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Acer Veriton 3700G Service Manual

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See also: User Manual
Veriton 7700G/5700G/3700G
Service Guide
Service guide files and updates are available
on the AIPG/CSD web; for more information,
please refer to
http://csd.acer.com.tw
PRINTED IN TAIWAN

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Summary of Contents for Acer Veriton 3700G

  • Page 1 Veriton 7700G/5700G/3700G Service Guide Service guide files and updates are available on the AIPG/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN...

  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made on Veriton 7700G/5700G/3700G service guide. Date Chapter Updates Add information about the hidden pages. 12/17/2004 Ch2 System Utilities...
  • Page 3 Copyright Copyright © 2003 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 4 Conventions The following conventions are used in this manual: Screen messages NOTE WARNING CAUTION IMPORTANT Denotes actual messages that appear on screen. Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 5 DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 6: Table Of Contents

    Features ......... 2 Front Panel for Veriton 3700G ......4 Rear Panel for Veriton 3700G .

  • Page 7: Chapter 1 System Specifications

    System Specifications Overview The Veriton 7700G/5700G/3700G supports Intel Technology, adding intelligence to help manage and prioritize multiple threads received from the microprocessor. The combination of 915G+ICH6 chipset Architecture and Intel which gives more performance than other processors. It also provide 1 PCI-Express x 16 slot for add-on graphic solution, 1 PCI-Express x 1 slot and 2 PCI slots(support PCI 2.2 spec.), 4 Dual channel DDR1 memory slot(support up to 4GB), two parallel ATA device, four serial ATA devices(hard drive disks), and on board Gigabit LAN, on board Audio function.

  • Page 8: Features

    Features Performance ® Intel Pentium 4 Prescott (Socket T) supporting FSB up to 800 MHz Intel Hyper-Threading Technology Intel 915G/ICH6 chipset Memory Four DDR DIMM connectors supporting dual channel interleaved model Socket Type: Dual Channel DDR333/400 184pin socket Socket Quantity: 4 Capacity: 128MB-4GB Graphics Intel Grantsdale-G on-die graphic solution...
  • Page 9 Controls and Indicators One dual color LED forPower(Green)/Suspend(Orange) One single color LED for HDD(Green) One single color LED for LAN Active/Link(Green) One Power Switch Hardware Monitor Controller: SMSC LPC47M182-NR+Management ASIC Heceta 6e Monitor CPU/System temperature Monitor CPU FAN speed Monitor Voltage Chapter 1...

  • Page 10: Front Panel For Veriton 3700G

    Front Panel for Veriton 3700G The computer’s front panel consists of the following: Label Icon Floppy drive LED Floppy drive eject button Optical drive Stop/Eject Button Power button Description Chapter 1...
  • Page 11 Label Icon Power LED LAN activity LED Hard disk drive activity LED One button recovery slot USB ports Headphone-out port Microphone-in port (front)* NOTE: *The system has two microphone-in ports (front and rear). Chapter 1 Description...

  • Page 12: Rear Panel For Veriton 3700G

    Rear Panel for Veriton 3700G Chapter 1...
  • Page 13 Label Icon NOTE: * The system has two microphone-in ports (front and rear). NOTE: ** The CRT monitor port is automatically disabled when an add-on VGA card is installed into the system (for Intel 915G chipset). Connect the monitor to the VGA port instead. Chapter 1 Color Description...

  • Page 14: Front Panel For Veriton 5700G

    Front Panel for Veriton 5700G The computer’s front panel consists of the following: Label Icon Floppy drive eject button Floppy drive LED One button recovery slot Headphone-out port Microphone-in port (front)* USB ports Power button Optical drive Stop/Eject Button Description Chapter 1...
  • Page 15 Label Icon Power LED LAN activity LED Hard disk drive activity LED Optical drive Stop/Eject Button NOTE: *The system has two microphone-in ports (front and rear). Chapter 1 Description...

  • Page 16: Rear Panel For Veriton 5700G

    Rear Panel for Veriton 5700G Label Icon Color Description White Network port Black USB ports Black USB ports Pink Microphone-in jack (rear)* Lime Audio-out/Line-out jack Light blue Audio-in/Line-in jack Blue CRT/LCD monitor port** Burgundy Parallel/printer port Teal or Turquoise Serial port Chapter 1...
  • Page 17 Label Icon NOTE: * The system has two microphone-in ports (front and rear). NOTE: ** The CRT monitor port is automatically disabled when an add-on VGA card is installed into the system (for Intel 915G chipset). Connect the monitor to the VGA port instead. Chapter 1 Color Description...

  • Page 18: Front Panel For Veriton 7700G

    Front Panel for Veriton 7700G The computer’s front panel consists of the following: Label Icon USB ports Microphone-in port (front)* Speak-out/line-out port Description Chapter 1...
  • Page 19 Label Icon Optical drive Stop/Eject Button Optical drive Stop/Eject Button Floppy drive LED Floppy drive eject button One button recovery slot Power button Power LED LAN activity LED Hard disk drive activity LED NOTE: *The system has two microphone-in ports (front and rear). Chapter 1 Description...

  • Page 20: Rear Panel For Veriton 7700G

    Rear Panel for Veriton 7700G Label Icon Color Description White Network port Black USB ports Black USB ports Chapter 1...
  • Page 21 Label Icon NOTE: * The system has two microphone-in ports (front and rear). NOTE: **The CRT monitor port is automatically disabled when an add-on VGA card is installed into the system. Connect the monitor to the VGA port instead. Chapter 1 Color Description Light blue...

  • Page 22: System Block Diagram

    System Block Diagram PCI Express Graphics (DVO Multiplexed Interface) Integrated Graphics VGA Output SATA port 3 SATA port 2 SATA port 1 SATA port 0 Primary ATA IDE TPM 1.1 Firmware (FWH) Floppy Serial Ports Parallel PS/2 Port LGA775 Pentium(R) 4 process or Graphics &...

  • Page 23: Keyboard

    Keyboard The keyboard has full-sized keys that include separate cursor keys, two Windows keys, and twelve function keys. Lable Sleep button Internet/E-mail/Search keys Multimedia keys Volume control/Mute keys Chapter 1 Description Puts the system to sleep when pressed this button. Consist of three buttons: •...
  • Page 24 Lable Scroll Lock Key Num Lock Key Cursor keys Application key Windows logo key Caps lock Function keys Palm rest Description When activated, the screen moves one line up or down when you press the up arrow or down arrow respectively. Take note that work with some applications.

  • Page 25: Hardware Specifications And Configurations

    Hardware Specifications and Configurations Processor Item Type Slot Speed Minimum operating speed BIOS Item BIOS code programmer System BIOS version BIOS ROM type BIOS ROM size Support protocol Boot from CD-ROM feature Support to LS-120 drive Support to BIOS boot block feature Yes System Memory Item Memory socket number...
  • Page 26 Cache Memory L2 Cache RAM size L2 Cache RAM speed L2 Cache function control Video Interface Item Video controller Features (for Intel 915G) Audio Interface Item Audio controller Audio controller resident bus Audio function control Mono or stereo Resolution Compatibility Sampling rate MPU-401 UART support Microphone jack...
  • Page 27 Floppy disk drive Interface Tracks Rotational speed (RPM) Read/write heads Encoding method Power requirement (max) Startup (peak) Maximum Seeking (RMS) Voltage tolerance (V) MTBF (Mean Time Between Failure) Floppy disk drive controller Floppy disk drive controller resident bus Support FDD format Parallel Port Item Parallel port controller...

  • Page 28: Environmental Requirements

    Main Board Major Chips Item North Bridge South Bridge Super I/O controller Audio Codec LAN controller HDD controller Keyboard controller Environmental Requirements Item Temperature Operating Non-operating Non-operating Humidity Operating Non-operating Electrostatic Discharge Susceptibility(ESD) Air Discharge: Contact Discharge: Vibration test criteria operating: Non-operating Power Supply...
  • Page 29 Power Supply Item 7700G Electrical Design 1. Design for Intel Features Grantsdale/ICH6 series chipset system 2. Voltage covered +5V, +3.3V,+12V,+5VSB, -12V 3. Support both PFC/Non- Acoustic criteria Item 7700G Operator Idle 35dBA or under(under mode Windows OS) Bystander Idle 30dBA or under(under mode Windows OS) Chapter 1...

  • Page 30: Chapter 2 System Utilities

    Chapter 2 System Utilities Most systems are already configured by the manufacturer or the dealer. There is no need to run Setup when starting the computer unless you get a Run Setup message. The Setup program loads configuration values into the battery-backed nonvolatile memory called CMOS RAM. This memory area is not part of the system RAM.

  • Page 31: Entering Setup

    Entering Setup To enter Setup, press the key NOTE: You must press The Setup Utility main menu then appears: The above screen is the BIOS Utility Basic Level screen. It allows you to view and change only the basic configuration of your system. The command line at the bottom of the menu tells you how to move within a screen and from one screen to another.

  • Page 32: Frequency Control

    Parameter Power Management Setup PC Health Status Frequency Control Load Default Settings Set Supervisor/User Password The supervisor/user password can be set up through this menu. Save & Exit Setup Exit Without Saving When you press the Alt+F4, the hidden page wil replace the origional one. CMOS Setup Utility-Copyright ©...

  • Page 33: Product Information

    Product Information The screen below appears if you select Product Information from the main menu: The Product Information menu contains general data about the system, such as the product name, serial number, BIOS version, etc. These information is necessary for troubleshooting (maybe required when asking for technical support).
  • Page 34 Chapter 2...
  • Page 35 The following table describes the parameters found in this menu: Parameter Product Name Serial Number Main Board ID SMBIOS Version System BIOS Version System BIOS Release Date Description Displays the model name of your system. Displays your system’s serial number. Displays the main board’s identification number.

  • Page 36: Standard Cmos Features

    Standard CMOS Features Select “Standard CMOS Features” from the main menu to configure the drives installed in your system. The following screen shows the Disk Drives menu: The following table describes the parameters found in this menu. Parameter Date Lets you set the date following the weekday-month-day- year format Time Lets you set the time following the hour-minute-second...
  • Page 37 Parameter IDE Channel 1 Slave Lets you configure the hard disk drive connected to the slave port of IDE channel 1. To enter the IDE Channel 1 Slave setup, press The IDE CD-ROM is always automatically detected. Floppy A Allows you to configure your floppy drive A. Halt On This parameter enables you to control the system stops in case of Power-on self-test (POST) errors.
  • Page 38 IDE Channel 0/1 Master/Slave The following screen appears if you select any of the IDE drive parameters: The following table describes the parameters found in this menu. Parameter IDE HDD Auto-Detection Auto-detects your hard disk drive. Chapter 2 Description Press Enter Options...
  • Page 39 Parameter IDE Channel 0 Master/Slave Displays the device type IDE Channel 1 Master/Slave Type Specifies the IDE configuration mode for IDE devices. User allows capabilities to be changed. Auto fills-in capabilities from ATA/ATAPI device LBA/Large Mode Displays whether automatic translation mode is enabled for the hard disk.

  • Page 40: Advanced Bios Features

    Advanced BIOS Features The following screen shows the Advanced BIOS Features. The following table describes each Advanced BIOS Features parameter. Settings in boldface are the default and suggested settings. Parameter Virus Warning Slient Boot Quick Power On Self Test First Boot Device Second Boot Device Chapter 2 Description...
  • Page 41 Parameter Third Boot Device Boot Up NumLock Status Gate A20 Option APIC Mode ASF support Description This parameter allows you to specify the system boot up search sequence. Sets the NumLock status when the system is powered on. Setting to On will turn on the NumLock key when the system is powered on.

  • Page 42: Integrated Peripherals

    Integrated Peripherals The following table describes each Integrated Peripherals parameter. Settings in boldface are the default and suggested settings. Parameter USB Host Controllers This setting is used to enable/disable the onboard USB controller. USB 2.0 Support Set to Enabled if you need to use any USB 2.0 device in the operating system that does not support or have any USB 2.0 driver installed, such as DOS.
  • Page 43 Parameter Onboard Audio Auto allows the motherboard’s BIOS to detect whether you’re using any audio device. If so, the onboard audio controller will be enabled. If not, the onboard audio controller will be disabled. If you want to use different controller cards to connect audio connectors, set the field to Disabled.
  • Page 44 Parameter ATA/IDE Configuration Legacy IDE Channels PS/2 Mouse/Keyboard Support Chapter 2 Description Configures the ATA/IDE. Disabled:Select to disable all IDE/ATA channels. Compatible:Select to enable four IDE/ATA channels. Enhanced:Select to enable using all six IDE/ATA channels simultaneously. You will be asked to configure the Legacy IDE channels if you set the ATA/IDE Configuration to Compatible.

  • Page 45: Power Management Setup

    Power Management Setup The Power Management menu lets you configure the system power-management feature. It works only in APM mode. IMPORTANT:If an ACPI-aware operating system such as Windows 98 or Windows 2000 is installed in ACPI mode, the operating system will use the ACPI interfaces. Then the settings in Power Management page is non-effective.
  • Page 46 The following table describes the parameters found in this menu. Parameter ACPI Suspend Type USB Device Wakeup From S3/S4 CPU Throttling Restore on AC Power Loss Wake-Up by LAN Wake-Up by PCI PME Resume by Alarm NOTE: In ACPI mode: Valid-S5 and S4. In APM mode: Valid- shutdown Chapter 2 Description This item specifies the power saving modes for...
  • Page 47 When you press the Alt+F4, the hidden page wil replace the origional one. CMOS Setup Utility-Copyright © 1985-2004, American Megatrends, Inc. ACPI Configuration ACPI Function ACPI Suspend Type USB Device Wakeup From S3/S4 [Disable] APM Configuration Power Button Mode CPU Throttling Restore on AC Power Loss Wakeup by LAN Wakeup by PCI Card...
  • Page 48 PnP/PCI Configuration CMOS Setup Utility-Copyright © 1985-2004, American Megatrends, Inc. Plug & Play O/S PCI Latency Timer PCI IDE BusMaster : Move Enter: Select Note that this page will be displayed with pressing Alt+F4 only.The following table describes the parameters found in this menu: Parameter Plug&Play OS...

  • Page 49: Pc Health Status

    PC Health Status Parameter Chassis Intrusion Detect CPU Temperature, Ambient Temperature, VCore (From VID), +2.5V Vccp, +3.3V, +5V, +12V, HVcc, +1.5V, +1.8V, CPU FAN Speed, System FAN Speed Description The field enables or disables the feature of recording the chassis intrusion status and issuing a warning message if the chassis is once opened.

  • Page 50: Fan Control

    Fan Control IF you press Alt+F4, the Fan Control page will be displayed. CMOS Setup Utility-Copyright © 1985-2004 American Megatrends, Inc. Heceta6 Configuration CPU Temp. Tmin (0-100'C) Local Temp. Tmin (0-100'C) Remote2 Temp. Tmin (0-100'C) CPU Temp. Local Temp. Remote2 Temp. Trange CPU Fan Enhanced Acoustic Mo [Enabled] Local Enhanced Acoustic Mo...

  • Page 51: Frequency Control

    Frequency Control The following table describes the parameters found in this menu. Parameter CPU Clock Ratio Core Clock Frequency to System Bus Ratio (RO) Auto Detect PCI CLK This option allows you to enable/disable the feature of auto detecting the clock frequency of the installed PCI bus. Spread Spectrum If you enable spread spectrum, it can significantly reduce the EMI (Electro Magnetic Interference) generated by the...
  • Page 52 CMOS Setup Utility-Copyright © 1985-2004, American Megatrends, Inc. Processor Speed: 3.00GHz System Bus Speed: 800GHz System Memory Speed: 400GHz Hyper Threading Technology Auto Detecte PCI Clock Spread Spectrum : Move Enter: Select For additional items: Parameter Hyper Threading Technology This option allows you to enable/disable the feature of the Hyper Threading Technology.

  • Page 53: Load Optimized Settings

    Load Optimized Settings You need to reload the BIOS default settings every time you make changes to your system hardware configuration (such as memory size, CPU type, hard disk type, etc.); otherwise, BIOS will keep the previous CMOS settings. Selecting this option displays the following dialog box: Choosing Yes enables BIOS to automatically detect the hardware changes that you have made in your system.

  • Page 54: System Security

    System Security The Setup program has a number of security features to prevent unauthorized access to the system and its data. Set Supervisor Password To set a password: At the prompt, type your password. Your password can be up to 8 alphanumeric characters. When you type the characters, they appear as asterisks on the password screen box.

  • Page 55: Set User Password

    Set User Password IMPORTANT:To show the “Set User Password”: 1. Choose “Set Supervisor Password” and press 2. Type the password and then press 3. Confirm the password, and then press 4. The screen as below with “Set User Password” enabled will be shown. To set a password: At the prompt, type your password.
  • Page 56 Clear CMOS Follow these steps to bypass the password: Reset CMOS, by adjusting J8J3 to 2-3 Reboot the system. Adjust the JP2 back to 1-2 Please refer to the following NOTE: JBAT1: Clear CMOS CMOS Check Normal Clear CMOS Chapter 2...

  • Page 57: Save & Exit Setup

    Save & Exit Setup Highlight this item and press <Enter> to save the changes that you have made in the Setup Utility and exit the Setup Utility. When the Save and Exit dialog box appears, press <Y> to save and exit, or press <N> to return to the main menu.

  • Page 58: Exit Without Saving

    Exit Without Saving Highlight this item and press <Enter> to discard any changes that you have made in the Setup Utility and exit the Setup Utility. When the Exit Without Saving dialog box appears, press <Y> to discard changes and exit, or press <N> to return to the main menu.
  • Page 59 Chapter 2...

  • Page 60: Chapter 3 Machine Disassembly And Replacement

    Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the Veriton 3700G, 5700G and 7700G desktop computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge...

  • Page 61: General Information

    General Information Before You Begin Before proceeding with the disassenbly procedure, make sure that you do the following: Turn off the power to the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system. Chapter 3...

  • Page 62: Vt 3700G Disassembly Flow Chart

    VT 3700G Disassembly Flow Chart Chapter 3...

  • Page 63: Standard Disassembly Procedure

    Standard Disassembly Procedure This section tells you how to disassemble the system when you need to perform system service. Please also refer to the disassembly video, if available. CAUTION: Before you proceed, make sure you have turned off the system and all peripherals connected to it. Opening the Housing This section tells you how to open the housing cover when you need to install additional components inside the system unit.
  • Page 64 Disconnect the ODD power cable and ODD cable from the ODD. Disconnect the SATA power cable and the SATA cable. Pull the ODD lock and then detach the ODD from the frame. Pull the FDD lock and then detach the FDD from the frame. Press the right and left SATA HDD holders and then detach the SATA HDD carefully.
  • Page 65 10. Remove the left and right HDD holders. Removing the Internal Cables/Connectors and Memory Disconnect the main power from the main board. Disconnect the 12-voltage power connector from the main board. Disconnect the ODD and FDD from the main board. Press the leavers on the both sides of the DIMM socket outward to release the DIMM, and then gently pull the DIMM out to remove it.
  • Page 66 Disconnect the front panel audio connector from the main board. Disconnect the two front USB connectors from the main board.. Disconnect the LAN LED connector and the AUX connector from the main board. Disconnect the one button recovery connector, chassis intrusion switch connector, front panel connectors, and system fan connector from the main board.
  • Page 67 Remove the four screws on both side of the fan sink. Remove the CPU fan sink from the main board. Pull the socket lever up to 90 degree and then open the socket cover. pull out the CPU from the socket. Put the socket lever back to the original position.
  • Page 68 Detach the main board from the lower case carefully.. Removing the Upper case Remove one screw holding the upper cover. Remove the upper cover as the picture shows. Removing the Intrusion Alarm, LED Module and Daughter Board Module Remove the two screws holding the intrusion alarm, and then take out the intrusion alarm. Disconnect the front panel audio connector from the daughter board.
  • Page 69 Remove the two screws holding the daughter board. Remove the daughter board from the daughter board bracket. Pull the internal speaker cable, front panel cables, LAN LED cable and one button recovery cable as the video shows. Remove one screw holding the LED module holder. 10.
  • Page 70 12. Pull out the reset cable carefully. Chapter 3...

  • Page 71: Vt 5700G Disassembly Flow Chart

    VT 5700G Disassembly Flow Chart...

  • Page 72: Standard Disassembly Procedure

    Standard Disassembly Procedure This section tells you how to disassemble the system when you need to perform system service. Please also refer to the disassembly video, if available. CAUTION: Before you proceed, make sure you have turned off the system and all peripherals connected to it. Opening the Housing This section tells you how to open the housing cover when you need to install additional components inside the system unit.
  • Page 73 Pull the ODD lock and then detach the ODD from the frame. Disconnect the FDD power cable and FDD cable from the FDD. Pull the FDD lock and then detach the FDD from the frame. Disconnect the SATA power cable and the SATA cable. Press the right and left SATA HDD holders and then detach the SATA HDD carefully.
  • Page 74 11. Remove the left and right HDD holders. Removing the Internal Cables/Connectors and Memory Disconnect the main power and alternate power connector from the main board. Disconnect the 12-voltage power connector from the main board. Disconnect the ODD, FDD and SATA cable from the main board. Press the leavers on the both sides of the DIMM socket outward to release the DIMM, and then gently pull the DIMM out to remove it.
  • Page 75 Disconnect the LAN LED connector from the main board. Detach the hatch. Detach the modem card from the main board. 10. Disconnect the one button recovery connector, chassis intrusion switch connector, front panel connectors, and system fan connector from the main board. Removing the CPU Fan Sink, CPU and System Fan Disconnect the CPU fan connector from the main board.
  • Page 76 Remove the CPU fan sink from the main board. Pull the socket lever up to 90 degree and then open the socket cover. pull out the CPU from the socket. Put the socket lever back to the original position. Remove the four screws holding the system fan Take out the system fan.
  • Page 77 Removing the LED Module and Daughter Board Module Remove one screw holding the LED module holder. Remove the LED module as the picture shows. Remove the two screws holding the intrusion alarm, and then take out the intrusion alarm. Remove one screw holding the daughter board bracket. Remove the daughter board module as the picture shows.
  • Page 78 Remove the daughter board from the daughter board bracket.

  • Page 79: Vt 7700G Disassembly Flow Chart

    VT 7700G Disassembly Flow Chart...

  • Page 80: Standard Disassembly Procedure

    Standard Disassembly Procedure This section tells you how to disassemble the system when you need to perform system service. Please also refer to the disassembly video, if available. CAUTION: Before you proceed, make sure you have turned off the system and all peripherals connected to it. Opening the System Turn off the system power and unplug all cables.
  • Page 81 Disconnect the SATA power cable . Disconnect the SATA cable. Pull the ODD lock and then detach two ODD from the frame. Pull the FDD lock and then detach FDD from the frame. Detach the SATA HDD1, SATA HDD2 from the frame. Remove the left ODD holder.
  • Page 82 10. Remove the left and right SATA HDD holders. Removing the Internal Cables/Connectors and Memory Disconnect the main power and alternate power connector from the main board. Disconnect the 12-voltage power connector from the main board. Disconnect the ODD and FDD cable from the main board. Press the leavers on the both sides of the DIMM socket outward to release the DIMM, and then gently pull the DIMM out to remove it.
  • Page 83 Detach the modem card from the main board. 10. Disconnect the one button recovery connector, chassis intrusion switch connector, front panel connectors, and system fan connector from the main board. Removing the CPU Fan Sink, CPU and System Fan Disconnect the CPU fan connector from the main board. Remove thefour screws on both side of the fan sink.
  • Page 84 Remove the CPU fan sink from the main board. Pull the socket lever up to 90 degree and then open the socket cover. pull out the CPU from the socket. Put the socket lever back to the original position. Remove the two screws holding the system fan Take out the system fan.
  • Page 85 Removing the Upper Cover and Daughter Board Module Remove the two screws holding the upper cover as the picture shows. Cut the cable clamp with the tweezers. Detach the upper cover from the housing carefully Remove the four screws holding the daughter board plate. Remove the daughter board plate.
  • Page 86 13. Disconnect the two front USB connectors from the daughter board. Removing the Intrusion Alarm and LED Module Remove the two screws holding the intrusion alarm, and then take out the intrusion alarm. Remove one screw holding the LED module holder. Remove the LED module as the picture shows.

  • Page 87: Chapter 4 Troubleshooting

    Chapter 4 Troubleshooting This chapter provides troubleshooting information for the Veriton 7700G, 5700G and 3700G. Power-On Self-Test (POST) Index of Error Message Index of Error Symptoms Undetermined Problems Chapter 4...

  • Page 88: Power-On Self-Test (Post)

    Power-On Self-Test (POST) Each time you turn on the system, the Power-on Self Test (POST) is initiated. Several items are tested during POST, but is for the most part transparent to the user. The Power-On Self Test (POST) is a BIOS procedure that boots the system, initializes and diagnoses the system components, and controls the operation of the power-on password option.
  • Page 89 Checkpoint Reserved 1. Blank out screen 2. Clear CMOS error flag Reserved 1. Clear 8042 interface 2. Initialize 8042 self-test 1. Test special keyboard controller for Winbond 977 series Super I/O chips. 2. Enable keyboard interface. Reserved 1. Disable PS/2 mouse interface (optional) 2.
  • Page 90 Checkpoint 1. Check validity of RTC value: e.g. a value of 5Ah is an invalid value for RTC minute. 2. Load CMOS settings into BIOS stack. If CMOS checksum fails, use default value instead. 3. Prepare BIOS resource map for PCI & PnP use. If ESCD is valid, take into consideration of the ESCD’s legacy information.
  • Page 91 Checkpoint Test 8259 functionality Reserved Reserved Reserved Initialize EISA slot Reserved 1. Calculate total memory by testing the last double word of each 64K. 2. Program writes allocation for AMD K5 CPU. Reserved Reserved Reserved Reserved 1. Program MTRR of M1 CPU. 2.
  • Page 92 Checkpoint Prepare memory size information for function call: INT 15h ax=E820h Reserved Turn on L2 cache Reserved Program chipset registers according to items described in Setup& Auto-configuration table. Reserved 1. Assign resources to all ISA PnP devices. 2. Auto assign ports to onboard COM ports if the corresponding item in Setup is set to “AUTO”...
  • Page 93 Checkpoint 1. USB final Initialization 2. NET PC: Build SYSID structure 3. Switch screen back to text mode. 4. Set up ACPI table at top of memory. 5. Invoke ISA adapter ROMs. 6. Assign IRQs to PCI devices 7. Initialize APM 8.

  • Page 94: Post Error Messages List

    POST Error Messages List If you cannot run the diagnostics program tests but did receive a POST error message, use “POST Error Messages List” to diagnose system problems. If you did not receive any error message, look for a description of your error symptoms in “Error Symptoms List”...
  • Page 95 BIOS Messages Memory Test: Memory test fail Override enabled - Defaults loaded Press TAB to show POST screen Primary master hard disk fail Primary slave hard disk fail Secondary master hard disk fail Secondary slave hard disk fail Chapter 4 Action/FRU This message displays during a full memory test, counting down the memory areas being tested.

  • Page 96: Error Symptoms List

    Error Symptoms List NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/ FRU listed in right column is the most likely cause.
  • Page 97 Error Symptom Diskette drive LED comes on for more than 2 minutes when reading data. Diskette drive LED fails to light, and the drive is unable to access for more than 2 minutes. Diskette drive test failed. NOTE: Ensure hard disk drive is configured correctly in BIOS Setup, cable/jumper are set correctly before diagnosing any hard disk drive problems.
  • Page 98 Error Symptom Audio software program invokes but no sound comes from speakers. Modem ring cannot wake up system from suspend mode. Data/fax modem software program invokes but cannot receive/send data/fax Fax/voice modem software program invokes but has no sound output. (Data files are received normally;...
  • Page 99 Error Symptom Execute “Load BIOS Default Settings” in BIOS Setup to confirm ports presence before diagnosing any parallel/serial ports problems. Serial or parallel port loop-back test failed. Printing failed. Printer problems. Some or all keys on keyboard do not work. Pressing power switch does not turn off system.

  • Page 100: Undetermined Problems

    Check all cables and connectors for proper installation. If the jumpers, switches and voltage settings are correct, remove or disconnect the following, one at a time: 10. Non-Acer devices External devices Any adapter card (modem card, LAN card or video card, if installed)

  • Page 101: Jumpers And Connectors

    Jumper and Connector Information Jumpers and Connectors Refer to the following figure for the location of the jumpers and connectors on the main board: Chapter 5 Chapter 5...

  • Page 102: Jumper And Connector Description

    Jumper and Connector Description Label Component S/PDIF CONNECTOR(OPTIONAL) FRONT PANEL AUDIO CONNECTOR PCI CONVENTIONAL BUS ADD-IN CARD CONNECTOR 2 FRONT PANEL IEEE 1394A 2000 CONNECTOR(OPTIONAL) PCI CONVENTIONAL BUS ADD-IN CARD CONNECTOR 1 PCI EXPRESS X16 BUS ADD-IN CARD CONNECTOR REAR CHASSIS FAN CONNECTOR FOUR PIN POWER CONNECTOR +12V POWER CONNECTOR(ATX12V) PROCESSOR FAN CONNECTOR...
  • Page 103 Front Panel Audio Connector Signal Name Port E left channel ground Port E right channel 8 Presence#(dongle present) Port F right channel 10 Front Chassis Fan and Rear Chassis Fan Connectors Signal Name Control _12V Tach Processor Fan Connector Signal Name Ground +12V CPU_FAN_TACH...
  • Page 104 Front Chassis Fan Connector Signal Name Control +12V Tach Serial ATA Connectors Signal Name Ground Ground Ground Auxiliary Front Panel Power/Sleep/Message-Waiting LED Connector Signal Name HDR_BLNK_GRN Not connected HDR_BLNK_YEL Front Panel Connector Signal Name HD_PWR HDR_BLNK_GRN HAD# HDR_BLNK_YEL GROUND Main power Connector Signal Name +3.3V +3.3V...
  • Page 105 ATX 12V Power Connector Signal Name Ground Ground +12V +12V Auxiliary Power Connector Signal Name +12V +3.3V Ground Front Audio Header Setting Front USB header Setting Chapter 5 Signal Name FRONT MIC VREFOUT VCC5A LINE OUT R Signal Name 5V POWER 5V POWER USB DATA0- USB DATA1-...

  • Page 106: Jumper Setting

    Jumper Setting Jumper J8J4(Item #20) BIOS Configuration J8J3(Item #21) Clear CMOS J8H1(Item #27) BIOS Write Protect J8D1(Item #31) BIOS Boot Destination Function and settings 1-2 Normal(Default) 2-3 Configure None Recovery Normal(Default) Clear CMOS Protect Not protected(Default) LPC(Default) Chapter 5...

  • Page 107: Chapter 6 Fru List

    Acer Corporation does not provide these parts. NOTE: To scrap or to return the defective parts, you should follow the local government ordinance or regulations on how best to dispose it, or follow the rules set by your regional Acer office on how to return it.

  • Page 108: Veriton 7700G Exploded Diagram

    Veriton 7700G Exploded Diagram Chapter 6...

  • Page 109: Veriton 5700G Exploded Diagram

    Veriton 5700G Exploded Diagram Chapter 6...
  • Page 110 Veriton 3700G Exploded Diagram Chapter 6...
  • Page 111 Picture CPU/Processor 520, P4 2.8GHz, 800MHz FSB, 1MB L2 Cache 520 530, P4 3.0GHz, 800MHz FSB, 1MB L2 Cache 530 540, P4 3.2GHz, 800MHz FSB, 1MB L2 Cache 540 550, P4 3.4GHz, 800MHz FSB, 1MB L2 Cache 550 560, P4 3.6GHz, 800MHz FSB, 1MB L2 Cache 560 Memory MEMORY DDR400 256MB 0.11U(BLACK) INFINEON HYS64D32300GU-5-C...
  • Page 112 Picture For VT3700G FDD CABLE 34PIN 2CON HDD IDE CABLE 40PIN (LONG, W/ TWO CONNECT) HDD CABLE SATA_1 POWER CABLE SATA_1 ODD CABLE 40PIN (LONG) AUDIO CABLE 10PIN 2CON USB CABLE 10PIN 2CON USB-2 cable LED CABLE (LAN, POWER/ HDD) POWER BUTTON BOARD W/ BRACKET RESET CABLE INTRUSION ALARM CABLE 2PIN...
  • Page 113 Picture For VT3700G DAUGHTER BOARD 4USB, 2AUDIO POWER BUTTON BOARD For VT5700G DAUGHTER BOARD 4USB, 2AUDIO POWER BUTTON BOARD For VT7700G DAUGHTER BOARD MODULE DAUGHTER BOARD 4USB, 2AUDIO POWER BUTTON BOARD Add-on Card For VT3700G VGA CARD X300SE 128MB RV370 TV-OUT VGA LP W/ATX BRACKET SAPPHIRE VGA CARD X300SE 128MB RV370 TV-OUT VGA LP W/LP BRACKET SAPPHIRE...
  • Page 114 Picture VGA CARD X300SE 128MB RV370 TV-OUT DVI-I W/ATX BRACKET SAPPHIRE VGA CARD X300SE 128MB RV370 TV-OUT DVI-I W/LP BRACKET SAPPHIRE VGA CARD X600PRO RV380PRO 128M DDR 128 BIT PCI-E DVI-I / TVO(NTSC) SAPPHIRE VGA CARD X600PRO RV380PRO 128M DDR 128BIT PCI-E DVI-I / TVO(PAL) SAPHHIRE MODEM CARD ATX GVC F1156I(+)/R12(EU) MODEM CARD 56K F-1156I(+)/R12 PACIFIC ATX GVC-USA...
  • Page 115 Picture PS/2 KEYBOARD, KBP2971, US VER., 104KEYS PS/2 KEYBOARD, KBP2971, T.CHINESE VER., 104KEYS PS/2 KEYBOARD, KBP2971, ARABIC VER., 104KEYS PS/2 KEYBOARD, KBP2971, DENMARK VER., 105KEYS PS/2 KEYBOARD, KBP2971, THAI VER., 104KEYS PS/2 KEYBOARD, KBP2971, SPANISH/US VER., 105KEYS PS/2 KEYBOARD, KBP2971, INT'L US VER., 104KEYS PS/2 KEYBOARD, KBP2971, CANADIAN/FRENCH VER., 105KEYS PS/2 KEYBOARD, KBP2971, BRAZILIAN VER., 107KEYS PS/2 KEYBOARD, KBP2971, UK VER., 104KEYS...
  • Page 116 Picture PS/2 KEYBOARD, KBP2971, PORTUGESE VER., 105KEYS, JAPAN ABS BLACK PS/2 KEYBOARD, KBP2971, ICELAND VER., 105KEYS, JAPAN ABS BLACK PS/2 KEYBOARD, KBP2971, NORWEGIAN VER., 105KEYS, JAPAN ABS BLACK PS/2 KEYBOARD, KBP2971, HEBREW VER., 105KEYS, JAPAN ABS BLACK PS/2 KEYBOARD, KBP2971, POLISH VER., 105KEYS, JAPAN ABS BLACK PS/2 KEYBOARD, KBP2971, SLOVENIAN VER., 105KEYS, JAPAN ABS BLACK...
  • Page 117 Picture USB KEYBOARD, KU0355, CZECH, 104KEYS USB KEYBOARD, KU0355, JAPANESE, 109KEYS USB KEYBOARD, KU-0355, US VER., 104KEYS, JAPAN ABS SLIVER+BLACK USB KEYBOARD, KU-0355, IN'L US VER., 104KEYS, JAPAN ABS SLIVER+BLACK USB KEYBOARD, KU-0355, ARABIC VER., 104KEYS, JAPAN ABS SLIVER+BLACK USB KEYBOARD, KU-0355, GERMANY VER., 105KEYS, JAPAN ABS SLIVER+BLACK USB KEYBOARD, KU-0355, ITALIAN VER., 105KEYS, JAPAN ABS SLIVER+BLACK...
  • Page 118 Picture For VT3700G POWER SUPPLY 250W NON-PFC FSP-250-50GLV POWER SUPPLY 250W PFC FSP250-50GLV(PF) For VT5700G POWER SUPPLY 300W NON-PFC FSP300-50NAV POWER SUPPLY 300W PFC FSP300-50NAV(PF) For VT7700G POWER SUPPLY 300W NON-PFC FSP300-60THA(1)(V) POWER SUPPLY 300W PFC FSP300-60THA(1PF)(V) POWER SUPPLY 350W NON-PFC FSP350-60THA(1) POWER SUPPLY 350W PFC FSP350-60THA(1PF) POWER SUPPLY 400W NON-PFC FSP400-60THA(1) POWER SUPPLY 400W PFC FSP400-60THA(1PF)
  • Page 119 Picture For VT7700G LEFT COVER FRONT BEZEL W/ ODD DOOR, 5.25" EMPTY COVER, POWER BUTTON, ODD DOOR (DISGUISE) 5.25" EMPTY COVER FDD BUTTON UPPER COVER DAUGHTER BOARD TOP COVER ASSY BLACK DAUGHTER BOARD TOP COVER BLACK DAUGHTER BOARD PLATE BLACK (PLASTIC) DAUGHTER BOARD PLATE (METAL) I/O SHIELD I/O BRACKET...
  • Page 120 Picture For VT3700G SCREW#6-32UNC SCREW M3 SCREW #6-32 FAN SCREW SCREW M2*10MM ODD DOOR SPRING TRUMB SCREW For VT5700G SCREW#6-32UNC SCREW T3*8 TRUMB SCREW SCREW M2*10MM SCREW M3 For VT7700G SCREW M3X8 SCREW NO.6-32 UNC 6MM SCREW M2*10MM SCREW M3 Part Name Part Number 86.RC9VF.001...

  • Page 121: Veriton 7700G, 5700G, 3700G

    Model Definition and Configuration Veriton 7700G, 5700G, 3700G Project Name: Cello Product Name: Veriton X700G Series Description Cello is a business-ready desktop PC built with latest, high-performance technology for managing demanding workloads. It is standalone or network ready for SMB and includes video and audio features for business multimedia.

  • Page 122: Appendix B Test Compatible Components

    Appendix B Test Compatible Components This computer’s compatibility is a test plan released by Acer Internal Testing Department. Once the final report is available, this chapter will be revised accordingly. Appendix B...

  • Page 123: Microsoft Windows Xp Environment Test

    Microsoft Windows XP Environment Test Item I90M, Support P4 LGA775 CPU, Intel 915G + ICH6, Gigabit LAN, Azalia (with I/O bkt) Mother Board 520, P4 2.8GHz, 800MHz FSB, 1MB L2 Cache 530, P4 3.0GHz, 800MHz FSB, 1MB L2 Cache Processor 540, P4 3.2GHz, 800MHz FSB, 1MB L2 Cache 550, P4 3.4GHz, 800MHz FSB, 1MB L2 Cache 560, P4 3.6GHz, 800MHz FSB, 1MB L2 Cache...
  • Page 124 Item FDD kit Foxconn FDD kit ( FDD + FDD slide rail for 7600GTR/GT/V) Foxconn FDD kit ( FDD + FDD slide rail for 5600GT/ V_3600GT/V) FDD Cover Foxconn FDD cover for H700/H500/H300 Chassis 12V DC SPK Foxconn 12V DC jack cable for H700/H500/H300 Cable CD Audio Y Cable Foxconn CD Audio Y cable, clone 4 pin for H700/H500/H300 COM port cable...
  • Page 125 Foxconn Name plate-5700G Foxconn Name plate-3700G H300 HSF Kit (FDD w/PFC) for Veriton 3700G H300 HSF Kit (FDD w/o PFC) for Veriton 3700G Housing H300 HSF Kit (non-FDD w/PFC) for Veriton 3700G H300 HSF Kit (non-FDD w/o PFC) for Veriton 3700G...
  • Page 126 Item Chicony PS/2 Keyboard, KBP2971, Canadian/French Ver., 105keys Chicony PS/2 Keyboard, KBP2971, Brazilian Ver., 107keys Chicony PS/2 Keyboard, KBP2971, UK Ver., 104keys Chicony PS/2 Keyboard, KBP2971, French Ver., 105keys Chicony PS/2 Keyboard, KBP2971, Germany Ver., 105keys Chicony PS/2 Keyboard, KBP2971, Italian Ver., 105keys Chicony PS/2 Keyboard, KBP2971, Swiss Ver., 105keys Chicony PS/2 Keyboard, KBP2971, Swedish Ver., 105keys Chicony PS/2 Keyboard, KBP2971, Belgium Ver., 105keys...
  • Page 127 Item Chicony PS/2 Keyboard, KBP2971, Dutch Ver., 105keys, Japan ABS Chicony PS/2 Keyboard, KBP2971, Holland Ver., 105keys, Japan ABS Chicony PS/2 Keyboard, KBP2971, Spanish Ver., 105keys, Japan ABS Chicony PS/2 Keyboard, KBP2971, Portugese Ver., 105keys, Japan ABS Chicony PS/2 Keyboard, KBP2971, Iceland Ver., 105keys, Japan ABS Chicony PS/2 Keyboard, KBP2971, Norwegian Ver., 105keys, Japan ABS...
  • Page 128 Item USB Keyboard, KU-0355, Brazilian Ver., 107keys USB Keyboard, KU-0355, Swiss Ver., 105keys USB Keyboard, KU-0355, Belgium Ver., 105keys USB Keyboard, KU-0355, Iceland Ver., 105keys USB Keyboard, KU-0355, Norwegian Ver., 105keys USB Keyboard, KU-0355, Hebrew Ver., 105keys USB Keyboard, KU-0355, Polish Ver., 105keys USB Keyboard, KU-0355, Slovenian Ver., 105keys USB Keyboard, KU-0355, Slovakian Ver., 105keys USB Keyboard, KU-0355, Turkey Ver., 105keys...
  • Page 129 Item USB Keyboard, KU-0355, Slovakian Ver., 105keys, Japan USB Keyboard, KU-0355, Turkey Ver., 105keys, Japan ABS USB Keyboard, KU-0355, RussiamVer., 104keys, Japan ABS USB Keyboard, KU-0355, Hungaria Ver., 105keys, Japan USB Keyboard, KU-0355, Greek Ver., 104keys, Japan ABS USB Keyboard, KU-0355, Denmark Ver., 104keys, Japan USB Keyboard, KU-0355, Czech Ver., 104keys, Japan ABS Wireless KB (silver), KBR0355, US ver., 104 keys Wireless KB (silver), KBR0355, T.
  • Page 130 Item Wireless KB (silver), KBR0355, French ver., 105 keys, Japan Wireless KB (silver), KBR0355, Sweden ver., 105 keys, Japan ABS Wireless KB (silver), KBR0355, Spanish ver., 105 keys, Japan ABS Wireless KB (silver), KBR0355, Dutch ver., 105 keys, Japan Wireless KB (silver), KBR0355, Portugese ver., 105 keys, Japan ABS Wireless KB (silver), KBR0355, UK ver., 105 keys, Japan Wireless KB (silver), KBR0355, DAN ver., 105 keys, Japan...

  • Page 131: Appendix C Online Support Information

    This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.

This manual is also suitable for:

Veriton 5700gVeriton 7700g

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