Sagem EFT930 Quick Reference Manual
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Sagem EFT930 Quick Reference Manual

Sagem EFT930 Quick Reference Manual

Mobile gprs terminal
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EFT930 Mobile GPRS Terminal
Quick Reference Guide
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Summary of Contents for Sagem EFT930

  • Page 1 EFT930 Mobile GPRS Terminal Quick Reference Guide...

  • Page 2: Table Of Contents

    123 Send Mobile GPRS Terminal INDEX PAGE Glossary of Terms Getting Started Terminal Layout Till Rolls Changing Your Passwords Taking Card Payments Processing a Chip and PIN Refund Processing a Mail Order / Customer Not Present (CNP) Sale Processing a Banking Report Troubleshooting Terminal Management Terminal Menu Structure...

  • Page 3: Glossary Of Terms

    Glossary of Terms Term Definition Your acquirer is a processing house where all of your transactions are Acquirer processed and the funds then transferred into your business bank account. This is a specific time slot, set by your acquirer, when your transactions Banking Window are confirmed by your acquirer.

  • Page 4: Getting Started

    Getting Started Within your delivery, you should have the following:: 1. GPRS Terminal 2. Mains charging lead (fits into base station) 3. Base station for terminal 4. One full till roll 5. SIM CARD – This will already be installed in the terminal 6.

  • Page 5: Terminal Layout

    Terminal Layout Printer Feed Display Function Buttons Menu Button Cancel Keypad Back Space Power On/Printer Feed Enter Chip & Pin Slot Magnetic Strip Network Status Battery Icon Signal Strength Terminal Status Handset Number Date and Time...

  • Page 6: Till Rolls

    Till Rolls Changing Till Rolls Your terminal will only work using 123Send approved thermal paper. This can be purchased by visiting our online shop www.123send.net/shop or by calling 0800 54 24 123. To replace the till roll please follow the steps below: Open the paper housing cover by pulling the catch upwards.

  • Page 7: Changing Your Passwords

    Changing Your Passwords Supervisor Password Your terminal has several security features enabled to minimise the risk of fraudulent transactions/refunds being processed. One such feature is a Supervisor Password which must be entered when processing refunds and banking reports. 123Send recommend that you change your password upon receipt of your terminal. To change your password please follow the steps below: TERMINAL DISPLAY DESCRIPTION...
  • Page 8 Changing Your Passwords Refund Password Your terminal has a Refund Password function. When you receive your terminal this password will be the same as the Supervisor Password. The Supervisor Password must be entered before processing a refund. To change your Refund Password please follow the below instructions. Please note, your Supervisor Password will remain unchanged.
  • Page 9 Taking a Payment using Chip and Pin TERMINAL DISPLAY DESCRIPTION Insert the Customer Card into the reader with the chip facing up and towards the keypad. The terminal will check the card type then display the screen shown left Key in the amount in pence (i.e.
  • Page 10 Taking a Payment using the Magnetic Strip If the customer’s card does not have a chip on it then you can take payments by using the Swipe function on the terminal, which is located on the right hand side of the terminal, see page 4 TERMINAL DISPLAY DESCRIPTION Enter the amount to be charged in pence...

  • Page 11: Processing A Chip And Pin Refund

    Processing a Chip and PIN Refund TERMINAL DISPLAY DESCRIPTION On the Ready screen Press the Menu button once. Select F2 for Refunds You will be prompted to key in your password (You should change this for security reasons from the default, please see page 7) Press OK once the password is entered.

  • Page 12: Processing A Mail Order / Customer Not Present (Cnp) Sale

    Processing A Mail Order / Customer Not Present (CNP) Sale TERMINAL DISPLAY DESCRIPTION On the Ready screen press the Menu button once. This will bring up a list of options Select MAILORDER by pressing F1 on the keypad To complete a CNP Sale select F4 on the keypad. You will be prompted to key in the long card number Using the keypad enter the long number for the credit card.

  • Page 13: Processing A Banking Report

    Processing a Banking Report In order to ensure accurate accounts you must carry out banking reports via your terminal on a regular basis. Below is a step by step guide on how to complete these reports. TERMINAL DISPLAY DESCRIPTION Press the Menu button twice to bring up the menu on the screen Select F1 for reports You will be prompted to key in your password...

  • Page 14: Troubleshooting

    Troubleshooting Before calling the Helpdesk, please use the troubleshooting guide below to help resolve common issues. If these do not provide a solution then please contact our Technical Helpdesk on 0800 54 24 123. TERMINAL DISPLAY DESCRIPTION The terminal is unable to communicate. Try powering down the terminal and rebooting to try and establish a network connection.
  • Page 15 Troubleshooting (continued) Printing Problems If at any time your terminal struggles to print out receipts and/or reports, we recommend you follow the below steps: TERMINAL DISPLAY DESCRIPTION Press the down button on centre button Press 0 Press 3 Press 3 Press 2 Press 1 Press 1...
  • Page 16 Troubleshooting (continued) Connection Issue On rare occasions the signal bars, shown in the top right hand corner of the screen, may disappear. Please follow the instructions below to resolve the issue. INSTRUCTION DESCRIPTION Switch off the terminal using the yellow key and button with three dots on.
  • Page 17 Troubleshooting (continued) Taking Your Terminal Outside of the UK If you are planning to use the terminal outside of the UK you need to: 1) Refer to your acquirer to ensure that you able to transact outside of the UK and 2) Contact our Customer Service team on 0800 54 23 123 so they can enable international roaming at least 4 working days before travelling.
  • Page 18 Troubleshooting (continued) ISSUE SOLUTION FURTHER ACTION  Check to see if the battery is showing as charged If these actions do not resolve the  Terminal unable to print or printing issue contact the Technical Perform a Battery Reset slow as advised on page 14 Helpdesk on 0800 54 24 123 ...

  • Page 19: Terminal Management

    Terminal Management By following the simple guidelines below it can help get improved performance out of your terminal and minimise the risk of any faults occurring with the machine  Read the 123Send Quick Reference Guide for instructions on how to set up your terminal ...

  • Page 20: Terminal Menu Structure

    Terminal Menu Structure The table below shows the layout of the menu structure of your terminal. To access the first level options press the ‘Menu’ button once and use the centre button to navigate your way through this menu. To gain access to each option press ‘OK’. To access some of the options the terminal requires the Supervisor Password to be entered.

  • Page 21: Additional Services

    Additional Services and Products Available 123 Send can now offer the following services to our merchants*:  Adding surcharge to your terminal. To set the level of surcharge on your terminal please contact the Technical Helpdesk on 0800 54 24 123. ...

  • Page 22: Contact Numbers

    Useful Contact Numbers WorldPay: 08457 61 62 63 – (Option 1) Merchant Helpdesk WorldPay: 08457 600 500 – Authorisation Number Barclays Business: 08448 11 66 66 – Merchant Helpdesk Barclays Business: 08448 22 20 00– Authorisation Number Lloyds Cardnet: 01268 567 100 – Merchant Helpdesk Lloyds Cardnet: 01268 822 822 –...
  • Page 23 Long Term Hire We offer a range of contract terms to suit your business needs. Contracts starting from 12 months to out-right purchase options. 123Send has it covered NEW Release… Roaming SIM Maximise your coverage with our Roaming SIM card that ensures your GPRS terminal picks up the strongest carrier signal wherever CALL 0800 54 23 123 you are.
  • Page 24 Short Term Hire Contracts starting from just 3 days… Exhibitions/Live Events/ Auctions/Busy periods/ Festivals/ Sample Sales/Country Fairs/Trading Emergencies and more 123Hire has it covered Repair Options Call free 0800 54 23 123 We know that ‘things happen’ which is why we offer comprehensive repair options for all our terminals, covering both Long Term Contracts and Purchased Terminals.
  • Page 25 Refer a Friend and earn… Easy Money: Recommend 123 Today… £25.00 Recommend 123Send and when your friend signs up we’ll send you £25.00 *conditions apply HOW: Go online: www.123send.net/friend Call: 0800 54 23 123 Email: friend@123send.net...
  • Page 26 Personal Notes Use this space to make any notes...
  • Page 27 Personal Notes Use this space to make any notes...
  • Page 28 Sales: 0800 54 23 123 Technical Helpdesk: 0800 54 24 123 123 Send 120 Leman Street London E1 8EU www.123send.net Scan this using any QR reader and be connected to the 123Send website...

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