange the forwarder to pick-up it. What you need to do now is only to get prepared for
your well packed product with your original purchase proof, ideally in the original package,
to pass to the appointed forwarder.
3.4 The Delivery takes place free of charge for the buyer within Germany. The transport charge
back and forth is obliged for the buyer outside Germany. Please do not use a non-free
or the product originally sold with its warranty to
delivery to return the appliance to us. Should you use the non-free delivery, your warranty
claim will be inapplicable.
3.5 RMA Retour address:
Herdsking Europe GmbH
Von-Ketteler-Straße 13
D-47906 Kempen
Germany
Environmental Protection: Disposal – Meaning of the "Wheelie Bin" Symbol
Information (private householders) for the environmentally responsible disposal of Waste Electrical
and Electronic Equipment.
1.
Take care of our environment, do not dispose of electrical appliances via the household
waste.
2.
Dispose of obsolete or defective electrical appliances via municipal collection points.
3.
Please help to avoid potential environmental and health impacts through improper waste
disposal.
4.
You contribute to recycling and other forms of utilization of old electric and electronic
appliances.
5.
Your municipality provides you with information about collecting points.
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