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KVH Industries TVR6 User Manual

Directv mobile receiver/controller
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  • Page 2 Welcome Page DIRECTV ® Mobile Receiver/Controller User’s Guide Congratulations! You have chosen TracVision, a revolutionary antenna system delivering live satellite TV entertainment on the go. With hundreds of channels of digital-quality TV and music to enjoy, traveling will never be the same! This User’s Guide provides all of the basic information you need to operate the DIRECTV mobile receiver/controller and receive the DIRECTV...
  • Page 3 DIRECTV Mobile Receiver/Controller User’s Guide Trademarks KVH, TracVision, and DewShield are trademarks of KVH Industries, Inc. Programming, pricing, terms, and conditions are subject to change. Pricing residential. Taxes not included. Receipt of DIRECTV programming is subject to the DIRECTV Customer Agreement, a copy of which is provided at DIRECTV.com/legal and in your first bill.
  • Page 4 Important Safety Instructions - Please Read For your safety and protection, read this safety section carefully. Heed Cautions – Be sure to follow all cautions on the product and in the operating instructions. Cautions are indicated by a icon. Follow Instructions – Be sure to follow all operating instructions as detailed in this manual.
  • Page 5 DIRECTV Mobile Receiver/Controller User’s Guide Federal Communications Commission (FCC) Regulatory Information for Vehicle Use Declaration of Conformity – Standards to which Conformity is declared: FCC Part 15 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 6 Receiver/Controller Activation NOTICE: This product will NOT work correctly unless you follow the procedure below. Before you can start watching satellite TV via TracVision, the receiver/controller must be activated. Once your antenna system is fully installed, follow the steps below to activate the receiver/controller. 1.
  • Page 7 DIRECTV Mobile Receiver/Controller User’s Guide Send Us Your Comments About This Manual If you have any comments regarding this manual, please e-mail them to manuals@kvh.com. Your feedback is greatly appreciated! 54-0376...

  • Page 8: Table Of Contents

    Table of Contents Introduction ....1.1 Using this Manual ....1.3 System Overview .
  • Page 9 DIRECTV Mobile Receiver/Controller User’s Guide Using Access Controls ... . .7.1 Locking & Unlocking the System ..7.3 Setting Ratings Limits ... . .7.5 Setting Time Limits .

  • Page 10: Introduction

    1 Introduction This section provides a basic overview of this manual and the TracVision system. It also explains the three essentials for good satellite TV reception. Contents Using this Manual ......1.3 System Overview .

  • Page 11: Using This Manual

    Using this Manual This manual provides complete instructions for operating your mobile receiver/controller. Throughout this manual, important information is marked for your attention by the following icons: A helpful tip that either directs you to a related area within the manual or offers suggestions on getting the highest quality out of your system.

  • Page 12: System Overview

    DIRECTV Mobile Receiver/Controller User’s Guide System Overview Your TracVision system is a state-of-the-art, actively stabilized antenna system that delivers live satellite TV to your mobile audio/video entertainment system. TracVision System Diagram (Typical Installation) To TracVision Antenna Receiver/ Controller Input Power (+12 VDC) RF Converter Remote Control Mobile Receiver/Controller...

  • Page 13: Receiving Satellite Tv Signals

    Receiving Satellite TV Signals Like a satellite dish used at home, the TracVision antenna needs a clear view of the DIRECTV satellite(s) to receive satellite TV signals. Consider the three essentials noted on the following pages to ensure trouble-free reception. Satellite Footprint Each DIRECTV satellite is located at a fixed position above the Earth’s equator and beams TV signals...
  • Page 14 DIRECTV Mobile Receiver/Controller User’s Guide Elevation Angle Since TV satellites are located above the equator, the TracVision antenna needs to point toward the southern sky to receive satellite TV signals. In addition, the antenna must be tilted at the proper elevation angle to point at the satellite.

  • Page 15: Getting Started

    2 Getting Started This section provides basic operation instructions, so you can quickly start using your TracVision system. Contents Turning On the Antenna ......2.3 Changing Channels .

  • Page 16: Turning On The Antenna

    Turning On the Antenna To quickly start watching satellite TV using the TracVision system, follow the simple steps below. 1. Apply power to the mobile receiver/controller. The Receiver status light should turn green. 2. Turn on your TV and select the satellite input (not the VCR input).
  • Page 17 DIRECTV Mobile Receiver/Controller User’s Guide 5. If Message 2 does not appear after Message 1, ensure that the antenna has a clear view of the satellite. The antenna requires an unobstructed view of the sky to receive satellite TV signals.* Once the antenna locks onto the satellite, the receiver starts downloading the program guide.

  • Page 18: Changing Channels

    Changing Channels To change the channel, press the SAT button then select any of the following options: Press the CHANNEL (CH) button to tune to MENU the next or previous channel. Using the numeric keypad, enter the channel number. Press the GUIDE button to bring up the program guide.

  • Page 19: Using The Remote Control

    3 Using the Remote Control This section explains how to use the remote control functions, program the remote to work with other components, and replace the remote control batteries. Contents Remote Control Functions ..... . .3.3 Programming the Remote Control to Operate Other Components .

  • Page 20: Remote Control Functions

    TracVision Remote Control Power On/Off Component Select GUIDE MENU TURBO Receiver Control Group INFO CLEAR Volume Channel (CH) PREV MUTE Mute Previous Channel DIRECTOR PROG VIDEO SEARCH AUDIO Director Group Numeric Keypad Input NOT USED INPUT PLAY STOP PAUSE VCR Control Backlight On/Off 54-0376 Remote Control Functions...
  • Page 21 DIRECTV Mobile Receiver/Controller User’s Guide GUIDE MENU TURBO INFO CLEAR PREV MUTE DIRECTOR PROG VIDEO SEARCH AUDIO GUIDE INPUT PLAY STOP PAUSE MENU TURBO Press the PWR button to turn the selected component’s power on/off. If the SAT button is currently selected, pressing the PWR button turns the TracVision antenna on/off (but receiver remains powered in standby).
  • Page 22 GUIDE MENU TURBO INFO INFO CLEAR PREV MUTE DIRECTOR PROG VIDEO SEARCH AUDIO INPUT PLAY STOP PAUSE 54-0376 Press the FAV button to view listings for your favorite channels. You can set up four different lists of favorite channels. Each press of the FAV button brings up the next favorite channel list.
  • Page 23 DIRECTV Mobile Receiver/Controller User’s Guide CLEAR GUIDE MENU TURBO INFO CLEAR PREV MUTE DIRECTOR PROG VIDEO SEARCH AUDIO MUTE INPUT PLAY STOP PAUSE PREV Press the CLEAR button to exit from any onscreen guide, remove banners, or cancel an action. Use the VOLUME (VOL) button to raise or lower the volume on your TV.
  • Page 24 DIRECTOR PROG VIDEO AUDIO SEARCH GUIDE MENU TURBO INFO CLEAR PREV MUTE DIRECTOR PROG VIDEO SEARCH AUDIO INPUT PLAY STOP PAUSE 54-0376 The DIRECTOR buttons provide convenient shortcuts to the following functions: If the program guide is currently displayed, press the PROG button to use the program director, which allows you to program an event for viewing in advance.
  • Page 25 DIRECTV Mobile Receiver/Controller User’s Guide INPUT GUIDE MENU TURBO INFO CLEAR PREV MUTE DIRECTOR PROG VIDEO SEARCH AUDIO PLAY INPUT STOP PAUSE PLAY STOP PAUSE The INPUT button allows you to select a video feed from a different source connected to your TV, such as a VCR (if the TV component button is selected).

  • Page 26: Programming The Remote Control To Operate Other Components

    Programming the Remote Control to Operate Other Components In addition to controlling the mobile receiver, you may be able to operate your TV, VCR, DVD, or AUX components using your TracVision remote control. To program your remote control, follow the steps below. 1.

  • Page 27: Controlling Multiple Receivers

    DIRECTV Mobile Receiver/Controller User’s Guide Controlling Multiple Receivers If you are using multiple KVH mobile receivers, you can change a remote control ID to avoid interference or “cross talk” between the two remotes. The remote control ID can be a number from “001” to “008.” For example, if you have two receivers, you can set one receiver and remote to 001 and the other receiver/remote to 002.

  • Page 28: Installing The Remote Control Batteries

    8. At the same time, press the MUTE button for two seconds. 9. Release both buttons. The SAT button should remain lit. If it doesn’t, repeat Steps 7-9. 10. Enter the desired ID number (between “001” and “008”) using the numeric keypad. 11.

  • Page 29: Overview Of Onscreen Displays

    4 Overview of Onscreen Displays This section introduces the three types of onscreen displays: the Channel Banner, the Program Guide, and the Menu System. Contents The Channel Banner ......4.3 The Program Guide .

  • Page 30: The Channel Banner

    The Channel Banner Whenever you change channels while you are watching TV, the channel banner appears at the top of the screen. You can also display the channel banner by pressing the INFO button while watching TV. The channel banner displays the following information: •...

  • Page 31: The Program Guide

    DIRECTV Mobile Receiver/Controller User’s Guide The Program Guide To display the program guide, press the GUIDE button. You can also access the program guide from the menu system’s Program Guide tab. The program guide displays the following information: • Listing of current programs and up to seven days of future programming •...

  • Page 32: The Menu System

    The Menu System To display the main menu, press the MENU button. The menu system gives you access to all system functions and settings. The common elements of all menus are noted below. The following icons appear in several menus: Toggle or Step - Press SELECT to toggle (switch) a setting from “on”...
  • Page 33 DIRECTV Mobile Receiver/Controller User’s Guide To move the highlight: Use the joystick to move the highlight within the menus. To select a menu item: Highlight the desired menu item and press the SELECT button to select a main menu item or execute an action.
  • Page 34 Main Menu Tab Screens Program Guide Program Guide Guide Options Theme Times Fav List Fav Setup Options Set Turbo 54-0376 Functions • View and modify the program guide • Filter the program guide by program category • Change the time period shown in the program guide •...
  • Page 35 DIRECTV Mobile Receiver/Controller User’s Guide Main Menu Tab Screens Audio & Video Audio Video Program Director Schedule WatchWizard WWSetup WWResult Channels Purchases Upcoming Past Lock & Limits Lock Fav Setup Ratings Limits View Mail Mail Functions • Set default audio language and alternate audio language •...
  • Page 36 Main Menu Tab Screens System Setup Install Signal Info Features Prefs Remote Test New Card Upgrade Antenna 54-0376 Functions • Change the list of available satellites • Scan the sky for available satellites • Reload the program guide • View satellite signal strength •...
  • Page 37 5 Using Program Guides This section explains how to select a program guide style, use the different guide features, and set guide preferences. Contents Program Guide Styles ......5.3 Using the Program Guide .

  • Page 38: Program Guide Styles

    Program Guide Styles You can set up the program guide to present information using either of two styles: • Grid • Logo The following sections explain how to select a style and describe the features of each style. Selecting a Guide Style To select a guide style, follow the steps below.
  • Page 39 DIRECTV Mobile Receiver/Controller User’s Guide Grid Guide • Easy to see what programs are available at a particular time. • Lists up to seven days of current and upcoming programming. • The program title and description appear above the grid as you highlight each program. Grid Guide Logo Guide •...

  • Page 40: Using The Program Guide

    Using the Program Guide To display the program guide: Press the GUIDE button to bring up the guide. To move the highlight: Use the joystick to move the highlight within the guide. Move the highlight to the right to show future programming.

  • Page 41: Using The Oneline Guide

    DIRECTV Mobile Receiver/Controller User’s Guide Using the OneLine Guide The OneLine Guide, which appears at the bottom of your screen, displays a segment of the program guide, starting with the currently viewed channel. It displays 1, 2, 3, or 4 rows at a time, based on the current guide preferences.

  • Page 42: Using Turbotune For Quick Access To Favorite Channels

    Using TurboTune for Quick Access to Favorite Channels The TurboTune feature gives you quick access to 27 of your favorite channels. Three groups of nine of your favorite channels are available as Turbo 1, Turbo 2, and Turbo 3. Setting TurboTune Channels To set up channels in TurboTune, follow the steps below.
  • Page 43 DIRECTV Mobile Receiver/Controller User’s Guide Adding the Current Channel to TurboTune If you want to add the channel you’re currently watching to TurboTune, follow the steps below. 1. Press the TURBO button to display the TurboTune guide. TurboTune Guide 2. Highlight a vacant channel box (shows “Add Channel”) and press SELECT to add the channel you are watching to the TurboTune guide.

  • Page 44: Setting Guide Preferences

    Renaming TurboTune Groups You can rename each nine-channel TurboTune group to anything you choose, using up to 10 letters, numbers, spaces, etc. For example, Turbo 1 could be renamed “Mom” and Turbo 2 renamed “Dad.” To rename a group, follow the steps below. 1.
  • Page 45 DIRECTV Mobile Receiver/Controller User’s Guide 3. Highlight the menu button for the setting you wish to modify: Guide Style Press SELECT to choose either grid or logo style of program guide. See Section 5-1, “Program Guide Styles,” on page 5.3 for details. Picture In Guide Press SELECT to turn the picture-in-guide feature on/off.
  • Page 46 Using Program Guides Filters Press SELECT to choose either temporary or persistent. If temporary, the filters you apply are active only while the program guide remains onscreen; once you exit the program guide, all filters are cleared. If persistent, the filters you apply remain active after you exit the program guide.
  • Page 47 6 Setting Favorites and Filters This section explains how to set up lists of favorite channels, filter the program guide by category and time, and search for programs based on content. Contents Using Favorite Channel Lists .....6.3 Filtering the Program Guide .

  • Page 48: Using Favorite Channel Lists

    Using Favorite Channel Lists Favorite channel lists help you organize the hundreds of available channels into more manageable groups. Each of the four lists can contain as many or as few channels as you wish. You can customize these groups in several ways. For example, Fav. A could be Dad’s favorite channels, Fav.

  • Page 49: Using Access Controls

    DIRECTV Mobile Receiver/Controller User’s Guide If the Family list has not had any channels added to it, and the receiver is locked, no channels can be viewed without first unlocking the receiver. To avoid this inconvenience, create the Family list before locking the receiver.
  • Page 50 Renaming a Channel List 1. At the Favorite List Setup pane, highlight the Rename button and press SELECT. A Rename List menu appears. You can rename the first three lists. You cannot rename the All or Family lists. 2. Highlight the list you wish to rename and press SELECT.
  • Page 51 DIRECTV Mobile Receiver/Controller User’s Guide Adding and Removing Channels To add or delete a channel from a selected favorite channel list, follow the steps below. To add all available channels to a favorite list: 1. At the Favorite List Setup pane, highlight the Add All button and press SELECT.

  • Page 52: Filtering The Program Guide

    Filtering the Program Guide The Category Filter menu allows you to filter the program guide to show just those channels that match your viewing interests. To filter the guide by program categories, such as movies, sports, or news, follow the steps below. 1.

  • Page 53: Selecting Guide Times

    DIRECTV Mobile Receiver/Controller User’s Guide Selecting Guide Times The Guide Times menu provides easy access to future programming information. To advance the guide to a future day/time period, follow the steps below. 1. Press the GUIDE button twice while watching TV [or select the Guide Options tab from the main menu].

  • Page 54: Using Watchwizard To Search For Programs

    Using WatchWizard to Search for Programs WatchWizard allows you to search for programs using criteria such as rating, showtime, language, and category. You can even search for a specific word found in program titles or descriptions. WatchWizard can store up to eight separate searches using any combination of criteria and text.
  • Page 55 DIRECTV Mobile Receiver/Controller User’s Guide To enter text, use the onscreen keyboard (to enter a letter on the keyboard, highlight the letter and press SELECT). Once you’ve entered the desired text, highlight the OK button and press SELECT. WatchWizard Keyboard Entry If you prefer, you can change the keyboard to a standard (QWERTY) layout.
  • Page 56 Using the Channels Search You can also search for channels that offer a specific type of programming by using the category-based channels search. 1. Press the SEARCH button while watching TV [or select the WatchWizard tab from the main menu]. 2.
  • Page 57 7 Using Access Controls This section explains how to lock and unlock the system using a passcode. It also explains how to set rating and time limits. Contents Locking & Unlocking the System ....7.3 Setting Ratings Limits .

  • Page 58: Locking & Unlocking The System

    Locking & Unlocking the System You can easily set limits to restrict the viewing of satellite TV programming. When accompanied by the channel lists, these limits provide a great degree of control. When you first install the mobile receiver, it will be unlocked.
  • Page 59 DIRECTV Mobile Receiver/Controller User’s Guide 5. The Lock System pop-up panel appears. Enter a four-digit passcode using the remote control’s numeric keypad. 6. Highlight the OK button and press SELECT. To abort the locking process, highlight the Cancel button and press SELECT. 7.

  • Page 60: Setting Ratings Limits

    Unlocking the System To remove the lock and all of its restrictions, follow the steps below. 1. Press the MENU button to access the main menu. 2. Highlight the Lock & Limits tab and press SELECT. 3. Highlight the Lock tab. 4.

  • Page 61: Setting Time Limits

    DIRECTV Mobile Receiver/Controller User’s Guide 4. Highlight the button for the type of programming you want to restrict and press SELECT. 5. Highlight the maximum rating you want to allow (for the selected type of programming) from the pop-up submenu and press SELECT. choose Block All or Allow All instead of setting a specific limit.
  • Page 62 The Max Spending button is not applicable to your TracVision system. 4. Highlight the day of the week that you want to limit and press SELECT. 5. a. If you want to limit the maximum number of viewing hours for that day, highlight the Total Time button and use the remote control’s numeric keypad to enter the limit.

  • Page 63: Other Menu Functions

    8 Other Menu Functions This section explains how to change audio/video settings, schedule future programs, and change system settings. Contents Adjusting Audio Settings ......8.3 Adjusting Video Settings .

  • Page 64: Adjusting Audio Settings

    Adjusting Audio Settings From the Audio Adjustment menu, you can languages for default audio and alternate audio. You can also adjust the left/right balance. To set audio preferences, follow the steps below. 1. Press the AUDIO button [or select the Audio & Video tab from the main menu].
  • Page 65 DIRECTV Mobile Receiver/Controller User’s Guide To set up your default and alternate audio languages, follow the steps below. 1. Press the AUDIO button to access the Audio Adjustment menu. 2. Highlight the Default Audio button (to set your primary language preference) or the Alternate Audio button (to select your alternate language preference) and press SELECT.

  • Page 66: Adjusting Video Settings

    Adjusting Video Settings From the Video Adjustment menu, you can set the screen’s aspect ratio and change the appearance of onscreen displays. To set video preferences, follow the steps below. 1. Press the VIDEO button [or select the Audio & Video tab from the main menu].

  • Page 67: Using The Program Director To Schedule Future Programs

    DIRECTV Mobile Receiver/Controller User’s Guide Using the Program Director to Schedule Future Programs The Program Director allows you to automatically tune to a program at a specific date and time, or tune to a program on a repeating basis. The receiver will turn on (if necessary) and tune to the specified channel at the chosen date and time.
  • Page 68 4. Highlight the Schedule to View button from the Schedule Options pop- up menu and press SELECT. 5. Use the joystick or numeric keypad to choose the desired channel from the channel selection pane. Then highlight the OK button and press SELECT. Channel Selection Pane 54-0376 6.

  • Page 69: Reading Mail From Directv

    DIRECTV Mobile Receiver/Controller User’s Guide Deleting a Scheduled Event To cancel a scheduled event, follow the steps below. 1. Press the MENU button to access the main menu. 2. Highlight the Program Director tab and press SELECT. 3. Highlight the event you want to cancel and press SELECT.

  • Page 70: Setting System Preferences

    View Mail Erasing a Message To permanently remove a message, highlight the Erase button and press SELECT. Messages are automatically deleted as they become outdated or if space is needed for newer incoming messages. Once you erase a message, it cannot be retrieved.
  • Page 71 DIRECTV Mobile Receiver/Controller User’s Guide 4. Highlight the menu button for the setting you wish to modify: Menu Language Press SELECT to choose either English (default) or Spanish for the menu language. The text in all onscreen menus will be shown in the selected language.

  • Page 72: Advanced System Setup Functions

    Advanced System Setup Functions Besides the Remote and Preferences menus described previously, the System Setup menu provides other functions, all of which are rarely, if ever, used. To use the advanced system setup functions, follow the steps below. 1. Press the MENU button to access the main menu. 2.

  • Page 73: Antenna Controls

    DIRECTV Mobile Receiver/Controller User’s Guide Info The System Information pane lists general information about your mobile receiver, including model, ID, access card, and software version. Features The Features pane lists some of the receiver’s special features. Test The Test function performs a simple diagnostics test on the system.

  • Page 74: Antenna Controls

    9 Antenna Controls This section explains how to control the TracVision antenna using the receiver’s onscreen menus. Contents Viewing Current Settings ......9.3 Turning DewShield On/Off .

  • Page 75: Viewing Current Settings

    Viewing Current Settings Follow the steps below to view the antenna’s current settings. 1. Press the MENU button to access the main menu. 2. Highlight the System Setup tab and press SELECT. 3. Highlight the Antenna tab. 4. Highlight the Current Settings button and press SELECT.

  • Page 76: Turning Dewshield On/Off

    Antenna Controls Current Settings Modify Settings Cancel Diagnostics Sat Select DewShield Auto DewShield Off Model ID Model Beeper On : TVR6 Version : 1.4 Beeper Off Tuning Delay Set Primary Antenna Capabilities : Multisat Two-way Set Secondary Show Serial #s...

  • Page 77: Turning The Beeper On/Off

    Antenna Controls Current Settings Modify Settings Cancel Diagnostics Sat Select DewShield Auto DewShield Off Model ID Model Beeper On : TVR6 Version : 1.4 Beeper Off Tuning Delay Set Primary Antenna Capabilities : Multisat Two-way Set Secondary Show Serial #s...

  • Page 78: Designating The Receiver As Primary Or Secondary

    Antenna Antenna Settings Antenna Controls Current Settings Cancel Diagnostics DewShield Auto DewShield Off Model ID Model Beeper On : TVR6 Version : 1.4 Beeper Off Tuning Delay Set Primary Antenna Capabilities : Multisat Two-way Set Secondary Show Serial #s Antenna...
  • Page 79 5. If you want to designate the receiver as the primary receiver, highlight Set Primary. If you want to designate the receiver as a secondary receiver, highlight Set Secondary. Then press SELECT. Receivers are set to “Primary” by default at the factory.

  • Page 80: Switching Satellites

    Antenna Capabilities Antenna Antenna Controls Antenna Settings Current Settings Modify Settings Diagnostics Sat Select Cancel Go to Sat 101 : TVR6 Go to Sat 119 : 1.4 Go to Sat 110 : Multisat Go to Sat 72.5 Two-way Auto Switch 54-0376...
  • Page 81 Antenna Settings Current Settings Modify Settings Diagnostics Sat Select Cancel Model ID Go to Sat 101 Model : TVR6 Go to Sat 119 Version : 1.4 Tuning Delay Go to Sat 110 Antenna Capabilities : Multisat Go to Sat 72.5...

  • Page 82: Changing The List Of Available Satellites

    DIRECTV Mobile Receiver/Controller User’s Guide Changing the List of Available Satellites If your antenna system supports multiple satellites, you can choose which satellites will be active for your system. Follow the steps below to add or remove satellites from the list of supported satellites. 1.

  • Page 83: 10 Troubleshooting

    10 Troubleshooting This section identifies basic problems along with their possible causes and solutions. It also explains what the status lights indicate, how to view diagnostic information, and how to get technical support. Contents 10-1 Five Simple Checks ......10.3 10-2 Troubleshooting Matrix .

  • Page 84: Five Simple Checks

    10-1 Five Simple Checks If you are experiencing a problem, first check the five simple things below. If none of these are the problem, continue troubleshooting using the remainder of this section as a guide. Can the antenna see the satellite? The antenna requires an unobstructed view of the southern sky to receive satellite TV signals.

  • Page 85: Troubleshooting Matrix

    DIRECTV Mobile Receiver/Controller User’s Guide 10-2 Troubleshooting Matrix SYMPTOM System does not power on No video on TV screen Intermittent picture for short intervals System works at rest, but not on the move System does not find satellite System restarts itself Receiver beeps continuously at startup Snowy DIRECTV television picture Picture jumbled or freezing...

  • Page 86: Causes And Solutions To Common Problems

    10-3 Causes and Solutions to Common Problems There are a number of common issues that can affect the signal reception quality or the operation of the TracVision system. The following sections identify these issues and provide potential solutions. Receiver Power Switch Turned Off Your mobile receiver’s power switch (see below) must remain on for the system to work.
  • Page 87 DIRECTV Mobile Receiver/Controller User’s Guide Loose Cable Connectors A loose connector can reduce the signal quality. Check the cable connections at the antenna unit, receiver, RF converter, audio/video components, and other equipment to ensure they are securely attached. Satellite Signal Blocked Satellite signals can be blocked or degraded by tall or solid stuctures such as trees, buildings, mountains, or bridges.
  • Page 88 Receiver Lost Activation Information If you can only access the DIRECTV preview channels, such as channel 100, while all other channels show a message to call Ext. 722, and you have already activated the receiver, the receiver may have lost its stored activation data. This may occur if the receiver is left idle (does not receive a satellite signal) for an extended period of time.
  • Page 89 DIRECTV Mobile Receiver/Controller User’s Guide Favorite Channel List Active If a favorite channel list is active, only channels set up in that list are accessible. Press the remote control’s FAV button to cycle through the lists. See Section 6-1, “Using Favorite Channel Lists,” on page 6.3 for details. Remote Control Not Programmed If you cannot operate a component with the remote control, first ensure that the associated component...
  • Page 90 RF Converter Too Close to Receiver The RF converter must be placed at least three feet away from the receiver. Placing the RF converter closer to the receiver may result in interference, causing the remote control to operate intermittently or not at all. Also make sure the RF converter is not located behind a metal structure.

  • Page 91: System Status Lights

    DIRECTV Mobile Receiver/Controller User’s Guide 10-4 System Status Lights Three status lights on the front of the mobile receiver indicate the current status of the system and can help you identify problems. During normal operation, all three status lights should be lit green. The following tables explain what the different light conditions indicate.
  • Page 92 Light is... Indicates Green Orange Standby Orange, flashing* Overload Fault Light is... Indicates Green Tracking Green, flashing Searching Orange, flashing* Overload No Comm Red, flashing Fault * The RECEIVER and ANTENNA lights both flash orange if an overload or short circuit is detected. 54-0376 RECEIVER Light Indications Description...

  • Page 93: Viewing Diagnostic Information

    DIRECTV Mobile Receiver/Controller User’s Guide 10-5 Viewing Diagnostic Information Follow the steps below to view diagnostics information on the receiver. 1. Using your primary receiver, press the MENU button to access the main menu. 2. Highlight the System Setup tab and press SELECT.

  • Page 94: Viewing Serial Numbers

    Antenna Controls Current Settings Modify Settings Cancel Diagnostics Sat Select DewShield Auto DewShield Off Model ID Model Beeper On : TVR6 Version : 1.4 Beeper Off Tuning Delay Set Primary Antenna Capabilities : Multisat Two-way Set Secondary Show Serial #s...

  • Page 95: Viewing Software Versions

    Antenna Controls Current Settings Modify Settings Cancel Diagnostics Sat Select DewShield Auto DewShield Off Model ID Model Beeper On : TVR6 Version : 1.4 Beeper Off Tuning Delay Set Primary Antenna Capabilities : Multisat Two-way Set Secondary Show Serial #s...

  • Page 96: Technical Support

    10-8 Technical Support The TracVision antenna and mobile receiver/ controller are sophisticated electronic devices; only KVH-authorized technicians have the tools and expertise necessary to diagnose and repair a system fault. Therefore, if you experience any operating problem or require technical assistance, please call or visit your local authorized TracVision dealer.

  • Page 97: Appendices

    Appendices This section provides wiring diagrams and notes for typical TracVision configurations and maps showing the DIRECTV satellites’ elevation angles off the horizon. Contents System Wiring Diagrams ......A.3 Elevation Maps .
  • Page 98 Appendix A System Wiring Diagrams The diagrams on the following pages show how to wire the system for various configurations: Original KVH mobile receiver/controller* AND: No additional receivers One (1) additional mobile receiver/controller Two (2) additional mobile receiver/controllers One (1) standard-def home receiver** Two (2) standard-def home receivers** One (1) additional mobile receiver/controller and one (1) standard-def home receiver** One (1) standard-def digital video recorder (DVR)**...
  • Page 99 DIRECTV Mobile Receiver/Controller User’s Guide Wiring Diagram for a Single Mobile Receiver/Controller KVH Mobile Receiver/Controller Tested to comply with FCC Standards VIDEO AUDIO L S -VIDEO To Video (Option 2) To Video To Audio (Option 1) (Option 1) To Antenna This device complies with Part 15 of the FCC rules.
  • Page 100 Single Mobile Receiver/Controller Audio/Video Connections • To connect the receiver/controller to the TV’s video input, you can choose either of the following options: Option 1 - RCA-type jack Option 2 - S-Video jack • To connect the receiver/controller to the TV’s audio input, you can choose either of the following options: Option 1 - RCA-type jacks...
  • Page 101 DIRECTV Mobile Receiver/Controller User’s Guide Wiring Diagram for Two Mobile Receiver/Controllers To Antenna ANTENNA DC Block (40V) Splitter SECONDARY PRIMARY Stacked Signals Primary KVH Mobile Receiver/Controller (12VDC) Tested to comply This device complies with Part 15 of the FCC rules. Operation is subject C AU T I O N with FCC Standards to the following two conditions: (1) This device must not cause harmful...
  • Page 102 Two Mobile Receiver/Controllers Components Required • Splitter Kit, KVH P/N 72-0177 • (TracVision M3/M2 only) A Splitter Kit is included in the Extra Receiver Kit (P/N 01-0288-01). • The special DC block (40V) splitter included in the Splitter Kit permits communications between the antenna and the primary receiver/controller.
  • Page 103 DIRECTV Mobile Receiver/Controller User’s Guide Wiring Diagram for Three Mobile Receiver/Controllers To Antenna ANTENNA DC Block (40V) Splitter SECONDARY PRIMARY Stacked Signals DC Block ANTENNA (40V) Splitter SECONDARY PRIMARY Stacked Signals Primary KVH Mobile Receiver/Controller (12VDC) Tested to comply This device complies with Part 15 of the FCC rules. Operation is subject C AUT I O N with FCC Standards to the following two conditions: (1) This device must not cause harmful...
  • Page 104 Three Mobile Receiver/Controllers Components Required • Two Splitter Kits, KVH P/N 72-0177 • (TracVision M3/M2 only) A Splitter Kit is included in the Extra Receiver Kit (P/N 01-0288-01). • The special DC block (40V) splitter included in the Splitter Kit permits communications between the antenna and the primary receiver/controller.
  • Page 105 DIRECTV Mobile Receiver/Controller User’s Guide Wiring Diagram for One Mobile Receiver/Controller and One Standard-Def Home Receiver To Antenna ANTENNA DC Block (40V) Splitter SECONDARY PRIMARY Stacked Signal INPUT To TV Destacker OUTPUT / To RECEIVER Unstacked Signal A.10 KVH Mobile Receiver/Controller (12VDC) Tested to comply C AU T I O N with FCC Standards...
  • Page 106 One Mobile Receiver/Controller and One Standard-Def Home Receiver Components Required • Splitter Kit, KVH P/N 72-0177 • Destacker, Single-output, KVH P/N 19-0347 • The special DC block (40V) splitter included in the Splitter Kit permits communications between the antenna and the primary receiver/controller. A standard off-the-shelf splitter will not work.
  • Page 107 DIRECTV Mobile Receiver/Controller User’s Guide Wiring Diagram for One Mobile Receiver/Controller and Two Standard-Def Home Receivers To Antenna ANTENNA DC Block (40V) Splitter SECONDARY PRIMARY Stacked Signal INPUT Destacker (Dual-output) To RECEIVER Unstacked Signals A.12 KVH Mobile Receiver/Controller (12VDC) Tested to comply This device complies with Part 15 of the FCC rules.
  • Page 108 One Mobile Receiver/Controller and Two Standard-Def Home Receivers Components Required • Splitter Kit, KVH P/N 72-0177 • Destacker, Dual-output, KVH P/N 19-0410 • The special DC block (40V) splitter included in the Splitter Kit permits communications between the antenna and the primary receiver/controller. A standard off-the-shelf splitter will not work.
  • Page 109 DIRECTV Mobile Receiver/Controller User’s Guide Wiring Diagram for Two Mobile Receiver/Controllers and One Standard-Def Home Receiver To Antenna ANTENNA DC Block (40V) Splitter SECONDARY Stacked Signals DC Block ANTENNA (40V) Splitter SECONDARY PRIMARY Stacked Signal INPUT To TV Destacker OUTPUT / To RECEIVER Unstacked Signal A.14...
  • Page 110 Two Mobile Receiver/Controllers and One Standard-Def Home Receiver Components Required • Two Splitter Kits, KVH P/N 72-0177 • (TracVision M3/M2 only) A Splitter Kit is included in the Extra Receiver Kit (P/N 01-0288-01). • Destacker, Single-output, KVH P/N 19-0347 • The special DC block (40V) splitter included in the Splitter Kit permits communications between the antenna and the primary receiver/controller.
  • Page 111 DIRECTV Mobile Receiver/Controller User’s Guide Wiring Diagram for One Mobile Receiver/Controller and One Standard-Def DVR To Antenna ANTENNA DC Block (40V) Splitter SECONDARY PRIMARY Stacked Signal INPUT Destacker (Dual-output) To RECEIVER To TV Unstacked Signals A.16 KVH Mobile Receiver/Controller (12VDC) Tested to comply This device complies with Part 15 of the FCC rules.
  • Page 112 One Mobile Receiver/Controller and One Standard-Def DVR Components Required • Splitter Kit, KVH P/N 72-0177 • Destacker, Dual-output, KVH P/N 19-0410 • The special DC block (40V) splitter included in the Splitter Kit permits communications between the antenna and the primary receiver/controller. A standard off-the-shelf splitter will not work.
  • Page 113 DIRECTV Mobile Receiver/Controller User’s Guide Wiring Diagram for One Mobile Receiver/Controller, One Standard-Def Home Receiver, and One Standard-Def DVR To Antenna ANTENNA DC Block (40V) Splitter SECONDARY Stacked Signal Destacker (Dual-output) To RECEIVER Unstacked Signals POWER Multiswitch LHCP/+18V OUT 1 OUT 2 Unstacked Signals...
  • Page 114 One Mobile Receiver/Controller, One Standard- Def Home Receiver, and One Standard-Def DVR Components Required • Splitter Kit, KVH P/N 72-0177 • Destacker, Dual-output, KVH P/N 19-0410 • Multiswitch, KVH P/N 19-0123 • The special DC block (40V) splitter included in the Splitter Kit permits communications between the antenna and the primary receiver/controller.
  • Page 115 DIRECTV Mobile Receiver/Controller User’s Guide Wiring Diagram for Two Mobile Receiver/Controllers and One Standard-Def DVR To Antenna DC Block (40V) Splitter SECONDARY Stacked Signals DC Block ANTENNA (40V) Splitter SECONDARY PRIMARY Stacked Signal INPUT Destacker (Dual-output) To RECEIVER Unstacked Signals A.20 Primary KVH Mobile Receiver/Controller (12VDC) ANTENNA...
  • Page 116 Two Mobile Receiver/Controllers and One Standard-Def DVR Components Required • Two Splitter Kits, KVH P/N 72-0177 • (TracVision M3/M2 only) A Splitter Kit is included in the Extra Receiver Kit (P/N 01-0288-01). • Destacker, Dual-output, KVH P/N 19-0410 • The special DC block (40V) splitter included in the Splitter Kit permits communications between the antenna and the primary receiver/controller.

  • Page 117: Elevation Maps

    Elevation Maps Appendix B Elevation Maps Elevation Map for Satellite 101 Satellite at Equator A.23 54-0376...
  • Page 118 DIRECTV Mobile Receiver/Controller User’s Guide Elevation Map for Satellite 110 Satellite at Equator A.24 54-0376...
  • Page 119 Elevation Maps Elevation Map for Satellite 119 Satellite at Equator A.25 54-0376...
  • Page 120 DIRECTV Mobile Receiver/Controller User’s Guide Elevation Map for Satellite 72.5 A.26 Satellite at Equator 54-0376...
  • Page 121 Index access card, 8.12 accessories, A.3 AC/DC power supply, A.5 activate receiver, 10.6 adjust audio settings, 8.3-8.4 adjust video settings, 8.5 advanced setup, 8.11-8.12 amperage, fuse, 10.5 Antenna light, 9.7, 10.10-10.11 antenna unit connect to receiver, A.4 controls, 9.3-9.10 current settings, 9.3 diagnostics, 10.12 repair, 10.9 serial number, 10.13...
  • Page 122 DIRECTV Mobile Receiver/Controller User’s Guide connecting additional receivers, A.3- A.21 connecting a DVR, A.16-A.21 connectors, receiver, A.4 control multiple receivers, 3.10-3.11 control other components, 3.9 coverage area, 1.5, 10.6 cross talk, 3.10 daylight saving, 8.10 default settings, 8.10 delete mail, 8.9 description, system, 1.4 Designated Market Area (DMA), 10.8 destacker, A.10-A.21...
  • Page 123 ice on antenna, 10.6 icons, channel banner, 4.3 icons, menu, 4.5 INFO button, 3.5 initialize a new access card, 8.12 INPUT button, 3.8, 10.7 install batteries, 3.11 interference, remote controls, 3.10 IR eye, 3.9 joystick, 3.5 keyboard, 6.10 language, menu, 8.10 languages, alternate, 8.3-8.4 54-0376 lights...
  • Page 124 DIRECTV Mobile Receiver/Controller User’s Guide part numbers, accessories, A.3 passcode, 7.4 picture-in-guide, 4.4, 5.10 power indications, 10.10, 10.12 power input, 10.5, A.4-A.5 power switch, receiver, 2.3, 10.5 power off the system, 2.5 power on the system, 2.3-2.4 power supply, A.5 preferences, system, 8.9-8.10 PREV CH button, 3.6 preview channel, 10.3, 10.6, 10.7...
  • Page 125 remote control ID, change, 3.10-3.11 repairs, 10.9 replace batteries, 3.11 reset system, 10.3 RF converter connect to receiver, A.4 description, 1.4 distance from receiver, 10.8, A.5 RF level, 10.12 RF modulator, A.5 S-Video, A.5 safety warning, 3.3, A.3 SAT button, 3.4 satellite(s) available, 10.12 choose, 9.10...
  • Page 126 DIRECTV Mobile Receiver/Controller User’s Guide troubleshoot, 10.1 troubleshooting matrix, 10.4 TURBO button, 3.4 TurboTune, 5.7-5.9 turn beeper on/off, 9.5 turn DewShield on/off, 9.4 turn off the system, 2.5 turn on the system, 2.3-2.4 TV control, 3.6, 3.9 unlock the system, 7.5 unstacked signal, A.11 VCR control, 3.8, 3.9 vehicle power, A.5...
  • Page 127 www.kvh.com KVH Industries, Inc. • 50 Enterprise Center • Middletown, RI 02842-5279 U.S.A . • Phone: (401) 847-3327 • Fax: (401) 849-0045 • E-mail: info@kvh.com © Copyright 2006-2007, KVH Industries, Inc. DIRECTV is a registered trademark of DIRECTV, Inc. KVH, TracVision, and DewShield are official trademarks of KVH Industries, Inc.

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