Pyle PIPCAM5 Instruction Manual page 55

Some typical reasons:
1. ActiveX controller is not installed correctly (for more details see: Figure 2.9 - Figure 3.1).
2. The port that the camera is using is blocked by your Firewall or Anti-virus software. Please change to
another port number and try again. (Figure 3.2).
3. Port forwarding is not successful (for more details see Figure 7.4 - Figure 7.9).
Double check these settings and make sure they are correct.
4.1.5 IP Camera Tool could not find camera's IP
Make sure the camera is connected to its power supply and the power supply is plugged in.
Check if the network cable is not loose.
Make sure DHCP is enabled in your router, don't enable MAC address filter.
Make sure that firewall or anti-virus software does not block the camera. You can add the camera as a trusted
site in your firewall or anti-virus software.
4.1.6 UPnP always fails
UPnP only contains port forwarding in our recent software. Sometimes, it might fail to do port forwarding
automatically because of firewall or anti-virus software. It also relates to your router's security settings. So we
recommend you do port forwarding manually. You can view your camera via the Internet successfully after you
do port forwarding manually in your router.
4.1.7 Couldn't find the shortcut on desktop after install IP camera tool
If you use Windows 7 or Vista, and you could not find the shortcut on desktop after installing the IP camera tool,
please check if the path of the tool port to is correct.
For example, was it was pointing to C:\Windows\System32\IPCamera.exe.
Please fix this by pointing the shortcut to the correct path C:\Windows\SysWOW64\IPCamera.exe. After this
you should be able to use the shortcut without any problems.
4.1.8 I can't change the record path
When you use Windows 7 or Vista, you may be not able to change the record path due to the security settings
of your computer.
1. Please add the camera as a trusted site to solve this issue.
The step is: "IE browser→Tool→Internet Proper→Security→Trusted sites→Sites→Add".
2. You can also run the IE as administrator; input the IP address of the camera manually.
4.1.9 I can't find multi-device settings and record icon
Record and multi-device function are controlled by ActiveX controller.
So if you use Safari, Firefox, or Google chrome, it is not possible to use these functions.
4.1.10 Camera cannot connect wirelessly
If your camera could not connect wirelessly after you set wireless settings and unplug the Network cable:
Please check whether your settings are correct. (Details: Wireless LAN settings).
If the camera can't connect wirelessly it is usually because of wrong
Double check the SSID, Encryption share key, Channel, should be the same as your wireless router.
Share key should not contain special characters, only letters and numbers.
settings.
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