Plantronics CS50-USB User Manual page 9

TROUBLESHOOTING FOR CS50-USB
Problem Solution
My headset does not work with • Headset may be out of range of the base. Move closer
the base unit. to base unit until the headset is within range. Range
varies with office environment.
• Headset battery needs to be charged. See page 7.
If you are using a laptop that regularly goes into
standby or hibernation, the optional AC power
supply is provided to ensure the headset can be
continuously charged.
• Listening volume is too low. Press the volume up
button on the headset. See page 12.
• You may have to re-subscribe your headset with the
base. See page 18.
• Check compatibility list on www.plantronics.com/
My headset does not work with
SoftphoneCompatibility to ensure your softphone is
my softphone.
compatible for remote answer and disconnect.
• Headset battery needs to be charged. If you are
using a laptop that regularly goes into standby or
hibernation, the AC power supply is available to
ensure the headset can be continuously charged.
• CS50-USB may not be set as the default audio device
in your softphone application.
I cannot hear caller. • Check that all cords are connected correctly.
• Check that the base has power (green indicator light)
and the headset battery is fully charged.
• Headset may be out of range of the base. Move
closer to base unit until the headset is within range.
Range varies with office environment.
• Adjust the listen volume on the headset (see page 12),
softphone and PC audio control.
• Ensure the headset speaker is positioned snugly
over your ear.
• Incorrect softphone model selected. Be sure you
have selected the correct softphone model through
the software.
• You may need to resubscribe the headset. See page 18.
Callers cannot hear me.
• Headset is muted. Press the mute button on headset
to unmute the microphone. See page 12.
• Headset microphone boom aligned incorrectly.
Align the headset boom with your mouth.
• Speak volume is too low. Increase the speak volume
on your softphone until you can be heard by callers.
If the volume is still too low, increase the microphone
level on your computer.
• Headset battery needs to be charged. See page 7.
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Problem Solution
Sound in headset is distorted. • Lower the listen volume on your softphone until
I can hear echo in headset. the distortion disappears.
• If the distortion is still present, lower the listen
volume control on the computer.
• Adjust volume on headset. See page 12.
I can hear too much background • Speak volume is too high. Lower the speak volume
on your softphone until the noise disappears. If the
conversation or noise.
noise is still present, lower the microphone volume
control on the computer.
I hear static that does not allow • Link to headset is lost. Try to reestablish a link by
me to communicate. pressing the call control button.
• Unplug the USB charger first, then unplug the AC
charger (if used) from the base for 5 seconds. Plug the
USB charger back in first, then AC adapter (if used)
to power back up.
• Reset the whole system as described on page 18.
People I talk to can hear a buzz • Move the CS50-USB base further away from your phone.
in the background.
• AC charger is plugged into a power strip. Plug the
AC charger into the wall directly.
The other headset I was using
• The CS50-USB will set itself as the default audio
to listen to music does not work device in Windows.
Windows
any more.
change the device used for audio.
My headset stops responding • Headset may require reset. See page 18.
to button presses.
• Headset battery needs to be charged. See page 7.
• If you are using a laptop that regularly goes into
standby or hibernation, the optional AC power
supply is provided to ensure the headset can be
continuously charged.
Battery talk time performance
• Battery is going bad; replace the battery with a
new battery pack. Call Plantronics at 1-800-544-4660
is significantly degraded even
ext. 5538. See page 19.
after a full charge.
Headset is uncomfortable when
• Try changing earloop sizes. Experiment to find the
best fit or use the over-the-head band supplied.
worn in over-the-ear mode.
I hear beeps in the headset. • One beep every 10 seconds is caused by a low battery
warning. Recharge battery by returning headset to
the base charging cradle for one to three hours until
charge light stays lit or quits blinking.
• Two beeps is an out of range warning. Move closer
to the base.
• Three beeps every 15 seconds indicate your mute is on.
Press the mute button once to turn mute off.
® Use the Audio settings in
under Sounds and Audio Devices to
®
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