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Aspire 3020/5020 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN...
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Conventions The following conventions are used in this manual: Denotes actual messages that appear SCREEN MESSAGES on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions.
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Preface Before using this information and the product it supports, please read the following general information. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g.
System Specifications Features Below is a brief summary of the computer’s many feature: Platform and memroy Aspire 3020 Series Mobile AMD Sempron processor 2600+/3000+ or higher with 128 KB L2 cache, or Mobile AMD Sempron processor 2800+/3100+ or higher with 256 KB L2 cacher...
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Audio Audio system with two built-in speakers MS-Sound compatible Communication Modem: 56K ITU V.90/V.92 modem with PTT approval; wake-on ring ready LAN: 10/100/1000 Mbps Fast Ethernet (for selected models); wake-on-LAN ready WLAN (manufacturing option): integrated 802.11b/g dual band (for selected models), or 802.11a/b/ g tri-mode WI-Fi CERTIFIED WLAN solution (for selected models);...
System Block Diagram See 'TEXT' in 0MEMO or 1MEMO property in component Bolsena Block Diagram Dummy when 'USE EZ4' 91.4C501.001 (04243) Dummy when 'NO EZ4' Dummy when use '10/100' 200-PIN DDR SODIMM Dummy when use 'GIGA' CLK GEN AMD CPU IDT CV137 DDR 333/400 DDR x2...
Bottom View Power Jack Audio Cable Connector Line-in Connector Docking Headphone Out Connector Audio Cable Connector Microphone-in Connector Main Battery Connector USB Connector ODD Connector IEEE 1394 Connector Media Bay Connector PCMCIA Mini PCI Slot USB Connector Second Battery Connector CPU Socket RTC Battery Connector USB Connector...
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LAN Cable Connector Bluetooth Switch FAN Connector Wireless Switch LAN Cable Connector Chapter 1...
An Aspire tour Just for Starters... After knowing your computer features, let us show you around your new TravelMate computer. Front View Item Description Icon Item Description Display screen Also called LCD (liquid-crystal display), displays computer output. Power button Turns the computer on and off.
Closed Front View Icon Item Description Icon Item Description Speakers Left and right speakers deliver stereo audio output. ® Press to enable/disable Bluetooth function. Bluetooth communication button/ Lights to indicate the status of Bluetooth- indicator communications (manufacturing option). Wireless Press to enable/disable Wireless function. communication button/ Lights to indicate the status of wireless indicator...
Icon Item Description Left View Icon Item Description Icon Item Description Ventilation slots Enable the computer to stay cool, even after prolonged use. S-video/TV-out port Connects to a television or display device with S-video input (manufacturing option). IEEE 1394 port Connects to IEEE 1394 devices (manufacturing option).
Item Description Optical drive eject Ejects the optical drive tray from the drive. button Optical disk access LED that indicates when an optical disk is indicator being read or written. Optical drive Internal optical drive; accepts CDs or DVDs depending on the optical drive type. Note: Rear Panel Icon...
Icon Item Description Bottom Panel Item Description Item Description Wireless LAN bay Houses the computer’s wireless LAN. Battery lock Locks the battery in place. Battery release latch Releases the battery for removal. Battery bay Houses the computer’s battery pack. Cooling fan Helps keep the computer cool.
Icon Function Description Cap lock Lights when Cap Lock is activated Num lock Lights when Num Lock is activated. Media Activity Indicates when the hard disc or optical drive is active. Bluetooth Indicates the status of Bluetooth communication. Wireless LAN Indicates the status of wireless LAN communication.
Launch key Default application Mail Email application (user-programmable) Web browser Internet browser (user-programmable) Acer eManager (user-programmable) User-programmable Touchpad The built-in touchpad is a pointing device that senses movement on its surface. This means the cursor responds as you move your finger across the surface of the touchpad. The central location on the palmrest provides optimum comfort and support.
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Move your finger across the touchpad (2) to move the cursor. Press the left (1) and right (4) buttons located beneath the touchpad to perform selection and execution functions. These two buttons are similar to the left and right buttons on a mouse. Tapping on the touchpad is the same as clicking the left button.
Using the Keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys. Lock Keys and embedded mumeric keypad The keyboard has three lock keys which you can toggle on and off. Lock Key Description Caps Lock...
Icon Description Windows key Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of function: + <Tab> Activates next taskbar button. + <E>...
Hot Key Icon Function Description Fn-F4 Sleep Puts the computer in Sleep mode. Fn-F5 Display toggle Switches display output between the display screen, external monitor (if connected) and both. Fn-F6 Screen blank Turns the display screen backlight off to save power. Press any key to return.
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The Euro symbol Open a text editor or word processor. Either directly press the <Euro> symbol at the bottom-right of the keyboard, or hold <Alt Gr> and then press the<5> symbol at the upper-center of the keyboard. The US dollar sign Open a text editor or word processor.
Set by setup manual Second Level Cache Item Specification Cache controller Built-in CPU Cache size 128KB/256KB for Aspire 3020 Series 512KB/1MB for Aspire 5020 Series 1st level cache control Always enabled 2st level cache control Always enabled Cache scheme control...
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System Memory Item Specification Supports DIMM voltage 2.5V and 1.25V Supports DIMM package 200-pin soDIMM Memory module combinations You can install memory modules in any combinations as long as they match the above specifications. Memory Combinations Slot 1 Slot 2 Total Memory 128MB 128MB...
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IR Interface Item Specification Performance 4Mbit/s Compliant IrDA 1.1 Modem Interface Item Specification Data modem data baud rate (bps) Supports modem protocol V.90/V.92 Modem connector type RJ11 Modem connector location Rear side Bluetooth Interface Item Specification Chipset built-in ATI SB400 Data throughput 723 bps (full speed data rate) Protocol...
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Hard Disk Drive Interface Item Capacity (MB) 40000 60000 80000 Bytes per sector Data heads 3 (for Hitachi and Seagate) 4 (for Hitachi) 4 (for Toshiba) 3 (for Seagate) Drive Format Disks Spindle speed 4200 RPM 4200 RPM 4200 RPM (RPM) Performance Specifications Buffer size...
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DVD-Dual Interface Item Specification Transfer rate (KB/sec) Sustained: Sustained: Max 3.6Mbytes/sec Max 10.8Mbytes/sec Buffer Memory Interface Enhanced IDE(ATAPI) compatible Applicable disc format Support disc formats 1. Reads data in each CD-ROM, CD-ROM XA, CD-1, Video CD, CD-Extra and CD-Text 2. Reads data in Photo CD (single and Multi-session) 3.
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Video Memory Item Specification Chipset ® ATI Mobility RADEON X700 Memory size 64MB/128MB Interface USB Port Item Specification Chipset ATI SB400 USB Compliancy Level OHCI USB 1.1 and USB 2.0 Host controller Number of USB port Location three on the left side; one on the rear side Serial port function control Enable/Disable by BIOS Setup IEEE 1394 Port...
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System Board Major Chips Item Controller Wireless 802.11 b+g built-in ATI SB400 PCMCIA TI PCI7411 Audio ALC655 6-in-1 card reader TI PCI7411 Keyboard Item Specification Keyboard controller KB 3910 Total number of keypads 88-/89-key Windows logo key Internal & external keyboard work 1.
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LCD 15 inch Item Specification Typical Power Consumption (watt) 5.6/5.7 3.96 Weight Physical Size(mm) 317.3x242.0x6.0 317.3x242.0x5.9 317.3x242.0x6.5 Electrical Interface 1 channel LVDS 1 channel LVDS 1 channel LVDS Support Color 262K colors (RGB 262,144 262,144 6-bit data driver) Viewing Angle (degree) Horizontal: Right/Left 40/40 45/45...
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LCD Inverter Item Specification Vendor & model name SUMIDA TWS-449-147 Brightness conditions Vadj=3.3V Input voltage (V) 8~20 Input current (mA) 350 (max) Output voltage (V, rms) 1600 (no load) Output current (mA, rms) 5.6~5.4 Output voltage frequency (k Hz) 55~58K Hz AC Adaptor Item Specification...
Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.
Navigating the BIOS Utility There are six menu options: Info., Main, System Devices, Security, Boot, and Exit. Follow these instructions: To choose a menu, use the cursor left/right keys (zx). To choose a parameter, use the cursor up/down keys ( wy). To change the value of a parameter, press por q.
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Information PhoenixBIOS Setup Utility . Info. Main Advanced Security Boot Exit Mobile AMD Sempron(tm) ProcesIntel (R) Celeron (R) M processor CPU Type : 1.80 GHz CPU Speed : HDD Model Name : ST960821A - (PM) None HDD Serial Number : TSSTcorpCD/DVDW TS-LS32A - (SM) ATAPI Model Name : ATAPI Serial Number :...
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Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. PhoenixBIOS Setup Utility Info. Advanced Security Boot Exit Main Item Specific Help System Time: [15:56:48] System Date:...
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The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Format/Option System Time Sets the system time. The hours are displayed Format: HH:MM:SS with 24-hour format. (hour:minute:second) System Time System Date Sets the system date.
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Advanced The Advanced menu screen contains parameters involving your hardware devices. It also provides advanced settings of the system. PhoenixBIOS Setup Utility Info. Main Advanced Security Boot Exit Item Specific Help Infrared Port (FIR) [Enabled] Base I/O address: [2F8] Interrupt: [IRQ 3] Configure Infrared Port DMA channel:...
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Parameter Description Options Enabled Legacy USB Support Enables, disables USB interface devices support. Option: or Disabled (Enable for use with a non-USB aware Operating System such as DOS or UNIX). Chapter 2...
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Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. PhoenixBIOS Setup Utility Security Boot Info. Main Exit Item Specific Help User Password is : Clear Supervisor Password is : Clear Supervisor Password controls accesses of the [Enter] Set Supervisor Password [Enter]...
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The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Option User Password is Shows the setting of the user password. Clear or Set Supervisor Password is Shows the setting of the Supervisor password Clear or Set Set User Password...
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Type the current password in the Enter Current Password field and press e. Press e twice without typing anything in the Enter New Password and Confirm New Password fields. The computer then sets the Supervisor Password parameter to “Clear”. When you have changed the settings, press u to save the changes and exit the BIOS Setup Utility. Changing a Password Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key.
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If the new password and confirm new password strings do not match, the screen will display the following message. Chapter 2...
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Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. PhoenixBIOS Setup Utility Info.
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Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. PhoenixBIOS Setup Utility Exit Info. Main Advanced Security Boot Item Specific Help Exit Saving Changes Exit System Setup and save Exit Dicarding Changes your changes to CMOS. Load Setup Defaults Discard Changes Save Changes...
BIOS Flash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility.
Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Small Philips screw driver Philips screwdriver Plastic flat head screw driver...
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: Turn off the power to the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system. Remove the battery pack.
Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
Removing the Battery Pack Unlock the battery lock. Slide the battery latch then remove the battery. Chapter 3...
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Removing the Memory/the HDD Module/the Wireless LAN Card/the ODD Module and the LCD Module Removing the Memory and the HDD Module Remove the three screws fastening the DIMM/HDD cover. Detach the DIMM/HDD cover carefully. Pop out the memory then remove it. Remove four screws fastening the HDD module.
Removing the ODD Module Remove the screws fastening the ODD module as shown. Use a flat headed screwdriver to push the ODD module outwards then remove it. Removing the LCD Module Open the notebook as the impage shows. Detach the middle cover carefully as shown. Remove the screw holding the keyboard.
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Take out the LCD cable from the main unit then disconnect the cable. Remove two screws fastening the LCD module. Remove another two screws on the bottom as shown. 10. Then detach the entire LCD module cautiously. Chapter 3...
Disassembling the Main Unit Separate the Main Unit Into the Upper and the Lower Case Assembly Disconnect the touchpad cable from the main board. Disconnect the microphone cable then remove the microphone. Remove one screw holding the upper case and the lower case assembly. Then remove 13 screws on the bottom as shown.
Detach the touchpad bracket carefully. Then detach the touchpad from the touchpad bracket. Disassembling the Lower Case Assembly Disconnect the bluetooth cable then remove the bluetooth module. Disconnect the speaker set cable from the main board. Remove two screws fastening the main board to the lower case. Remove three screws fastening the fan to the lower case.
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Disconnect the modem board cable from the main board. Remove the two screws holding the modem board. 10. Disconnect the modem board from the main board then remove it. 11. Disconnect the modem cable from the modem board. 12. Remove the three screws holding the CPU heatsink. 13.
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18. Remove the three screws fastening the speaker set. 19. Tear off the tape holding the speaker set. 20. Take out the speaker set from the lower case. This completes main unit disassembly. Chapter 3...
Disassembling the LCD Module Remove the four screw caps as shown. Remove the four screws holding the LCD bezel. Then detach the LCD bezel from the LCD module. Remove the two screws fastening the LCD inverter. Take out the LCD inverter from the LCD cover, then disconnect the LCD cable from the inverter. Disconnect the inverter cable and remove the inverter.
Disassembling the External Modules Disassembling the HDD Module Remove the two screws holding the HDD bracket on one side. Remove another two screws holding the HDD bracket on the other side. Then take the hard disc drive out from the HDD bracket. Chapter 3...
Chapter 4 Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Obtain the failing symptoms in as much detail as possible. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation.
System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.
If any of these devices do not work, reconnect the cable connector and repeat the failing operation. Memory check Memory errors might stop system operations, show error messages on the screen, or hang the system. Boot from the diagnostics diskette and start the doagmpstotics program (please refer to main board. Go to the diagnostic memory in the test items.
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Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable. See the following figure Pin 1: +19 to +20.5V Pin 2: 0V, Ground If the voltage is not correct, replace the power adapter. If the voltage is within the range, do the following: Replace the System board.
Check the Battery Pack To check the battery pack, do the following: From Software: Check out the Power Management in control Panel In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct.
Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.
Index of Error Messages Error Code List Error Codes Error Messages Equipment Configuration Error Causes: 1. CPU BIOS Update Code Mismatch 2. IDE Primary Channel Master Drive Error (THe causes will be shown before “Equipment Configuration Error”) Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh) Real Time Clock Error CMOS Battery Bad CMOS Checksum Error...
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Error Message List Error Messages FRU/Action in Sequence Real time clock error RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system. System board Previous boot incomplete - Default configuration Run “Load Default Settings” in BIOS Setup Utility. used RTC battery System board...
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Error Message List No beep Error Messages FRU/Action in Sequence No beep, power-on indicator turns off and LCD is Power source (battery pack and power adapter). See “Power blank. System Check” on page 59.. Ensure every connector is connected tightly and correctly. Reconnect the DIMM.
Phoenix BIOS Beep Codes Code Beeps POST Routine Description Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU type Initialize system hardware Initialize chipset with initial POST values Set IN POST flag Initialize CPU registers Enable CPU cache Initialize caches to initial POST values Initialize I/O component Initialize the local bus IDE Initialize Power Management...
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Code Beeps POST Routine Description 2-1-2-3 Check ROM copyright notice Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice Display CPU type and speed Initialize EISA board Test keyboard Set key click if enabled...
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Code Beeps POST Routine Description Initialize floppy controller Determine number of ATA drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk controllers Jump to UserPatch2 Build MPTABLE for multi-processor boards Install CD ROM for boot Clear huge ES segment register Fixup Multi Processor table Search for option ROMs.
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Code Beeps POST Routine Description Unknown interrupt Code Beeps Initialize the chipset Initialize the bridge Initialize the CPU Initialize the system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type...
Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error Action in Sequence LCD backlight doesn't work Enter BIOS Utility to execute “Load Setup Default Settings”, then reboot system. LCD is too dark Reconnect the LCD connectors. LCD brightness cannot be adjusted Keyboard (if contrast and brightness function key doesn't work).
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Power-Related Symptoms Symptom / Error Action in Sequence Battery can’t be charged See “Check the Battery Pack” on page 61. Battery pack System board PCMCIA-Related Symptoms Symptom / Error Action in Sequence System cannot detect the PC Card (PCMCIA) PCMCIA slot assembly System board PCMCIA slot pin is damaged.
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Power Management-Related Symptoms Symptom / Error Action in Sequence Battery fuel gauge in Windows doesn’t go higher Remove battery pack and let it cool for 2 hours. than 90%. Refresh battery (continue use battery until power off, then charge battery). Battery pack System board System hangs intermittently.
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: Run the advanced diagnostic test for the system board in loop mode at least 10 times.
Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Follow these procedures to isolate the failing FRU (do not isolate non-defective FRU). NOTE: Verify that all attached devices are supported by the computer.
Chapter 5 Jumper and Connector Locations Top View Please note that the main board view file will not be provided by the vendor. Please use the utility to open main board file to see the top view and the bottom of this model. [14] [13] [15]...
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19 (CN17) MINI PCI 20 (U20) Northbridge M760GX 21 (U21) CPU Socket 22 (CN18) USB Connector 23 (CN19) USB Connector 24 (U22) BIOS ROM 25 (U23) EC PC97551 26 (BT1) RTC Battery 27 (CN20) DDR SO-DIMM Socket1 28 (U25) LAN PHY RTL8201CP 29 (CN21) DDR SO-DIMM Socket2 30 (U26)
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Chapter 6 FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Aspire 3020/5020. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel.
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