Managing Phone Numbers - ooma Office telephone system User Manual

Managing Phone Numbers

Phone numbers link your company to the outside world
and is used to route calls internally. Ooma offers local
phone numbers that can be used to give your employees
direct numbers, to give important Ring Groups (like
your sales team) their own dedicated numbers, to map
multiple local area codes to the Virtual Receptionist, and
more. You can even choose a toll-free number to give
your business a national presence.
You can configure how phone numbers are routed
by visiting:
http://office.ooma.com/phone_numbers
You will see all the phone numbers currently associated
with your business, and which extension each one is
assigned to. To change the routing of a phone number,
use the menus to update your setup and click Save.
Adding local numbers
You can start the process of adding a new local phone number by visiting:
http://office.ooma.com/add_ number
Select an area code and city that you would like to search. All available numbers in that
area code will be displayed. Select the number you wish to use, and then choose which
extension you wish to route the phone number to.
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Adding a toll-free number
You can add a toll-free number by visiting:
http://office.ooma.com/toll_free
You will see a list of available toll-free numbers to choose from. Decide which one you
would like, and then choose which extension you wish to route the toll-free number to.
Porting phone numbers
If you are switching your telephone service from another provider, Ooma can help you port your existing
phone numbers to Ooma free of charge. Here are a few things to keep in mind:
• If you have multiple phone numbers with your previous service, you must port all of them. Porting a
single number leaves you at risk of losing your other numbers.
You must maintain your previous phone telephone service until the number port is complete. If you do
•
not do this, you risk losing your phone numbers.
The time it takes to complete a port will vary based on your provider and the accuracy of information
•
you provide, but it is best to allocate at least 3 weeks for the port to complete.
If you are ready to get started with porting, visit:
http://office.ooma.com/port
You will need to fill out a form that provides complete and accurate information about your current
provider.Once you have submitted your request, the porting process will begin. You should get an
email confirmation that your porting request has been received. From there, you will receive periodic
notifications as your request makes its way through the process.
Administrator Guide
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