Troubleshooting - M-Audio KEYSTATION 61 MK3 User Manual

Directional Buttons and Transport Controls
The directional buttons and transport buttons use the MIDI, Mackie Control, or HUI protocols
to control certain functions in software that support them.
To select which protocol these buttons use to communicate with your software:
1. Press the Advanced button to get the keyboard into Edit Mode.
2. Press the key labeled "DAW".
Note: "+" and "-" LEDs will be lit green when in Mackie Control mode, red when in HUI
mode, and orange when in MIDI mode.
3. Press Enter.
Note: Your software must also be set to receive commands from an external device
(i.e., Keystation) using the MIDI, Mackie Control, or HUI protocol. MIDI, Mackie
Control, and HUI controls are sent on Virtual Port 2.

Troubleshooting

General
Here are answers to common questions you may have, using your Keystation keyboard:
Problem 1: My M-Audio hardware suddenly stopped working after having performed fine
since installation.
Solution 1: Switch off the unit and let it sit for 10 seconds. Then restart your computer and try
again.
Problem 2: I have plugged a sustain pedal into my M-Audio keyboard, but it works the
wrong way around.
Solution 2: The polarity of the sustain pedal is calculated by the keyboard when it is powered
up. On power up, the sustain pedal is assumed to be in the OFF position. So if you want the
sustain pedal to be off when it is not depressed, make sure the pedal is not depressed when
you power up.
Problem 3: When I press a key, there is a delay before I hear any sound.
Solution 3: This delay is known as latency. Latency with MIDI signals is due to the software
application you are using. MIDI data is simply control data. The MIDI data is read by your
software. The software then completes a large number of complex calculations in order to
produce the sound you hear—all this takes time.
We strongly recommend a proper audio interface. Refer to m-audio.com for a selection of
options. If you already have an adequate audio interface, try reinstalling the latest drivers for
the audio interface, or try reducing the buffer sizes of the audio drivers.
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