Ford 2014 FOCUS Owner's Manual page 368

Issue
I am having Possible device
trouble malfunction.
connecting my
device.
SYNC does not This is a device
recognize my limitation.
device when I
turn on the car.
• This is a
Bluetooth audio
does not stream. phone-dependent
feature, OR
• The device is
not connected.
• Your music files
SYNC does not
recognize music may not contain
that is on my the proper artist,
device. song title,
album or genre
information, OR
• The file may be
corrupted, OR
• The song may
have copyright
protection which
does not allow it
to play.
2014 Focus (foc)
Owners Guide gf, 1st Printing, October 2012
USA (fus)
SYNC®
USB and media issues
Possible Possible solution(s)
cause(s)
• Try turning off the device,
resetting the device or removing
the device's battery, then trying
again.
• Make sure you are using the
manufacturer's cable.
• Make sure the USB cable is
properly inserted into the device
and the vehicle's USB port.
• Make sure that the device does
not have an auto-install program or
active security settings.
Make sure you are not leaving the
device in your vehicle during very
hot or cold temperatures.
Make sure the device is connected
to SYNC and that you have pressed
play on your device.
• Make sure that all song details
are populated.
• Some devices require you to
change the USB settings from
mass storage to MTP class.
I n f o r ma t i o n P r o v i d e d b y :
367