Commonly Asked Questions - Kinetico Ergo 7 Owner's Manual

Commonly Asked Questions

There has been a drop in my home's water pressure. What can be the
cause?
A reduction in your home's water pressure can indicate that it is time to
change your prefilter. If you do not have a prefilter with your system or
changing the filter has no effect, contact your local water treatment
professional.
My system seems to be regenerating more frequently. Is this normal?
Remember, your Ergo 7 water softener is demand-operated, adjusting
automatically to your water usage. If you do not think that your water
usage has increased due to extra house guests, additional laundry or
some other reason, check for any leaky plumbing, dripping faucets or
running toilets, all of which can contribute to more frequent
regenerations.
My water doesn't seem soft. How can I be sure that my system is
regenerating properly?
Be sure that the water supply to the softener is not by-passed. Follow
the instructions on page 9 to manually regenerate the softener tank. If
the unit does not begin advancing to the next regeneration
automatically, please contact your local water treatment professional
for further assistance.
I can hear my Ergo 7 water softener running or regenerating during the
day. My old softener only used to run at night. Is this normal?
Unlike traditional water softeners, Ergo 7 water softeners operate on
demand based on your water usage, without timers or electronics. So
your system regenerates whenever necessary, at any time of day.
How will I know when it is time to add salt?
Lift the lid of the cabinet to check the level of salt. If you can see water,
it is time to add salt. You can add salt any time there is enough room to
accommodate additional blocks or pellets.
Is it OK to drink soft water?
Yes, soft water is OK for drinking and cooking. If your softener
regenerates with sodium chloride (salt), keep in mind that there will be
a small amount of sodium added to the softened water. People who are
on sodium restricted diets should consider the added sodium as part of
their overall sodium intake.
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If at any time you feel your Ergo 7 water softener is not operating
properly, put the system in by-pass and call your local water treatment
professional.
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