Using Smart Diagnosis; Audible Diagnosis; Using Your Smart Phone; Smart Diagnosis Through The Callcenter - LG WM3370HWA Owner's Manual

USNG S _r_O _gos s 45
USING Sma_ Diagnosis
TM
Should you exper ence any piobJerns with your Washer, t [sos the capabi[ ty of transmitt ng data to
your sm;:_rt phone using the Ld} Smart [ 4_undry App_icat on or va your telephone to the LG call center:
Smart ©i_:_gnosis _ c£_nno¢ be _ct vated unless your w_sher is turned on by press n9 the POWER but
ton If your washer is _r'_ble to turn on, then troubleshooting must be done without using Smart
Di{agnos s r_
Audible Diagnosis
Smart Diagnosis
TM
Using "Your Smart
Phone
1 Download the LG Smart Laundry application on
your sma_ phone_
2. Open the LG Smart Laundry application on your
smart phone Press the right arrow bu_on to ad-
vance to the next screen
3. Press the RECORD button on the sma_ phone and
then hold the mouth piece of the smart phone
near the Smart Diagnosis
TM
logo on the Washer.
4. With the phone held ie place, press and hold the
Wash Temp bu_on for three seconds.
5 Keep the phone in place until the tone transmis_
sion has finished This takes about six seconds
and the display will count down the time
6, When the recording is complete, view the diagno-
sis by press#_g the Next bunco on the phone
-@ NOTE
...............................................................
* Smart Diagnosis
TM
iS a troubleshooting feature
designed to assist, not replace, the traditional
method of troubleshooting through service
calls, The effectiveness of this feature depends
upon various factors, including, but not limited
to, the reception d the ceitular phone being
used for transmission, any external noise that
may be present during the transmission, and
the acoustics of the room where the machine
is located. Accordingly. LG does not guarantee
that Smart Diagnosis
TM
wou_d accurately tro[_
bJeshoot any given issue,
Smart Diagnosis
TM
Through the
CallCenter
1. Call the LG call center at: (LG US} 1800-243-0000
{LG Canada) 1 888-542 2623
2. When instructed to do so by the call center agent.
hold the mouthpiece of your phone over the
Smart Diagnosis
TM
iogo on the machine, Hold the
phone no more than one inch from (but not touch°
ing) the machine.
display s_reen: .........................................
3 Press and hold the Wash Temp button for three
seconds.
4 Keep the phone in place until the tone transmis-
sion has finished. This takes about six seconds
and the display will count down the time.
5. Oece the countdown is over and the tones have
_opped, resume your conversation with the cali
cenZer agent, who will then be able to assist you in
using the information transmitted for anaiysis.