Troubleshooting - InnovaSpa Urbania Standard 110 Owner's Manual

If you are experiencing an operating problem, it is recommended that you contact your spa dealer or a qualified
repair technician to arrange servicing. Some problems can be diagnosed and rectified with a simple action or
procedure. Below are some common problems, possible causes and simple actions that may help to solve them.
THE CIRCUIT BREAKER IMMEDIATELY TRIPS WHEN THE SPA IS STARTED.
1. If your spa is wired for a 220V electrical supply with a 50 amp GFCI breaker, ensure that the wiring from the
house panel to the breaker and from the breaker to the spa is done correctly. Occasionally the white common
wire is improperly connected and the breaker trips immediately.
2. If you are using the 110V GFCI cord supplied with the spa, ensure that the circuit that you have plugged it into
is dedicated to the spa, only, and that no other appliances are using the same circuit. This could cause an
amp overload and trip the breaker. DO NOT USE AN EXTENSION CORD. Your spa must be plugged
directly into the wall outlet. The wall outlet should not be a GFCI protected outlet. The GFCI is in the cord.
3. The problem could be a defective breaker, component or heater element. It is recommended that a qualified
technician perform this troubleshooting.
NOTHING OPERATES WHEN YOU CONNECT ELECTRICITY TO THE SPA.
1. Check the breaker to ensure that it hasn't tripped. If it is tripped, reset it and try again.
2. Using a volt meter, check to ensure that there is power to the spa equipment pack. This is done by removing
the cover of the equipment pack. It is recommended that a qualified technician perform this troubleshooting.
THE PUMP LIGHT GOES ON, BUT THERE IS NO WATER FLOW TO THE JETS.
1. Ensure that any gate valves that are located in the equipment cavity are in the open position.
2. Ensure that your jets are in their open position.
3. Ensure that your filter is not dirty and causing a flow restriction.
4. Your pump may not be properly primed. Push the jets button on and off several times. It may take several
minutes for the pump to prime.
THE PUMP RUNS CONTINUOUSLY OR WILL NOT SHUT OFF WHEN THE JETS BUTTON IS DEPRESSED.
1. The pump will run if there is a demand for heat. Ensure that the air control valves are in their closed positions
when you are not using your spa. If open they will allow cold, ambient air to enter your spa water, especially
in cold weather, and your pump will continue to run to keep up with the heat demand.
2. Ensure that your filter cycle setting has not been set on continuous.
3. Even though you have depressed the jets button to turn it off, if your spa requires heat or it is in a filter cycle, it
will continue to operate on low speed.
YOUR SPA WATER TEMPERATURE HAS EXCEEDED YOUR SETTING AND IT IS VERY HOT.
1. DO NOT ENTER THE SPA. Remove your cover and allow the spa water to cool down.
2. In hot climates, spa water can overheat from high ambient air temperatures, direct sunlight on your spa or
from heat transfer from the pump during filter cycles. Adjust your safety straps and place a small object
between the cover and the spa to slightly wedge it open. This will help to keep the water cooler.
THE WATER LEVEL IN YOUR SPA IS DROPPING FASTER THAN NORMAL.
1. If your spa has been used more than normal, it could be a result of more splashing and added evaporation.
2. Remove the access door to the equipment and inspect for water on the floor of the spa cavity. If there is
water, check and ensure that your unions are properly tightened. Check your jet housings and plumbing to try
to identify a plumbing leak.
It is recommended that you contact your spa dealer or a qualified service technician for spa service.

TROUBLESHOOTING

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