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Maintenance and Repairs
Maintenance and repairs can be performed by any
qualified service outlet; however, warranty
repairs must be performed by an authorized dealer
except in an emergency situation when a
warranted part or a warranty station is not
reasonably available to the vehicle owner.
In an emergency, where an authorized dealer is
not reasonably available, repairs may be
performed at any available service establishment
or by the owner, using any replacement part.
Chevrolet will consider reimbursement for
the expense incurred, including diagnosis, not to
exceed the manufacturer's suggested retail
price for all warranted parts replaced and labor
charges based on Chevrolet's recommended time
allowance for the warranty repair and the
geographically appropriate labor rate. A part not
being available within 10 days or a repair not being
completed within 30 days constitutes an
emergency. Retain receipts and failed parts in
order to receive compensation for warranty repairs
reimbursable due to an emergency.
If, in an emergency situation, it is necessary to
have repairs performed by other than a Chevrolet
dealer and you believe the repairs are covered
by emission warranties, take the replaced
parts and your receipt to a Chevrolet dealer for
reimbursement consideration. This applies to both
the Federal Emission Defect Warranty and
Federal Emission Performance Warranty.
Receipts and records covering the performance of
regular maintenance or emergency repairs
should be retained in the event questions arise
concerning maintenance. These receipts and
records should be transferred to each subsequent
owner. GM will not deny warranty coverage
solely on the absence of maintenance records.
However, GM may deny a warranty claim if
a failure to perform scheduled maintenance
resulted in the failure of a warranty part.
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