Feature Overview; Scalable System - ooma Office telephone system User Manual

Feature Overview

Whether your business is comprised of a single person working out of a home office or a bustling
workplace with a staff of 20, Ooma Office is designed to grow along with your company. Even better,
Ooma Office has a full suite of features to support the communication needs of your business and to
help your company project a professional image. Read below for an overview of each feature. See the
Administrator Guide to learn more.

Scalable System

Support for up to 20 users
Your Ooma Office configuration starts off with one user, but can scale up to 20 users so that each
of your employees can have an extension number and voicemail. The Base Station can support
up to five analog phones (one with the phone port on the back of the device and up to four others
connected wirelessly with Linx devices). When you need additional analog phones, you can expand
your capacity by purchasing additional Base Station units.
Unlimited lines
Even when your company is at its busiest, you don't need to worry about the number of people who
are using the phone simultaneously. Ooma Office supports unlimited lines, so there's no limit to the
number of calls in progress and incoming callers will never get a busy signal.
Multi-device access
Keep everyone connected even if they can't always be present at their desks. Users can have more
than one device linked to their extension, including an analog or IP phone at their desk, the mobile
app on their smartphone, and a remote phone such as a basic cell phone or landline. When a call
comes in, all the devices associated with the extension will ring.
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Mobile app
Ooma Office users can stay connected with the mobile app. Users who have a desk phone may only
use the app when they are out of office, but other users may use the app as their primary means of
communication. Incoming calls to a user's extension will ring the app, and outgoing calls made with
the app will use the office phone number as the caller ID. Users can access the company directory
and transfer calls with the tab of a button. The app is available for iOS and Android devices.
Available Phone Numbers
Number porting
A business's identity is tied to its phone number. Ooma Office allows you to port your current phone
number for free so you can enjoy the benefits of your new telephone service and still keep your
existing contact information.
Additional Phone numbers
You can select up to 20 phone numbers for your account. Each phone number can be configured to
route to the Virtual Receptionist, or to go directly to any user on the system. You may assign multiple
phone numbers to a single user, which can be handy if you want to have local phone numbers in
multiple area codes.
Toll-free phone numbers
Adding a toll-free number gives your small business a national footprint and makes it easy for
customers to reach you. You may select one toll-free number that comes with 500 minutes of free
inbound calling for your Ooma Office account. Usage rates apply; see our website for details.
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