Planar ContentSmart MP70 User Manual page 43

Why won't some media files play properly?
The video data bit-rate used may have exceeded the recommended bit rate.
The video data bit-rate is the amount of video or audio data used per second to store or
play the contents, usually expressed in Mbps (mega-bits per second). Video encoded
with excessive bit-rates will not playback smoothly in the media player, likely due to
storage I/O bottleneck.
Visit http://www.planar.com/contentsmart for compatible media format presets.
The media playback looks different on a PC compared to the media player's screen.
(Wrong aspect ratio)
There are 2 major aspect ratios (width-to-height ratios) for video content, but there are
many kinds of displays. If you play 4:3 video on a 16:9 display (or vice versa), a circle
becomes oval and the picture takes on a squeezed or stretched look. To avoid this
distorted look, adding black bars are a common technique.
The Network Media Player can be configured to automatically add black bars for certain
types of displays. You can set the output resolution in the player's configuration menu
to match the native resolution of your display.
Some JPEG images cannot be played in the media player.
The media player works best with 4K UHD (3840 x 2160) images. Playback of native
images directly from the camera may result in an image being displayed incorrectly or
not at all.
Does the media player support video streaming?
No. Media players play files from local storage and do not support real-time video
streaming over the network. This delivers an optimum viewing experience free of
playback quality issues such as stuttering, blocking or blue-screens.
The player is not playing. What should I do?
Play list errors and scheduling issues are two major causes of playback problems. To
determine if the problem is caused by a bad playlist, delete the playlist and restart the
player. The player should loop through all media files, indicating a fault with the playlist.
If the playback is scheduled to play at specific time, check to see if the device is set to
the right time zone on the world clock. If nothing appears wrong, the time zone setting
is often the reason the program is not played.
The video is playing but I can't hear any sound, what should I do?
Planar ContentSmart MP70 User Manual 42