Troubleshooting - True METRIX AIR Owner's Booklet

Troubleshooting

1. After inserting test strip, meter does not turn on.
Reason
Test strip inserted upside
down or backwards
Test strip not fully
inserted
Test strip error
Dead or no battery
Battery in backwards
Meter Error
2. After applying sample, test does not start (meter does
not beep or begin testing).
Reason
Sample drop too small
Sample applied after two
minute shut-off
Problem with test strip
Problem with meter
For assistance, call 1-800-803-6025, available 24 hours a day, 7 days a week.
Action
Remove test strip.
Re-insert correctly.
Remove test strip. Re-insert
test strip fully into meter.
Repeat with new test strip.
Replace battery.
Battery positive ("+") side
must face up.
Call 1-800-803-6025, available
24 hours a day, 7 days a week.
Action
Repeat test with new test
strip and larger drop.
Repeat test with new test
strip. Apply sample within
2 minutes of inserting test
strip.
Repeat with new test strip.
Call 1-800-803-6025, available
24 hours a day, 7 days a week.
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