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Problem/Error
The device has no
power:
The Power LED
indicator is off
No Service is
available:
The Data LED
indicator is off.
State
Ensure the following:
• The device is properly inserted.
• The computer is turned on and
not in standby mode (Windows)
or sleep mode (Mac).
Try the following:
• Reorient your computer.
• If you are inside a building or
near a structure that may be
blocking the signal, change
the position or location of your
computer.
• Contact Telstra regarding the
status of the network or your
account.
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