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True METRIX AIR Owner's Booklet

Self monitoring blood glucose system.
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SELF MONITORING BLOOD GLUCOSE SYSTEM
Owner's Booklet
Owner's Booklet
Use only with TRUE METRIX
Self Monitoring Blood Glucose

Test Strips

24/7 Customer Consultation
English or Spanish
1-800-803-6025
www.niprodiagnostics.com
Manufactured by:
Fort Lauderdale, FL 33309 U.S.A.
© 2015 Nipro Diagnostics, Inc.
TRUE METRIX and the Nipro Diagnostics logo are
trademarks of Nipro Diagnostics, Inc.
The Bluetooth® word mark and logos are
registered trademarks owned by Bluetooth SIG, Inc.
and any use of such marks by Nipro Diagnostics Inc.
is under license. Other trademarks and
trade names are those of their respective owners.
REA4NPD03 Rev. 5
AIR
®

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Table of Contents

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   Summary of Contents for True METRIX AIR

  • Page 1: Test Strips

    Manufactured by: Fort Lauderdale, FL 33309 U.S.A. © 2015 Nipro Diagnostics, Inc. TRUE METRIX and the Nipro Diagnostics logo are trademarks of Nipro Diagnostics, Inc. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc.
  • Page 2: Fast Test

    SELF MONITORING BLOOD GLUCOSE SYSTEM Fast Test Guide 2 simple steps INSERT APPLY TEST STRIP BLOOD SAMPLE For quick reference only, not intended as a substitute for complete instructions. Please read entire Owner’s Booklet and product Instructions for Use before testing. Expected Results for people without diabetes: Plasma Blood Glucose Result Before eating...
  • Page 3: Introduction And Important Information

    INTRODUCTION: TRUE METRIX® AIR Self Monitoring Blood Glucose System TRUE METRIX AIR is a simple, accurate way to test your whole blood glucose (sugar) level, anytime, anywhere. Our goal is to provide quality healthcare products and dedicated customer service. For questions about TRUE METRIX products, visit our web site at: www.niprodiagnostics.com.
  • Page 4 The TRUE METRIX Self Monitoring Test Strips are for use with the TRUE METRIX AIR Self Monitoring Meter to quantitatively measure glucose (sugar) in fresh capillary whole blood samples drawn from the fingertip or forearm. The TRUE METRIX AIR Self Monitoring Meter measures the current, detects, analyzes and corrects for hematocrit and temperature, and calculates the glucose result.
  • Page 5: Important Information

    For the most accurate results using TRUE METRIX AIR: • Read all product instructions for use before testing. • Use of TRUE METRIX AIR in a manner not specified in this Owner’s Booklet is not recommended and may affect ability to determine true blood glucose levels.
  • Page 6 1-800-803-6025, available 24 hours a day, 7 days a week, for assistance in obtaining control solution. • The TRUE METRIX AIR Self Monitoring Blood Glucose System is for one person use ONLY. DO NOT share your meter or lancing device with anyone, including family members.
  • Page 7 IMPORTANT INFORMATION (cont.): • If you have symptoms of low or high blood glucose, check your blood glucose immediately. If your result does not match the way you feel, repeat the test. If your results still do not match the way you feel, call your Doctor or Healthcare Professional.
  • Page 8: Table Of Contents

    How to Test Control Solution .........18 Testing your Blood Obtaining a Blood Sample ..........22 How to Test Blood ............26 TRUE METRIX AIR System and Laboratory Testing ...30 Results Out of System Range Warning Messages ..31 Meter Set Up Set Time and Date .............32 Set Bluetooth®...
  • Page 9 Care, Cleaning/Disinfecting and Troubleshooting Caring for TRUE METRIX AIR ........44 Changing Battery ..............50 Troubleshooting ..............51 Display Messages ..............53 System Specifications/Chemical Composition ....56 About Bluetooth Smart ............57 Meter Warranty..............60 System Safety Information Electromagnetic Compatibility...........61 Blood Glucose Monitoring System Components .....61 References ................62...
  • Page 10: Know Your System Meter

    Know Your System Meter Top of Meter ① “ ◀ ” Button Decrease numbers in Meter Set Up; add ALT Symbol; move backward by date/time when viewing results and Averages in Memory; scroll through Event Tags to mark results (if feature on). ②...
  • Page 11 Front of Meter Back of Meter ① Display Screen Shows results, messages, user prompts, information. ② Test Port Insert TRUE METRIX Test Strip here, contact blocks facing up. ③ Strip Release Button Releases test strip after testing for disposal. ④ Battery Door Use one non-rechargeable 3V lithium battery (#CR2032), positive (“+”) side up...
  • Page 12 Full Display Screen 10 11 12 1. Result is from Memory 2. Time, Date 3. Time is AM/PM 4. Bluetooth Symbol and Event Tag Symbols 5. Result is 7, 14, 30, 60 or 90 day Average 6. Test Result 7. Control Symbol 8.
  • Page 13: Test Strip

    Test Strip Top of Test Strip ① Contact End - Insert into Test Port with contact blocks facing up. ② Sample Tip - Bring Tip of test strip to top of sam- ple drop (blood or control solution) after Drop Symbol appears in the Display.
  • Page 14 Test Strip Vial Label May 30, 2016 ① Lot Number (LOT) - Used for identification when calling for assistance. ② Expiration Dates (EXP) - Write date first opened on vial label. Discard vial and unused test strips if either 4 months after first opening or date printed next to EXP on vial label has passed, whichever comes first.
  • Page 15: Control Solution

    Control Solution (Control) Control Solution Bottle Label ① Lot Number (LOT) - Used for identification when calling for assistance. ② Expiration Dates (EXP) - Write date first opened on bottle label. Discard bottle if either 3 months after first opening or date printed next to EXP on bottle label has passed, whichever comes first.
  • Page 16: Getting Started

    Getting Started Meter comes with pre-set time and date, and Bluetooth Smart feature on. The Event Tag feature, Ketone Test Alert, and all Test Reminders are off. Before using the meter for the first time or after a battery change, check the time, date, Bluetooth Smart, Event Tags, Alert and Reminders, and update as needed (see Meter Set Up).
  • Page 17: Getting Started

    Getting Started (cont.) Event Tags allow you to tag your blood glucose results to link to the following events: Before meal –test was taken just before a meal, After meal –test was taken 2 hours after the start of a meal, Exercise –...
  • Page 18: Quality Control Testing

    Quality Control Testing To assure you are getting accurate and reliable results, TRUE METRIX AIR offers two kinds of quality Control Tests. These tests let you know that your System is working properly and your testing technique is good. Automatic Self-Test...
  • Page 19: Control Test

    Note: It is important to perform Control Tests with more than one level of control solution. Three levels of TRUE METRIX Control Solution are available for Control Tests. Call 1-800-803-6025, available 24 hours a day, 7 days a week, for assistance in obtaining different levels of control solution.
  • Page 20: How To Test Control Solution

    How to Test Control Solution Use ONLY TRUE METRIX Control Solution with the TRUE METRIX AIR Self Monitoring Meter and TRUE METRIX Self Monitoring Test Strips. 1. Check dates on control solution label and test strip vial label. Do not use control solution or test strips if expiration dates have passed.
  • Page 21 5. Insert test strip into Test Port. Meter turns on. Note: If test strip has been out of the vial too long before testing, an error message appears upon insertion of the test strip into the meter. Contact Blocks Face Up Release and discard old test strip.
  • Page 22 9. With test strip still in meter, touch Sample Tip of test strip to top of drop of control solution. Allow drop to be drawn into test strip. Remove test strip from drop when meter beeps. 10. Dashes appear across the Display to show meter is testing.
  • Page 23 Caution! If Control Test result is outside range, test again. If result is still outside range, system should not be used for testing blood. Call 1-800-803-6025, available 24 hours a day, 7 days a week. 12. After result is shown, Strip Release Button flashes.
  • Page 24: Obtaining A Blood Sample

    Obtaining a Blood Sample WARNING! • The TRUE METRIX AIR Self Monitoring Blood Glucose System is for one person use ONLY. DO NOT share your meter or lancing device with anyone, including family members. Do not use on multiple patients! •...
  • Page 25 Obtaining a Blood Sample (cont.) Refer to lancing device Instructions for Use for detailed instructions. • Never share lancets or lancing device. Lancets are for single use only. Do not re-use. • Do not use venous blood for testing. • To help prevent false high results, wash hands before using the system to test blood, especially after fruit has been handled.
  • Page 26 From Forearm Important Notes Regarding Forearm Testing • Check with your Doctor or Healthcare Professional to see if forearm testing is right for you. • Results from forearm are not always the same as results from fingertip. • Always perform testing using fingertip samples under the following conditions: ~ Within 2 hours of eating, exercise, or taking insulin, ~ If your blood sugar may be rising or falling rapidly...
  • Page 27 4. Recap and remove lancet from lancing device. Caution! The used lancet may be biohazardous. Please discard it carefully according to your healthcare provider's instructions.
  • Page 28: How To Test Blood

    How to Test Blood 1. Check dates on test strip vial being used. Do not use if either 4 months after first opening or after date printed next to EXP on label, whichever comes first. 2. Wash hands (and forearm for alternative site testing).
  • Page 29 5. Lance fingertip or forearm. Allow drop to form (see Obtaining a Blood Sample). 6. With test strip still in meter, touch Sample Tip of test strip to top of blood drop and allow blood to be drawn into test strip. Remove test strip from blood drop immediately after the meter beeps and dashes appear across the Display.
  • Page 30 8. After the test is finished, result is displayed. The Strip Release Button flashes. To mark the result with an Event Tag, make sure that Event Tags are turned on Test Result (see Set Event Tags, Ketone Alert and Test Reminders).
  • Page 31 9. Hold meter with test strip pointing down. Press test strip Release Button to discard test strip in the appropriate container. Meter turns off. Result is stored in Memory with date and time. Note: Removing test strip before result displays cancels the test.
  • Page 32: True Metrix Air System And Laboratory Testing

    Glucose System blood tests should be performed within 30 minutes of a laboratory test. If you have recently eaten, fingerstick results from the TRUE METRIX AIR Self Monitoring Blood Glucose System can be up to 70 mg/dL higher than venous laboratory results.
  • Page 33: Results Out Of System Range Warning Messages

    Results Out of System Range Warning Messages WARNING! Meter reads blood glucose levels from 20-600 mg/dL. If test result is less than 20 mg/dL, “Lo” appears in Display. If test result is greater than 600 mg/dL, “Hi” appears in Display. ALWAYS repeat blood tests to confirm Low (“Lo”) and High (“Hi”) results.
  • Page 34: Meter Set Up

    Meter Set Up Note: If the meter turns off at any time during Set Up, go back to Step #1 under Meter Set Up and begin again. 1. With meter off, press and hold “ • ” Button until the full Display is shown and a series of beeps sound (after about 10 seconds).
  • Page 35 4. The month (number) flashes. To change, press “ ▶ ” or “ ◀ ” Button to select the month. Press “ • ” Button to set. 5. The day (number) flashes. To change, press “ ▶ ” or “ ◀ ” Button to select the day.
  • Page 36: Set Bluetooth® Smart, Event Tags, Ketone Test Alert And Test Reminders

    Set Bluetooth Smart, Event Tags, Ketone Alert and Test Reminders Meter comes with Bluetooth Smart feature turned on. Event Tags, Ketone Test Alert and all Test Reminders are turned off. Note: If the meter turns off at any time during Set Up, go back to Step #1 under Meter Set Up and begin again.
  • Page 37 Event Tags Event Tags are used to mark a test result that was taken during a specific event. 1. After turning on or off the Bluetooth Smart feature, press “ ▶ ” or “ ◀ ” Button Top of Meter to turn Event Tags on or off.
  • Page 38 Test Reminder Up to four Test Reminders per day may be set. Reminder sounds at set time for 10 seconds. Meter comes with all Test Reminders off. To set the Test Reminders: 1. After pressing “ • ” Button to set Ketone Test Alert, Display shows first Reminder setting (A-1).
  • Page 39 4. Turn Reminders on and repeat setting the time for next 3 Reminders (if needed). Exit Set-Up Press and hold “ • ” Button until meter turns off. Meter also turns off after 2 minutes of non use. Set Up choices are saved.
  • Page 40: Meter Memory View Averages

    Meter Memory View Averages The Averages feature allows you to view the average of all your blood glucose results within a 7-, 14-, 30-, 60-, or 90-day period. Control Test results are not included in the Averages. You can review the average of your glucose results from the last 7-, 14-, 30-, 60-, or 90- days.
  • Page 41: View Memory

    View Memory Meter Memory stores 1000 results. When Memory is full, the oldest result is replaced with the newest result. 1. Press and release “ • ” Button. Meter displays 7-, 14-, 30-, 60-, and Memory Symbol 90-day Averages. Press and release “...
  • Page 42: Pairing (connecting) Meter With Your Smartphone

    Pairing (Connecting) Meter with Your Smartphone Pairing enables your meter to upload your results when requested by an App (application) on your smartphone. The meter must have the Bluetooth Smart feature turned on and your smartphone must have an App that is able to receive the results.
  • Page 43 2. Press “ • ” Button on the meter. 3. Follow your smartphone instructions in order to locate TRUE METRIX AIR Self Monitoring meter (look for a device named NiproBGM). Enter the last 6 digits of the meter serial number (found on meter back label) into the smartphone.
  • Page 44 Caution • If you make any changes through the meter set up, turn the meter off and start at Step #2 in order to be able to pair. • Look for the Bluetooth icon on your meter display to confirm it is turned on. You must first pair your smartphone(s) with your meter for test results to be uploaded.
  • Page 45 WARNING! • To prevent other people’s results from being sent, do not let anyone else use your meter to test their blood glucose. This meter is for single patient use only. • To make sure that your results are secure, only let trusted people (doctor, family, etc.) download your results to a computer program or connect to a mobile App.
  • Page 46: Care, Cleaning/disinfecting And Troubleshooting

    Care, Cleaning/Disinfecting and Troubleshooting • Store System (meter, control solution, test strips) in Carrying Case to protect from liquids, dust and dirt. • Store in a dry place at temperatures between 40°F-86°F. DO NOT FREEZE. • Do not keep meter in an area where it may be crushed (i.e.
  • Page 47 To Clean and Disinfect the Meter: 1. Wash hands thoroughly with soap and water. 2. To Clean: Make sure meter is off and a test strip is not inserted. With ONLY PDI Super Sani Cloth Wipes (EPA* reg. no. 9480-4), rub the entire outside of the meter using 3 circular wiping motions with moderate pressure on the front, back,...
  • Page 48 5. Wash hands thoroughly again after handling meter. 6. Verify that the System is working properly by performing an Automatic Self-Test (see Getting Started). Stop using the meter and call Customer Care for assistance at 1-800-803-6025, available 24 hours a day, 7 days a week, if: •...
  • Page 49 Lancing Device Care, Cleaning and Disinfecting Cleaning removes blood and soil from the lancing device. Disinfecting removes most, but not all possible infectious agents (bacteria or virus) from the lancing device, including blood-borne pathogens. • Clean and disinfect immediately after getting any blood on the lancing device or if lancing device is dirty.
  • Page 50 3. To Disinfect: Using fresh wipes, make sure that all outside surfaces of the lancing device remain wet for 2 minutes. Super Sani-Cloths may be purchased at the following places: • Amazon.com, • Officedepot.com or visit your local store, • Walmart.com 4.
  • Page 51 • After each use, wipe bottle tip clean and recap tightly. • Store at temperatures between 36°F-86°F. DO NOT FREEZE. TRUE METRIX Self Monitoring Test Strip Care • Store test strips in original vial only. Do not transfer test strips to new vial or store test strips outside of vial.
  • Page 52: Changing Battery

    Changing Battery A low battery displays Battery Symbol while continu- ing to function. A dead battery displays Battery Sym- bol, beeps, and then turns off. To replace battery: Lift tab on Battery Door. Turn meter over. While holding meter in one hand with Battery Door facing down, tap meter gently on the palm of your other hand to loosen and remove Battery...
  • Page 53: Troubleshooting

    Troubleshooting 1. After inserting test strip, meter does not turn on. Reason Action Test strip inserted upside Remove test strip. down or backwards Re-insert correctly. Test strip not fully Remove test strip. Re-insert inserted test strip fully into meter. Test strip error Repeat with new test strip.
  • Page 54 Troubleshooting (cont.) 3. Meter Bluetooth Smart feature is enabled but test result was not received by your smartphone. Reason Action Smartphone containing Turn on your smartphone. App linked to your meter not turned on. Bluetooth Smart on Turn on Bluetooth Smart your smartphone is your smartphone.
  • Page 55: Display Messages

    Messages Display Reason Action Repeat with new test strip, using capillary whole blood Invalid from the finger or forearm. If error persists, call Hematocrit 1-800-803-6025, available 24 hours a day, 7 days a week. Temperature Move meter and test strips Error to area between 41°F-104°F;...
  • Page 56: Removing Test Strip

    Display Reason Action Retest with new test strip. If error persists, call Test Strip 1-800-803-6025, available 24 Error, or very hours a day, 7 days a week. high blood If you have symptoms such as fatigue, excess urination, glucose result thirst, or blurry vision (higher than follow your healthcare...
  • Page 57 Display Reason Action Do not use meter for testing. Broken Call 1-800-803-6025, Display available 24 hours a day, 7 days a week. WARNING!! WARNING!! Retest with new test Out of Range strip. If result is still - High Results “Hi” (High) >...
  • Page 58: System Specifications/chemical Composition

    Contains FCC ID: 2ADDB-NIPRO-01 Device Compatibility: Smartphones running applications compatible with Bluetooth Glucose Profile Chemical Composition TRUE METRIX Test Strips: Glucose dehydrogenase-FAD (Aspergillus species), mediators, buffers and stabilizers. TRUE METRIX Control Solution: Water, d-glucose, buffers, viscosity enhancing agent, salts, dye and...
  • Page 59: About Bluetooth Smart

    ABOUT BLUETOOTH SMART The TRUE METRIX AIR Self Monitoring Blood Glucose Meter uses Bluetooth Smart to connect wirelessly (pair) with applications (Apps) found on your smartphone that can work with Bluetooth Glucose Profile in order to transmit test results from your meter's memory.
  • Page 60 Note: This meter containing the Bluetooth Smart feature has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 61 If you continue to have problems, contact Customer Care at 1-800-803-6025 available 24 hours a day, 7 days a week. This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
  • Page 62: Meter Warranty

    TRUE METRIX AIR Self Monitoring Limited Lifetime Warranty Nipro Diagnostics, Inc. provides the following Warranty to the original purchaser of the TRUE METRIX AIR Self Monitoring Blood Glucose Meter: Nipro Diagnostics Inc. warrants this meter to be free of defects in materials and workmanship at the time of purchase.
  • Page 63: System Safety Information Electromagnetic Compatibility

    Do not use the meter close to sources of strong electromagnetic radiation, as these may interfere with the proper operation. Blood Glucose Monitoring System Components • TRUE METRIX AIR Blood Glucose Meter • TRUE METRIX Self Monitoring Blood Glucose Test Strips • TRUE METRIX Control Solution •...
  • Page 64: References

    References American Diabetes Association. Diagnosis and Classification of Diabetes Mellitus. Diabetes Care, Volume 37, Supplement 1, January 2014. FDA Public Health Notification: Use of Fingerstick Devices on More than One Person Poses Risk for Transmitting Blood Borne Pathogens: Initial Communication (2010) http://www.fda.gov/ MedicalDevices/Safety/AlertsandNotices/ucm224025.htm.
  • Page 65: Notes

    Notes:...

Comments to this Manuals

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Latest comments:
  • chuck brown Dec 08, 2019 12:48:
    is there a download procedure that will allow me to download my true metrix data to my computer.
  • Eddie Nov 16, 2019 06:51:
    I'm glad this service manual was available.​
    I was able to remedy my problem. In the past I thought the meter used was broken. Kept receiving better model's but now I no longer have to do that because tonight I found out what error code means.
    Tha​nk you for your help.
    Sinc​erely yours
    Edwa​rd J Mayette 111
  • Jim Ross Oct 28, 2019 05:33:
    meter keeps reading W-3. What does this mean?
  • valerie Sep 16, 2019 04:36:
    This is a horrible machine, I have to buy something that actually works
  • Octavia Aug 19, 2019 03:41:
    What does the little characters mean on true metrix air?(Apple​, eaten apple, runner, unhappy face etc).