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Aspire 4937 series Service Manual

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Aspire 4937 Series

Service Guide
Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to
http://csd.acer.com.tw
PRINTED IN TAIWAN

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  • Page 1: Aspire 4937 Series

    Aspire 4937 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN...

  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made to this service guide. Date Chapter Updates...
  • Page 3 Copyright Copyright © 2008 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 4 Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 5 Preface Before using this information and the product it supports, please read the following general information. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's global product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g.

  • Page 7: Table Of Contents

    Table of Contents System Specifications Features ............1 System Block Diagram .
  • Page 8 Table of Contents Main Unit Disassembly Flowchart ........65 Removing the Hinge Covers .
  • Page 9 FRU (Field Replaceable Unit) List Aspire 4937 Series Exploded Diagrams ........174 Main Module .
  • Page 10 Table of Contents...

  • Page 11: System Specifications

    Chapter 1 System Specifications Features Below is a brief summary of the computer’s many feature: NOTE: Items marked with * denote only selected models. Operating System Genuine Windows® Vista™ • Platform Intel® Centrino® 2 processor technology, featuring: • Intel® Core™ 2 Duo processor •...

  • Page 12: Dimensions And Weight

    Communication Acer Video Conference, featuring: • Integrated Acer Crystal Eye webcam* • Acer PureZone technology* • Optional Acer Xpress VoIP phone* • WLAN: • Intel® Wireless WiFi Link 5100/5300* • Wi-Fi®/WiMAX™: • Intel® Wireless WiFi Link 5150/5350* • WPAN: Bluetooth® 2.0+Enhanced Data Rate (EDR)* •...
  • Page 13 Headphones/speaker/line-out jack with S/PDIF support* • Microphone-in jack • Line-in jack • Ethernet (RJ-45) port • Modem (RJ-11) port • DC-in jack for AC adapter • Environment Temperature: • Operating: 5 °C to 35 °C • Non-operating: -20 °C to 65 °C •...

  • Page 14: System Block Diagram

    System Block Diagram Intel Penryn Processor Thermal Sensor Clock Generator Fan Control EMC 1402 ICS9LPRS387 uPGA-478 Package (Socket P) page 4 , 5 , 6 H_A # ( 3 . . 3 5) 667/800/1066MHz H_D # ( 0 . . 6 3) HDMI Conn.

  • Page 15: Your Acer Notebook Tour

    Your Acer Notebook tour After knowing your computer features, let us show you around your new computer. Front View Icon Item Description Acer Crystal Eye Web camera for video communication (only for webcam certain models). Microphone Internal microphone for sound recording. Display screen Also called Liquid-Crystal Display (LCD), displays computer output (Configuration may...

  • Page 16: Closed Front View

    Icon Item Description Status indicators Light-Emitting Diodes (LEDs) that light up to show the status of the computer's functions and components. Click buttons The left and right buttons function like the left (left, center* and and right mouse buttons. right) *The center button serves as Acer Bio- Protection fingerprint reader supporting Acer FingerNav 4-way control function (only for...

  • Page 17: Left View

    Left View Icon Item Description DC in jack Connects to an AC adapter Ethernet (RJ-45) Connects to an Ethernet 10/100/1000-based port network. External display Connects to a display device (VGA) port (e.g. external monitor, LCD projector). HDMI port Supports high definition digital video HDMI connections USB 2.0 /...

  • Page 18: Right View

    Right View Icon Item Description USB 2.0 port Connect to USB 2.0 devices (e.g. USB mouse, USB camera). Optical drive Internal optical drive; accepts CDs or DVDs. Optical disk access Lights up when the optical drive is active. indicator Optical drive eject Ejects the optical disk from the drive.

  • Page 19: Bottom View

    Bottom View Icon Item Description Battery bay Houses the computer's battery pack. Battery release Releases the battery for removal. latch Hard disk bay Houses the computer's hard disk (secured with screws). Memory Houses the computer's main memory. compartment Battery lock Locks the battery in position.

  • Page 20: Indicators

    Indicators The computer has several easy-to-read status indicators: The front panel indicators are visible even when the computer cover is closed. Icon Function Description Power Indicates the computer's power status. Battery Indicates the computer's battery status. Indicates when the hard disk drive is active. Num Lock Lights up when Num Lock is activated.

  • Page 21: Touchpad Basics (With Fingerprint Reader)

    Touchpad Basics (with fingerprint reader) The following items show you how to use the touchpad with Acer Bio-Protection fingerprint reader: Move your finger across the touchpad (1) to move the cursor. • Press the left (2) and right (4) buttons located beneath the touchpad to perform selection and •...

  • Page 22: Using The Keyboard

    Using the Keyboard The keyboard has full-sized keys and an embedded numeric keypad, separate cursor, lock, Windows, function and special keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off. Lock key Description Caps Lock...

  • Page 23: Windows Keys

    Windows Keys The keyboard has two keys that perform Windows-specific functions. Description Windows key Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions: : Open or close the Start menu <...

  • Page 24: Hot Keys

    Hot Keys The computer employs hotkeys or key combinations to access most of the computer’s controls like screen brightness, volume output and the BIOS utility. To activate hot keys, press and hold the <Fn> key before pressing the other key in the hotkey combination. Hotkey Icon Function...

  • Page 25: Special Key

    Special Key You can locate the Euro symbol and the US dollar sign at the upper-center and/or bottom-right of your keyboard. The Euro symbol Open a text editor or word processor. Hold <Alt Gr> and then press the <5> key at the upper-center of the keyboard. NOTE: Note : Some fonts and software do not support the Euro symbol.

  • Page 26: Using The System Utilities

    Using the System Utilities Acer Bio-Protection (only for certain models) Acer Bio-Protection Fingerprint Solution is a multi-purpose fingerprint software package integrated with the Microsoft Windows operating system. Utilizing the uniqueness of one's fingerprint features, Acer Bio-Protection Fingerprint Solution has incorporated protection against unauthorized access to your computer with centralized password management with Password Bank, easy music player launching with Acer MusicLaunch, secure Internet favorites via Acer MyLaunch, and fast application/website launching and login with Acer FingerLaunch, while Acer ProfileLaunch can launch up to...
  • Page 27 Double (vertical), Triple (primary at left), Triple (primary at right), or Quad Acer Gridvista is dual-display compatible, allowing two displays to be partitioned independently. Acer Gridvista is dual-display compatible, allowing two displays to be partitioned independently. AcerGridVista is simple to set up: Run Acer GridVista and select your preferred screen configuration for each display from the task bar.

  • Page 28: Hardware Specifications And Configurations

    Hardware Specifications and Configurations Processor Item Specification CPU Type Intel Mobile Penryn uPGA, Socket P, 6M L2, FSB 800/1066MHz (see Processor Specification below for more information) Core Logic Intel Cantiga GM—800/1066MHz FSB supported Intel Cantiga PM—800/1066MHz FSB supported ICH9-M CPU Package Micro uPGA-478 Package CPU Core Refer to table below...
  • Page 29 Item Specifications Audio Codec REALTEK ALC888S-VC for High Definition Audio Codec with Dolby Digital Live Chapter 1...
  • Page 30 CPU Fan True Value Table CPU Temperature ( °C) Fan Speed SPL Spec (rpm) (dBA) Core1 Core 2 3200 3500 3900 4300 Throttling 50%: On =100°C; Off=90°C • OS Shut down: 105°C • H/W Shut down: 96°C • BIOS ROM Item Specification BIOS Vendor...
  • Page 31 System Memory Item Specifications Memory Controller Onboard Memory Size 0MB (No on-board Memory) DIMM socket number 2 sockets Supports Memory size 2 GB per socket Support maximum 4 GB for 64bit OS (with two 2GB SO-DIMM) memory size Support DIMM type DDR II Synchronous DRAM Support DIMM Speed 667/800 MHz...
  • Page 32 Hard Disk Drive Interface Item Specifications Vendor & Seagate Seagate Seagate Toshiba Model Name ST9250827AS ST9320320AS ST9500325AS MK3252GSX WD5000BEVT ST9160310AS MK2552GSX WD3200BEVT MK1652GSX WD2500BEVT WD1600BEVT Capacity 320, 160 320, 250, 160 500, 320, 250, (MB) Bytes per sector Data heads 4, 2 4, 4, 2 4, 3, 2, 2...
  • Page 33 Super-Multi Combo Module Item Specification Vendor & model name Philips DS-8A2S, Toshiba Digi/TS-L633A Performance Specification With CD Diskette With DVD Diskette Transfer rate (MB/sec) Sustained: Sustained: Max 3.5 Mbytes/sec Max 10 Mbytes/sec Buffer Memory Interface SATA Applicable disc format Applicable media types: Writing: Confirms to DVD+R Version 1.2 and DVD+RW Version 1.3 / DVD+R DL Version 1.0 /DVD-R Version 2.0 / DVD-RW Version 1.2 / DVD-R DL Version...
  • Page 34 Super-Multi Combo Mo dule (continued) Item Specification Vendor & model name HLDS GT10N Sony AD7580S Performance With CD Diskette With DVD Diskette With CD Diskette With DVD Diskette Specification Transfer rate (MB/sec) Sustained: Sustained: Sustained: Sustained: 3,600 KB/s (24x) max. 11.08 Mbytes/s (8x) 1,571 (typical) 10,993 (typical)
  • Page 35 Blueray Combo Drive Item Specification Manufacturer and Model Sony NEC Optiarc BC-5500S-AR Type Drawer loading Interface SATA Data Transfer Modes PIO mode • • Ultra DMA33 • Buffer Memory Size 4.5 MB Maximum Write Speed 11 Mbytes/sec Maximum Read Speed 9 Mbytes/sec Formats Supported Read...
  • Page 36 LCD 14” Item Specification Vendor/model name Samsung LTN140AT01-G01 • AUO B140XW01 • LG LP140WH1 • CMO N140B6 - L02 • Screen Diagonal (mm) 355.6 (14.0”) Display Area (mm) 309.399(H) X 173.952(V) Display resolution (pixels) 1366 x 768 Pixel Pitch 0.2265(H) x 0.2265(V) Display Mode Normally white 220 (typ.)
  • Page 37 VGA Graphic Controller Item Specification Type NB10MGE1-512MB-DDR3 Features • Power Package Keyboard Item Specification Keyboard Controller ENE KB926 Total number of keypads 88-/89-/93-key Windows logo key Internal & external keyboard work simultaneously Media Card Reader Item Specification Type JMICRON JMB385 Features 5-in-1 Card Reader Audio Interface...
  • Page 38 Finger Print Reader Item Specification Features • Power Package WLAN Item Specification Chipset • Protocol Interface Antenna Battery Item Specifications (3S2P) Vendor & model name SONY AS-2007A • Panasonic AS-2007A • Simplo AS-2007A • Sanyo AS-2007A • Battery Type Li-ion Pack capacity 4400 mAh Number of battery cell...

  • Page 39: System Utilities

    Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.

  • Page 40: Information

    5SV06JJS ATAPI Model Name: Slimtype DVD A DS8A2S System BIOS Version: V0.09 VGA BIOS Version: Intel V1659 Serial Number: Asset Tag Number: Product Name: Aspire 4935 Manufacturer Name: Acer UUID: 21401492-B677-3996-B6BB-001EECCA8F37 Help Select Item F5/F6 Change Values Setup Default Exit...

  • Page 41: Main

    Main The Main screen allows the user to set the system time and date as well as enable and disable boot option and recovery. InsydeH20 Setup Utility Rev 3.5 Information Main Advanced Security Power Boot Exit Item Specific Help System Time [13:04:04] System Date [10/10/2008]...

  • Page 42: Advanced

    Advanced The Advanced screen allows the user to configure the various advanced BIOS options. IMPORTANT: Making incorrect settings to items on these pages may cause the system to malfunction. Unless you have experience adjusting these items, we recommend that you leave these settings at the default values. If making settings to items on these pages causes your system to malfunction or prevents the system from booting, open BIOS and choose Load Optimal Defaults in the Exit menu to boot up normally.
  • Page 43 Parameter Description Submenu Items Video Enter the Video Configuration menu. Render Standby • Configuration IGD - Device2, Function1 • IGD - Pre-allocat Memory • IGD - DVMT Size • Clock Chip Initialize • Enabled CK SSC • IGD - Boot Type •...
  • Page 44 Parameter Description Submenu Items PCI Express Root Enter the PCI Express Root Port 2 to 6 menus. PCI Express Root Port n • Port n NOTE: n = port number 2 to 6. VC1 Cable • ASPM • Automatic ASPM •...

  • Page 45: Security

    Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. InsydeH20 Setup Utility Rev 3.5 Information Main Advanced Security Power Boot Exit Item Specific Help Supervisor Password Is: Clear User Password Is: Clear Install or Change the HDD Password Is: Froze password and the length...

  • Page 46: Setting A Password

    Setting a Password Follow these steps as you set the user or the supervisor password: Use the n and p keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Supervisor Password box appears: Type a password in the “Enter New Password” field. The password length can not exceeds 8 alphanumeric characters (A-Z, a-z, 0-9, not case sensitive).

  • Page 47: Changing A Password

    Changing a Password Use the n and p keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Password box appears. Type the current password in the Enter Current Password field and press Enter . Type a password in the Enter New Password field.

  • Page 48: Power

    Power The Power screen allows the user to configure CPU and power management options. InsydeH20 Setup Utility Rev 3.5 Information Main Advanced Security Power Boot Exit Item Specific Help X Advanced CPU Control X Platform Power Management These items control X Break Event various CPU paramaters.
  • Page 49 Parameter Description Submenu Items Platform Power Enter the Platform Power Management • PCI Clock Run Management menu. Break Event Enter the Break Event menu. • Storage Break Event • PCIE Break Event • PCI Break Event • EHCI Break Event •...

  • Page 50: Boot

    Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the USB diskette drives, the onboard hard disk drive and the DVD drive in the module bay. InsydeH20 Setup Utility Rev 3.5 Information Main...

  • Page 51: Exit

    Exit The Exit screen allows you to save or discard any changes you made and quit the BIOS Utility. InsydeH20 Setup Utility Rev 3.5 Information Main Advanced Security Power Boot Exit Item Specific Help Exit Saving Changes Exit Discarding Changes Exit System Setup and Load Setup Defaults save your changes to...

  • Page 52: Bios Flash Utilities

    BIOS Flash Utilities The BIOS flash memory update is required for the following conditions: New versions of system programs • New features or options • Restore a BIOS when it becomes corrupted. • Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility.

  • Page 53: Dos Flash Utility

    DOS Flash Utility Perform the following steps to use the DOS Flash Utility: Press F2 during boot to enter the Setup Menu. Select Boot Menu to modify the boot priority order, for example, if using USB HDD to Update BIOS, move USB HDD to position 1.

  • Page 54: Winflash Utility

    In flash BIOS, the message Please do not remove AC Power Source displays. NOTE: If the AC power is not connected, the following message displays. Plug in the AC power to continue. Flash is complete when the message Flash programming complete displays. WinFlash Utility Perform the following steps to use the WinFlash Utility: Double click the WinFlash executable.

  • Page 55: Remove Hdd/Bios Password Utilities

    Remove HDD/BIOS Password Utilities This section provide you with removing HDD/BIOS method: Remove HDD Password: When the user keys in the wrong password three times, the system reports the following error code to user. To unlock the HDD password, perform the following steps: Press Enter to display the Select Item screen.
  • Page 56 Removing BIOS Passwords: If you key in the wrong Supervisor Password three times, System Disabled displays on the screen. See the image below. To reset the BIOS password, run BIOS_PW.EXE as follows: Key in bios_pw 14452 0 Select one string from the list. Chapter 2...
  • Page 57 Reboot the system and key in the selected string (qjjg9vy, 07yqmjd etc.) for the BIOS user password. Cleaning BIOS Passwords To clear the password, perform the following steps: From a DOS prompt, Execute clnpwd.exe Press 1 or 2 to clean the desired password shown on the screen. The onscreen message determines whether the function is successful or not.

  • Page 58: Miscellaneous Utilities

    Miscellaneous Utilities Using Boot Sequence Selector Boot Sequence Selector allows the boot order to be changes without accessing the BIOS. To use Boot Sequence Selector, perform the following steps: Enter into DOS. Execute BS.exe to display the usage screen. Select the desired boot sequence by entering the corresponding sequence, for example, enter BS2 to change the boot sequence to HDD|CD ROM|LAN|Floppy.
  • Page 59 Example 2: Write Product Name to EEPROM Input: dmitools /wp Acer Example 3: Write Seri al Number to EEPROM Input: dmitools /ws 01234567890123456789 Example 4: Write UUID to EEPROM Input: dmitools /wu Example 5: Write Asset Tag to EEPROM Input: dmitools /wa Acer Asstag Chapter 2...
  • Page 60 Chapter 2...

  • Page 61: Machine Disassembly And Replacement

    Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge •...

  • Page 62: General Information

    General Information Pre-disassembly Instructions Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3.

  • Page 63: External Module Disassembly Process

    External Module Disassembly Process External Modules Disassembly Flowchart The flowchart below gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the main board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.

  • Page 64: Removing The Battery Pack

    Removing the Battery Pack 1. Turn computer over. 2. Slide the battery lock/unlock latch to the unlock position. 3. Slide and hold the battery release latch to the release position (1), then lift out the battery pack from the main unit (2).

  • Page 65: Removing The Sd Dummy Card

    Removing the SD dummy card 1. Push the SD dummy card all the way in to eject it. 2. Pull it out from the slot. Chapter 3...

  • Page 66: Removing The Expresscard Dummy Card

    Removing the ExpressCard dummy card 1. Push the ExpressCard all the way in to eject the ExpressCard dummy. 2. Pull it out from the slot. Chapter 3...

  • Page 67: Removing The Lower Covers

    Removing the Lower Covers 1. See “Removing the Battery Pack” on page 54. 2. See “Removing the SD dummy card” on page 55. 3. See “Removing the ExpressCard dummy card” on page 56. 4. Loosen the five captive screws in the covers as shown. DIMM Cover Cover...
  • Page 68 7. Carefully open the HDD Cover. Chapter 3...

  • Page 69: Removing The Wlan Module

    Removing the WLAN Module 1. See “Removing the Lower Covers” on page 57. 2. Disconnect the two antenna cables. 3. Remove the two securing screws. Step Size Quantity Screw Type WLAN Module M2*3 4. Remove the WLAN module as shown. Chapter 3...

  • Page 70: Removing The Dimm Modules

    Removing the DIMM Modules 1. See “Removing the Lower Covers” on page 57. 2. Push out the release latches on both sides of the DIMM socket to release the DIMM module. 3. Remove the DIMM module. 4. Repeat steps for the second DIMM module. Chapter 3...

  • Page 71: Removing The Hard Disk Drive Module

    Removing the Hard Disk Drive Module 1. See “Removing the Lower Covers” on page 57. 2. Hold the Pull Tab and slide the HDD away from the connector. 3. Pull the HDD up as shown to remove. NOTE: To prevent damage to HDD, avoid pressing down on it or placing heavy objects on top of it. Chapter 3...
  • Page 72 4. Remove the four screws (two each side) securing the HDD to the carrier. Step Size Quantity Screw Type HDD Carrier M3*3 5. Lift the HDD carrier to remove. Chapter 3...

  • Page 73: Removing The Optical Disk Drive Module

    Removing the Optical Disk Drive Module 1. See “Removing the Lower Covers” on page 57. 2. Remove the screw securing the ODD module. Step Size Quantity Screw Type ODD Module M2.5*5 3. Insert a screw driver as shown and push the ODD Module out of the bay. Chapter 3...
  • Page 74 4. Remove the two screws securing the ODD bracket and remove the ODD bracket from the optical disk drive module. Step Size Quantity Screw Type ODD Bracket M2*3 5. Insert a pin in the eject hole of the ODD to eject the ODD tray. 6.

  • Page 75: Main Unit Disassembly Process

    Main Unit Disassembly Process Main Unit Disassembly Flowchart Remove External Modules before proceeding Remove Hinge Covers Remove Switch Cover Remove Keyboard Remove Remove Function Board Speaker Module Remove LCD Module Upper Remove Lower Cover Upper Cover Cover Remove Remove Remove Remove Remove Remove...
  • Page 76 Step Screw Quantity Part No. Upper Cover M2.5*10 86.AD302.004 M2.5*5 86.AD302.003 M2.5*3 86.AD302.002 Finger Print Reader M2*3 86.AD302.001 TouchPad Bracket M2*3 86.AD302.001 eKey Board M2.5*3 86.AD302.002 USB Board M2.5*3 86.AD302.002 Modem Module M2*3 86.AD302.001 BT Module M2.5*3 86.AD302.002 Mainboard M2.5*3 86.AD302.002 Thermal Module M2.5*5*3.2...

  • Page 77: Removing The Hinge Covers

    Removing the Hinge Covers 1. See “Removing the Battery Pack” on page 54. 2. Remove the two screw caps and screws from the Hinge Covers. Step Size Quantity Screw Type Hinge Covers M2*3 3. Slide the covers off the hinges in the direction of the arrows. IMPORTANT: The left and right Hinge Covers are shaped differently and marked L and R on the inside.

  • Page 78: Removing The Switch Cover

    Removing the Switch Cover CAUTION: Using tools to remove the Switch Cover may cause damage to the outer casing. It is recommended that only fingers are used to remove the Switch Cover. 1. See “Removing the Battery Pack” on page 54. 2.
  • Page 79 6. Using both hands, lift both sides of the rear edge of the Switch Cover upward as shown. 7. Lift the left side of the Switch Cover first and gently rotate it while lifting the right side clear of the casing. 8.

  • Page 80: Removing The Keyboard

    Removing the Keyboard 1. See “Removing the Switch Cover” on page 68. 2. Lift the keyboard from both sides to clear the securing tabs on both sides of the Keyboard. 3. Push the Keyboard toward the LCD screen to expose the Keyboard FFC cable. 4.

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