What To Do If - Novo Nordisk NovoPen 3 Instruction Manual

WHAT TO DO IF...

The dose indicator window
does not show zero after
the injection:
1
You did not receive your
full dose.
Follow the steps on page 23
to get the remaining part
of your dose.
No insulin appears
when you do the air shot:
1 The piston rod is not far
enough down the car-
tridge holder to reach the
rear rubber stopper.
Repeat the air shot
(pp. 16-19).
2
The NovoFine needle may
not be securely attached.
a. Put the plastic outer cap
back on the NovoFine needle.
b. Turn the plastic outer cap
in a clockwise direction to
tighten the NovoFine needle.
3 The NovoFine needle may
be blocked.
Change the NovoFine needle
(pp. 14-15) and continue the
air shot (pp. 16-19).
36
The piston rod is sticking
out too far to attach the car-
tridge holder to the barrel:
1
You must screw the piston
rod back into the barrel.
Never try to push it in or you
can damage the mechanism.
The push button will not
return to zero or the piston
rod will not turn back into
the reset mechanism
1 The return mechanism may
be locked. This is usually due
to improper technique.
Gently turn the mechanism
side to side until it unlocks
and then call our toll free
number (1- 800-727-6500)
so that we may review your
operating technique with you.