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Troubleshooting
IMPORTANT: If your freezer appears not to be
operating properly, before contacting the Customer
Care Department, please refer to the checklist
below.
My freezer does not appear to be working/there is no
power to my appliance.
o Check that the plug is fully inserted into the power socket.
o Check that there is power to your mains supply (e.g. that there
hasn't been a power cut or that the fuse hasn't blown).
o Check that the thermostat inside the appliance has not been
turned to the <0> position.
o Check that your mains supply voltage, corresponds to the
voltage stated on the rating plate of your appliance.
My freezer appears to be performing poorly
o Check that the appliance isn't overloaded and that food hasn't
been packed too tightly into it.
o The thermostat setting is too low; you should turn the
thermostat up higher.
o Ensure that the door is closing properly and that the door has
not been opened for a prolonged period in error.
o Ensure that there is adequate ventilation for your appliance.
My freezer is noisy
o The refrigerant gas that circulates the pipework in the appliance
may make a slight noise, even if the compressor is not running.
o If the noise worsens or the appliance gets louder than normal;
check that it is levelled off correctly, that nothing is touching the
rear of the fridge and that nothing placed inside the appliance is
rattling.
Ice has quickly formed on the inner back wall of my
freezer
o Check that food has not been pushed too far back inside
the appliance, so that it is in contact with the inner back
wall.
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