Troubleshooting; Contacting Technical Support - OWC Thunderbolt 2 Dock User Manual

• USB 3.0 ports are only bootable on Mid 2013 and later Macs using OS X 10.9.4 or later.
Thunderbolt, FireWire, and Ethernet are bootable on all Macs with a Thunderbolt port.
• To enable support for the Apple SuperDrive, Apple USB keyboard, and iPad 1/2/3 charging,
please install the driver below. You will need to restart your computer afterward.
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2.3 TROUBLESHOOTING

Begin your troubleshooting by verifying that the power cable is connected to the OWC
Thunderbolt 2 Dock and to a power source. If the power cable is connected to a power strip,
make sure that the power switch on the strip is turned on.
Then, simply verify that both ends of the Thunderbolt cable are properly plugged into the
computer and the dock. If the dock is still not working properly, try using a different Thunderbolt
cable or using another Thunderbolt port on the computer or the dock.
You can verify if the dock is communicating with the computer by going into System
Information and clicking on the 'Thunderbolt' category on the left. If the dock is seen by the
computer but one or more connected devices are not, troubleshoot each device individually.
OWC THUNDERBOLT 2 DOCK
If problems persist, consult our frequently asked questions (www.macsales.com/FAQ) or
see Section 2.4 to contact OWC technical support.

2.4 CONTACTING TECHNICAL SUPPORT

8AM - 8PM (CT) Monday - Friday
9AM - 4PM (CT) Saturday
1-800-275-4576 (North America)
+1 (815) 338-8685 (International)
Live chat is available during normal business hours at:
www.macsales.com/livechat
Email support can be reached at:
www.macsales.com/ts_email
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