Customer Service - Bosch EXTEGRA IP 9000 FX NXF-9x30 Installation Manual

en | Troubleshooting
28
Malfunction
The unit does not
report an alarm.
The unit is not
operational after a
firmware upload.
Placeholder with a
red cross instead of
the ActiveX
components.
Web browser contains
empty fields.
8.3

Customer Service

If a fault cannot be resolved, please contact your supplier or system integrator, or go directly
to Bosch Security Systems Customer Service.
The version numbers of the internal firmware can be viewed on a special page. Please note
this information before contacting Customer Service.
1.
2.
2015.03 | 1.7 | F.01U.304.260
Possible causes
Alarm source is not
selected.
No alarm response
specified.
Power failure during
programming by firmware
file.
Incorrect firmware file.
Java VM (JVM) is not
installed on your computer
or is not activated.
Active proxy server in
network.
In the address bar of your browser, after the unit IP address, enter: /version
for example: 192.168.0.80/version
Write down the information or print out the page.
Installation Manual / Guide d'installation
Solution
Select possible alarm sources on the Alarm sources
configuration page.
Specify the desired alarm response on the Alarm
connections configuration page; if necessary change
the IP address.
Have the unit checked by Customer Service and
replace if necessary.
Enter the IP address of the unit followed by /
main.htmin your Web browser and repeat the upload.
Install JVM from the Software Downloads tab of the
product page for your camera.
Create a rule in the local computer's proxy settings
to exclude local IP addresses.
EXTEGRA IP 9000 FX
Bosch Security Systems