Customer Information; Procedure - GMC 2016 Acadia User Manual

336

Customer Information

Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 336
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 338
Customer Assistance for Text
Telephone (TTY) Users . . . . . 338
Online Owner Center . . . . . . . . . 339
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 339
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 340
Scheduling Service
Appointments . . . . . . . . . . . . . . . 342
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 342
Collision Damage Repair . . . . . 343
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 345
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 346
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 346
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 347
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 347
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 347
Event Data Recorders . . . . . . . . 348
®
OnStar . . . . . . . . . . . . . . . . . . . . . . 348
Infotainment System . . . . . . . . . . 349
Customer Information
Customer Satisfaction

Procedure

Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be