True METRIX AIR Owner's Booklet page 54

Troubleshooting (cont.)
3. Meter Bluetooth Smart feature is enabled but test
result was not received by your smartphone.
Reason
Smartphone containing
App linked to your meter
not turned on.
Bluetooth Smart on
your smartphone is
turned off.
Meter not linked with
specific smartphone.
Meter and smartphone
are too far apart.
Your smartphone does
not support Bluetooth
Smart
App not compatible
with Bluetooth Glucose
profile
6
Note: Any interruption in transmission may cancel the
transfer of test results from your meter to your smart-
phone. Results are re-transmitted the next time a
data transfer is started.
For assistance, call 1-800-803-6025, available 24 hours a day, 7 days a week.
Action
Turn on your smartphone.
Turn on Bluetooth Smart
your smartphone.
Link (pair) meter with your
smartphone.
Bring smartphone and meter
within 10 feet of each other.
Unable to use with your
smartphone.
Download compatible mobile
App.
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