General Troubleshooting; Contact M-Audio - M-Audio Keystation 49e User Manual

General Troubleshooting

Here are answers to common questions you may have, using your Keystation keyboard:
Problem 1: My M-Audio hardware suddenly stopped working after having performed fine since installation.
Solution 1: Switch off the unit and let it sit for 10 seconds. Then restart your computer and try again. If the problem persists you may have
to reinstall drivers for the unit.
Problem 2: I have plugged a sustain pedal into my M-Audio keyboard, but it works the wrong way around.
Solution 2: The polarity of the sustain pedal is calculated by the keyboard when it is powered up. On power up, the sustain pedal is
assumed to be in the OFF position. So if you want the sustain pedal to be off when it is not depressed, make sure the pedal is
not depressed when you power up.
Problem 3: When I press a key, there is a delay before I hear any sound.
Solution 3: This delay is known as latency. Latency with MIDI signals is due to the software application you are using. MIDI data is simply
control data. The MIDI data is read by your software. The software then completes a large number of complex calculations in
order to produce the sound you hear–all this takes time.
We strongly recommend a proper soundcard. Refer to www.m-audio.com for a selection of USB, PCI and FireWire audio cards. If you already
have an adequate sound card, try reinstalling the latest drivers for the sound card, or try reducing the buffer sizes of the audio drivers.

Contact M-Audio

If you have any questions, comments or suggestions about this or any M-Audio product, we invite you to contact us by using the following
information:
M-AUDIO U.S.
5795 Martin Road, Irwindale, CA 91706-6211, U.S.A.
Sales Information: 626-633-9050
Sales Information (email): info@m-audio.com
Tech Support: 626-633-9055
Tech Support (email): techsupt@m-audio.com
Fax: 626-633-9060
Internet Home Page: http://www.m-audio.com
M-AUDIO U.K.
Unit 5, Saracen Industrial Estate, Mark Road, Hemel Hempstead, Herts HP2 7BJ, England
Sales Information (phone): 44 (0) 1442 416590
Sales Information (fax): 44 (0) 1442 246832
Sales Information (email): info@maudio.co.uk
Technical Support (PC): 44 (0) 1309 671301
Technical Support (Mac): 44 (0) 1765 650072
Technical Support (email): support@maudio.co.uk
Internet Home Page: http://www.maudio.co.uk
M-AUDIO France
Unit 5, Saracen Industrial Estate, Mark Road, Hemel Hempstead, Herts HP2 7BJ, England
Informations Commerciales:
Informations Commerciales (email):
Assistance Technique:
Assistance Technique (email):
Fax:
Site Internet:
0810 001 105
info@m-audio.fr
0820 000 731 (PC) ou 0820 391 191 (Mac at général)
support@m-audio.fr.com ou mac@m-audio.fr
+44 (0) 144 224 6832
http://www.m-audio.fr
M-AUDIO Deutschland (Germany)
Kuhallmand 34, D-74613 Ohringen, Germany
Sales Information:
Sales Information (email):
Technical Support:
Technical Support (email):
Fax:
Internet Home Page:
M-AUDIO Canada
1400 St-Jean Baptiste Ave. #150, Quebec City, QC G2E 5B7, Canada
Tel:
Fax:
Email:
Internet Home Page:
M-AUDIO Japan
Annex Buliding 6F, 2-18-10 Marunouchi, Naka-Ku, Nagoya 460-0002, Japan
Tel:
Fax:
Technical Support:
Email:
Internet Home Page:
10
49 7941 98 7000
info@m-audio.de
49 7941 98 70030
support@m-audio.de
0 7941 98 70070
http://www.m-audio.de
418-872-0444
418-872-0034
midimancanada@m-audio.com
http://www.m-audio.ca
81 52 218 3375
81 52 218 0875
08 200 0731
info@m-audio.co.jp
http://www.m-audio.co.jp