Pc-Doctor For Windows; Pc-Doctor For Dos - Acer Lenovo 3000 J Series User Manual

Notes:
1. You can download the latest version of the diagnostic programs from
http://www.lenovo.com/support/. Type your machine type into the Use
Quick Path field and click Go to find the downloadable files that are specific to
your computer.
2. If you are unable to isolate and repair the problem yourself after you run
PC-Doctor for Windows and PC-Doctor for DOS, save and print the log files
created by both diagnostic programs. You will need the log files when you
speak to a Lenovo technical support representative. (The log file created by
PC-Doctor for Windows is automatically saved in C:\PCDR\DETAILED.TXT.)

PC-Doctor for Windows

PC-Doctor for Windows is a diagnostic program that works through the Windows
operating system. The PC-Doctor for Windows diagnostic program enables you to
view symptoms and solutions for computer problems, access the Lenovo
troubleshooting center, update system drivers, and review system information.
To open PC-Doctor for Windows, click Start from the Windows desktop, select All
Programs, select PC-Doctor for Windows, and click PC-Doctor for Windows.
Follow the instructions on the screen. For additional information about running the
diagnostic program, refer to the PC-Doctor for Windows help system.
If you still suspect a problem after PC-Doctor for Windows runs successfully, run
PC-Doctor for DOS to help you diagnose your computer problem.

PC-Doctor for DOS

The PC-Doctor for DOS diagnostic program is part of the Rescue and Recovery
workspace and runs independently of the Windows operating system. Use
PC-Doctor for DOS, if you are unable to start the Windows operating system or if
PC-Doctor for Windows has not been successful in isolating a possible problem.
You can run PC-Doctor for DOS from a diagnostic CD image or diagnostic
diskettes that you create. You can also run PC-Doctor for DOS from the Rescue and
Recovery workspace.
Note: Be sure to create a diagnostic CD image or diagnostic diskettes in case you
are unable to run PC-Doctor for DOS from the Rescue and Recovery
workspace.
Creating a diagnostic CD image
To create a diagnostic CD image, download a self-starting bootable CD image
(known as an .iso image) of the diagnostic program from http://
www.lenovo.com/support/. After you download the image, you can create the CD
using any CD burning software.
If your computer does not have a CD burner or you do not have Internet access,
see "Creating diagnostic diskettes."
Creating diagnostic diskettes
To create diagnostic diskettes, download the PC-Doctor for DOS diagnostic
program from http://www.lenovo.com/support/ onto two blank, formatted
diskettes.
If you do not have Internet access, create the diagnostic diskettes using the
following procedure:
Chapter 7. Troubleshooting and diagnostics
55