3Com 3CNJPSE24 User Manual page 8

Technical Support
Support from 3Com
If you are unable to obtain assistance from the 3Com online
technical resources or from your network supplier, 3Com offers
technical telephone support services. To find out more about your
support options, call the 3Com technical telephone support phone
number:
1 800 527 8677
When you contact 3Com for assistance, have the following
information ready:
•
Product model name, part number, and serial number
•
A list of system hardware and software, including revision
levels
•
Diagnostic error messages
•
Details about recent configuration changes, if applicable
Returning Products for Repair
Before you send a product directly to 3Com for repair, you must
first obtain an authorization number. Products sent to 3Com
without authorization numbers will be returned to the sender
unopened, at the sender s expense. To obtain an authorization
number, call:
1 800 527 8677
iv Ethernet Power Supply User s Guide